Note globale
4,8
Nombre d’avis par note
  • 92 % des avis sont des avis à 5 étoiles
  • 5 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 2 % des avis sont des avis à 1 étoiles
31 janvier 2024

Had a technical error that required some help from their team and not only were they right on it, but they even helped remove some old code from the theme that was causing the app to malfunction. After Cris and the tech team got on it, it was fixed in a matter of hours! The team is super kind and helpful and I was glad they extended help beyond the functionality of the app to get it to perform the way I wanted. Thanks so much, Transcy! We will continue to use you across multiple of our Shopify stores :)

BB Store
États-Unis
Environ 2 ans d’utilisation de l’application
OneCommerce.io a répondu 6 février 2024

Hi there,

This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Patrick
Transcy by OneCommerce

19 janvier 2024

Great. The support service is great. When I have set multiple attributes for "Payment Cycle" ("Monthly" and "Annual - Save 17%") on both "Earn 1x Gold Membership" and "Earn 1x Platinum Membership" products, but on these two product pages. Click on the multiple attribute button "Year - Save 17%" and select "Selling" in the address bar. The plan ID and variant ID have not changed, resulting in no changes in member options and prices. Bo has repaired this problem on next day. The support service is fast and good.

和李力聊比特币
R.A.S. chinoise de Hong Kong
4 mois d’utilisation de l’application
OneCommerce.io a répondu 24 janvier 2024

Hi there,

My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Selina
Transcy by OneCommerce

12 décembre 2023

This App is Amazing. Not just for translation their team is also very helful. The team helped me many times in dealing issue. I am very satisfied. If someone is reading my review then I will suggest him to use App this is a perfect app with a humble and helpful. I want to say Thank you to team. They help me alot in solving my issues

NanaBeebi
Pays-Bas
Plus d'un an d’utilisation de l’application
OneCommerce.io a répondu 20 décembre 2023

Hi Brand,

Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kane
Transcy by OneCommerce

5 janvier 2024

I had a configuration issue with the switcher not showing on the site. Went on chat and chatted with BO. Problem was resolved quickly, and everything is working great now!

Well Care Botanicals
États-Unis
Plus d'un an d’utilisation de l’application
OneCommerce.io a répondu 17 janvier 2024

Hi there,

My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Selina
Transcy by OneCommerce

2 janvier 2024

Had a problem with some configuration issues on my site: https://plasticbagpartners.com/ . I worked with Shiro and she was very helpful in resolving my issue. Great customer service.

Plastic Bag Partners
États-Unis
Environ 2 ans d’utilisation de l’application
OneCommerce.io a répondu 11 janvier 2024

Hi Frank,

This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Patrick
Transcy by OneCommerce

13 décembre 2023

This app works as it should. the best part is the customer service which makes it amazing. special thanks to Fanny who helped me through all the difficulties i was having setting up the app. 10/10 recommended.

Sparkly Roses
États-Unis
Environ un an d’utilisation de l’application
OneCommerce.io a répondu 20 décembre 2023

Hi Abdullah,

I'm Mirabel from Transcy. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy by OneCommerce

11 janvier 2024

Unfortunately, words are also automatically translated incorrectly, even though you have entered manual translations correctly directly in the Transcy app. On the shop website, you can see the correct translation for half a second, but then many words are overwritten by a kind of "auto-translation". "Digital Signage Player" (correct) becomes "4K SignageBox II" (incorrect).

Transcy support refers to Shopify and Shopify support refers to Transcy.

Not really usable.

viewneo Shop
Allemagne
Presque 2 ans d’utilisation de l’application
OneCommerce.io a répondu 14 janvier 2024

Hi Manfred,

This is Carter and we're truly sorry for this inconvenience causing to your experience

In relation to your issues as following:

1. For the first issue that your manual translation overridden by AI translation, I have seen it's fixed, please kindly check it again. If it still persists with other products, just please let us know to check further

2. For this currency issue, "Transcy support refers to Shopify and Shopify support refers to Transcy", we're so sorry if our explanation was not clear. To be specific and further investigation, although we already removed the Transcy currency code, the price was not showing properly, it's because we have realized you're using the 3rd party app "Tiered Discount by AnnCode" for your currency, so I am wondering if the issue is resulted from this app, please help me to contact them for further support

Also we have seen that one of our colleagues is reaching out you, please let him know if you need further support

Regards,
Carter
Transcy by OneCommerce

3 décembre 2023

I have yet to find a customer help service line experience that has run as smoothly and efficiently as the experience I hav just had with Giselle. She understood my request quickly and fixed it via coding even quicker. I'm blown away and oh so very happy!

The Trove
Qatar
4 mois d’utilisation de l’application
OneCommerce.io a répondu 5 décembre 2023

Hi there,

Here's Jena from Transcy. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy by OneCommerce

29 novembre 2023

Giselle was quick and effective. What a simple tool to add translation to our site. We have a new safety helmet good for biking and skateboarding.

airnoggin
États-Unis
Plus d'un an d’utilisation de l’application
OneCommerce.io a répondu 5 décembre 2023

Hi there,

I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy by OneCommerce

1 février 2024

I'm here to thank you all from Transcy for being helpful with the inconsistencies caused when I installed the App. I've listed the issues and the team fixed all of them. Thank you once again and all the best to you guys!

MyShopeeFly
États-Unis
17 jours d’utilisation de l’application
OneCommerce.io a répondu 6 février 2024

Hi there,

I'm Mirabel from Transcy. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy by OneCommerce