Transcy: AI Langue Traduire
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The customer service is very good and the product is very helpful. I have tried it for a while and it is worth recommending!
Hi LIKUN,
Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oriana
Transcy by OneCommerce
Molly was extremely helpful when I was figuring out how to navigate this app. She responds fast and fixed any issue I had in under two minutes. Although I am in a free trial to test out this app I am very pleased with the customer service.
Hi Taylor,
This is Matthew. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Matthew
Transcy - Translate Language and Convert Currency
We use transcy to add an additional language to our web shop. As a control freak, there are some pros/cons to keep in mind when using the app. + Nice language switcher, positioning made easy. Works very nicely out of the box & looks good.
+ Transcy UI is intuitive and easy to navigate
+ Machine translations are good
+ Manual adjustments are accessible & possible on all the content in the first paid tier of transcy already to try it out.
+ Biggest plus: The customer service is excellent. Fast, friendly, reliable. - No functionality for fast bulk edit of manual translations. Need to use the UI which is a bit slow and cumbersome. Some csv import/export or integration with export to google sheets would help here a lot.
- The manual edit UI doesn't do a good job to show you what translations you are changing exactly. What part of the page are those extracted snippets from?
- The manual edit UI breaks down when you do many changes without saving. I ended up setting a timer and press safe every ~5minutes to not loose 100+ changes at the end of my edit session.
- No functionality to back-up the translations. Apart from a few weaknesses in the bulk/manual edit functionality. I highly recommend transcy :)
Hi Juri,
Here's Kane from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your review as well as valuable feedback.
Rest assured that we will definitely note your point for product team to check further and improve our weakness in the better way in the next releases
More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kane
Transcy - Translate Language and Convert Currency
Jennifer was so helpful and quick to answer all my questions. I have reached out to her once again, and again she has been able to help me a lot!
This means a lot for a business to work with efficient people!
In the beginning I have faced a lot of issues and didn't get where I wanted to, so I asked for help and everything got resolved super quickly.
I highly recommend!
Hi Ajdin,
My name's Selina. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Selina
Transcy - Translate Language and Convert Currency
10/10 app functionality and 10/10 customer service. Full help with integration. 100% worth the full price.
Hi Thomas,
This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Patrick
Transcy by OneCommerce
verry good support, and good translations, Greek language could be better but still... good translations, I would like to have the possibility to add manual translation
Hi there,
My name's Muffin from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy.
Regarding to your concern about "add manual translation", please be advised that our app allows you to edit/put the translation manually.
You can find the edit interface by going to the Transcy Dashboard -> Translation -> Translate Store -> Choose the page you want to edit
You are having an active chat with my colleague, please let them know if you need more help.
Regards,
Muffin
Transcy - Translate Language and Convert Currency
Nice UI, enough functions and kind support.
Translation is a little slower, but it's OK, we just wait for finishing.
It's the "must app" for developing our site!
Thanks.
Hi there,
I'm Justin and we are deeply sorry for your bad experience with us.
I have seen that one of my colleagues is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.
Regards,
Justin
Transcy - Translate Language and Convert Currency
App simple d'utilisation, fonctionne correctement, langue et monnaie s'ajoutent facilement et le menu est configurable, impeccable et discret.
Hi Léa,
I'm Bellamy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Bellamy
Transcy - Translate Language and Convert Currency
I think their customer service is excellent. Grace helped me with some details. If you haven't used this kind of software before, it's better to ask them for help, because there are some places where they point out and it works quickly.
Hi Canyang,
This is Jocelyn from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Jocelyn
Transcy - Translate Language and Convert Currency
Very responsive, quickly help to correct mistakes. In touch 24/7.
Hi Ilia,
This is Shirina from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Shirina
Transcy by OneCommerce