Transcy: Traducción y monedas
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Very bad experience with this app. They charge $99 for automatic translations in more than 10 languages, yet the customer support is terrible. You first talk to an AI bot, and when you finally reach a human, you wait at least 24 hours for each reply, for only one message every 3–4 hours, then nothing for a whole day. As a new customer, I was supposed to get assistance for my first translations, but I barely received 30% of what I needed. The rest was ignored, even after multiple requests. Translations were full of errors, glossary rules were not respected, and some words I asked not to translate were still changed. For this price, it’s unacceptable. I lost a full week trying to fix things with them. You can find better apps with real support for $15 or less. A complete waste of time and money.
Hi sir,
This is Ben, and we apologize for the trouble you've been experiencing.
Thank you for sharing your experience. We understand your concerns and want to address them directly.
During your 7-day trial, our team actively supported you with detailed guidance and step-by-step instructions to resolve your issues. Our support model focuses on empowering users to apply solutions with our guidance, ensuring you maintain full control of your store. Some troubleshooting steps may not have been fully followed, which can affect resolution.
We also noticed requests for us to make changes directly in your store. For security and policy reasons, our team provides guidance and troubleshooting, but cannot execute changes on behalf of users. This is a standard SaaS practice to protect your store’s integrity.
Regarding your note about lost money and time, our records confirm you were on a free trial and were never charged. Our intention is always to support your success, not to cause inconvenience.
We’re sorry we couldn’t meet your expectations this time and truly appreciate your feedback—it helps us improve
We have noticed that one of our colleagues is in touch with you. Please let them know if you need further support
Best Regards
Ben
Transcy by FireGroup Technology
To be honest this whole setup is so vague that I do not feel confident Trancy is a tool I'd like to work with.
Hi,
Here's Aiden. I’m truly sorry to hear that your experience with our app hasn’t been a positive one, and I apologize for any inconvenience or frustration caused.
We’d really value the chance to improve your experience. Please consider reinstalling the app and let us have a final chance to support you with the highest priority
If there’s any part of the setup that feels unclear, please let us know. We'd be glad to guide you step by step and make the process as smooth as possible. We also noticed that one of our team members is already assisting you via email. Please feel free to let them know if you need any further support.
Looking forward to hearing from you
Regards,
Aiden
Transcy by OneCommerce
This is a scam
Hi sir,
This is Mary from Transcy. We sincerely apologize for the inconvenience you’ve experienced.
Regarding the new pricing issue along with the function app, one of our colleagues has already reached out to you via email with a detailed explanation and proposed solution. Please feel free to reply directly to that email if you need any further clarification or support — we’re more than happy to assist.
Thank you for your time and understanding.
Best regards,
Mary
Transcy by FireGroup Technology
It took a while to get up and running and (as usual with these apps) I needed to establish contact to resolve something simple, which meant they could chase for a positive customer service review.
After using it for quite some time, they have considerably changed the subscription models, massively hiking the prices. Tnhey continue to take the monthly subscription fee whilst preventing access to the app, until I commit to the new and extortionate monthly subscription.
Hi there,
This is Kieran, and we apologize for the trouble you've been experiencing.
The pricing update was not a decision made lightly. We notified all customers via email and on our Price List in early September 2025.
Over the past two years, we’ve continuously invested in improving the app — adding new features, enhancing performance, and expanding translation and localization capabilities. These updates come with significant development costs, and the price adjustment helps us sustain and grow these efforts.
We genuinely value your support and would be happy to discuss your case further
We have noticed that one of our colleagues is in touch with you. Please let them know if you need further support.
Best Regards
Kieran
Transcy by FireGroup Technology
This app it's terrible they promise me one price, I payed the 270€ anual fee and then they asked me for a 5k anual fee... Doesn't update the banner languages in a automatic way. You need to translate it yourself.
Hi there,
This is Ben. Thank you for sharing your feedback. I truly understand how frustrating this experience must have been, especially when it comes to pricing and features not working as expected.
Regarding the pricing concern, I completely understand your disappointment. We recognize that the recent update to our pricing plans may have caused confusion, particularly when it feels different from what you initially signed up for. Please accept our sincerest apologies for how this transition has impacted you. We genuinely value your trust and long-term support, and we are committed to making this right for you.
You also mentioned that the banner content is not updating automatically across languages. This is definitely not the experience we want you to have, and we take this issue very seriously. Our team would like to investigate this further and resolve it for you as a top priority.
We truly appreciate your patience and the opportunity to assist you. We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support.
Looking forward to hearing from you.
Best regards,
Ben
Transcy by FireGroup Technology
We are exasperated with this app. Always rising prices and its not working at all!
We always find problems and mistakes
The last mistake is that a banner and translations in the home were never updated and now we have to update our price plan if we want to get this fixed.
Crazy, we are changing to langify
Hi there,
This is Kane. We understand your frustration and on behalf of my team, we sincerely apologize for any inconvenience caused to your experience
Also, it's important to us that you feel heard and understood, and we want to assure you that we're committed to finding a resolution that works for you. We have seen that one of our colleagues is reaching out you. Please let them know if you need further support
Regards,
Kane
Transcy by FireGroup Technology
Worst app ever on Shopify, broke all of our PageFly Pages and translated almost everything wrong in German
Hi Gibbon,
This is Jocelyn from Transcy and we're deeply sorry for any inconvenience causing to your experience
In relation to your issues, we seem not to catch your point clearly and we have seen that one of my colleagues has reached out you via email to support, please kindly check your email as well as box chat and let them know if you need further support
Hope to hear from you soon
Best Regards
Jocelyn
Transcy by OneCommerce
3 Monate SEO-Arbeit für uns ruiniert. Achtung: diese App setzt canonical Tags und dadurch wurden wir bei Google abgestraft. Richtig mies. Die App ist ansonsten auch etwas kompliziert aufgebaut. Sind leider nicht zufrieden.
Hi there,
This is Saha from Transcy
- On the behalf of our team, we're truly sorry to hear that our app caused such disruption to your SEO efforts. It's clear that this has been a frustrating experience. We understand how important SEO is to your business, and we're committed to doing everything we can to make things right
- We have seen that one of our colleagues is reaching out you and guided how to handle this issue, please let us know if you need further support
Hope to hear from you soon
Regards,
Saha
Transcy by OneCommerce
I must express my extreme disappointment with my experience using this app. While the customer service team was prompt in their responses, it became evident that they lacked a clear understanding of the issues at hand. I invested a significant amount of time attempting to resolve the problems, only to find that fixing one issue led to the distortion of another aspect. Despite my efforts to provide detailed screenshots in an attempt to facilitate problem-solving, there consistently seems to be a recurring flaw in the solutions offered.
There are many things to be improved about this app's functionality.
Hi Alejandro,
Here's Iris from Transcy and we personally apologize for this inconvenience causing to your experience
1. For unexpected support from our agents, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us
2. We have seen that one of our colleagues is following your case via the relevant channel, they gave you clear explanation as well as solutions for your case, please kindly check and let them know if you need further support
Regards,
Iris
Transcy by OneCommerce
This app is a disaster. It keeps changing the alterations I made, the translations itself are so bad. It takes way too much time to change it every time, lot's of errors. No. Waste of money.
Hi there,
This is Saha and we personally apologize for any inconvenience causing to your experience
- Regarding to your issue, we seem not to catch it clearly, also you uninstalled the app, so it's hard for us to check your case further. Please consider to reinstall the app and let us have a final chance to support your case with the highest priority
- We have seen that one of my colleagues has reached out you via email, please check your email and let them know if you need further support
Hope to hear from you soon
Regards,
Saha
Transcy by OneCommerce