Transcy: AI Langue Traduire
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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(Updated Review) This is a basic translation app. It will not allow you to translate 3rd party elements which the development team mentioned that there are limitations although it is not stated on their support page or on the Shopify app page. So if you are looking to do so, I will highly recommend using Weglot instead. Weglot does not have any problem translating 3rd party elements. However, the customer service is pretty good given that they took the initiative to call me to explain and were willing to provide a refund.
Hi there,
I'm Wilson from Transcy - Translate Language and Convert Currency Customer Support Team.
I received your complaint concerning your issue as unable to edit third party element, so I'm sorry that the service did not live up to those goals for you. I will make every effort to address this issue in order to make sure that it does not happen again for you or our other visitors.
Although it can't make up for your poor experience, I would like to offer you a refund as an apology. Thank you for bringing the problem to our attention.
If you have any questions or comments for us, please feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Wilson
Transcy - Translate Language and Convert Currency
Would have chosen another app if I could rewind - im using dawn 2.0 & it's just not working as it should.. Support is very responsive and helpful - but it seems like from my end - A lot of small issues / bugs.. Just doesn't work properly tons of places where I suddenly need to update my translations again, html tags included in text all of a sudden. Reverting to old translations without any cause, using 20 USD subscription..
Hi Jacob,
I'm Mirabel from Transcy - Translate Language and Convert Currency Customer Support Team and we're deeply sorry for the inconvenience causing to your store.
Throughout your conversation with my colleague and seen that the transcy tag as well as character issues shown directly when switching to target languages on your store, these issues have been resolved, please kindly check it again.
For further help, my colleague is following your case, please let them know if you need further support.
Looking forward to hearing from you soon.
Best Regards
Mirabel
Transcy - Translate Language and Convert Currency
The plugin seems ok - but it is difficult to evaluate with such a pushy and rude customer-support/outsourced service-center/bot which only have one goal and that is to get you to make a 5 star review 2 miuntes after you downloaded the plugin and had zero chance to evaluate the plugin.
Hi there,
This is Patrick from Transcy - Translate Language and Convert Currency Customer Support Team. We sincerely apologize for this inconvenience.
For unexpected support from my agent, I personally talked directly to them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation.
As I have seen that one of my colleague is following your case by sending some follow up emails, but they still have not got your response yet. Please kindly check it and let them know if you need further support.
Looking forward to hearing from you soon.
Regards,
Patrick
Transcy - Translate Language and Convert Currency
The idea is good. The service, in fact, is very useful. The word limit is also Ok. But, when it comes to manually edit the languages. It gave me various problems. Copy and Paste of external text can´t be done with formatting, images (Gifs) I tried to upload also could not be uploaded. I had to change the HTML code directly. When changed only the HTML code it did not allow me to save what I had changed. So I had to change also the normal text. The client service was good. Not too useful at first, but it is an extra to highlight on the service.
Hi Mario,
Here's Matthew from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience caused.
For your issue that "Copy and Paste of external text can´t be done with formatting", as usual our app will automatically detect the relevant text from your default language and translate it into target language. If you copy and paste the external text into the edit section, it will result in wrong format.
However, for this specific case, you please let us know what external text you copy and paste in details so that we can check it further and try to help you if possible. My colleague has sent you a follow-up email, please let them know if you need further support.
Looking forward to hearing from you soon.
Regards,
Matthew
Transcy - Translate Language and Convert Currency
When you click the switcher it's translating super slow especially when you go from page to page....
Hi Strahil,
This is Victoria from Transcy and we're deeply sorry for your unexpected experience with our app
In relation to your issue, as usual once you switch to other language, it will take around 2 or 3 seconds to load its translation. Here, because you uninstalled our app, so it's hard for us to check your case further, please consider to reinstall our app and let us have a chance to support you with the highest priority
We have seen that one of our colleagues is following your case, he gave you a clear explanation, please kindly check your email and let him know if you need further support.
Regards,
Victoria
Transcy by OneCommerce
App provides a good level of content translation. It would be nice if it handeled better the checkout translation, because we didn't get it to work for our shop even with the help of app support.
Hi there,
Here's Jessica from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience caused.
As we have checked your case and seen that my colleague has already responsed you. We informed you that there was the problem with the theme in re-directing the check out url. It would be great if you could help us to contact the theme developer or cc the theme developer in the email thread. So that we could have a further discuss on how to have the issue solved.
If you have further query, please contact us in the email thread or send the new ticket to our support mail: support@fireapps.io. We are always available to support your issue.
Regards,
Jessica
Transcy - Translate Language and Convert Currency
There are a few things to watch out for before getting this app.
1. You can't place the switcher wherever you want.
This meant that, even though I'm a fully capable developer, I had to wait 2 days for them to place the switcher on my header since my "automatic" Venue theme installation was broken.
Once completed, it was not well place and the font size was different to my other nav links. It was also incorrectly configured since I don't support different currencies. And as soon as I turned off the currency setting, it broke again.
You are powerless here. If you're not tech savvy and don't mind waiting for support. You're good to go.
2. You can't turn off translations once they go off. Seriously. No backsies.
We had 500+ products translated to Spanish all at once and there was no way of saying "hey, I actually don't want those, let's put those translations back to the default language and only keep the home page translations for Spanish" or "I actually only want these 10 products translated to Spanish, ignore the rest". Nope, you are done my friend. You see those 400,000 translations we've made? Yeah, now go one by one and correct the translation mistakes (Who has that kind of time?). So yeah, you got me. Keep your – as stated repeatedly – non-refundable $60 bucks, I'm out!
Please beware. I think the reviewers here are not seeing how devastatingly awful this app can be as you scale your business, since most of their stores are so early-stage. If your business is serious about translations, this is NOT the app for you.
Who is this app is for?
If you have 1-10 products on your store and can afford fixing all the translations as soon as you "translate all products", this app is perfect for you.
Hello Matias,
Here is Seri from FireApps Customer Support Team, and I am so sorry for the inconvenience that have caused to you.
After checking your feedback carefully, below are my comments:
Firstly, about the switcher, we sincerely apologize for late fix regarding the embedded problem. I see you said that the switcher was not well placed, and not fit the font size. So could you please tell me more details about it to assist further? Which position do you want to place your switcher, and which font size do you want it to be?
Secondly, about the problem that the switcher was broken when turning off currency option, I have tried to turn off it from my end, and was not able to reproduce it. Thus, would you mind to try it on your site again, and let me know if the issue still persists?
Thirdly, about the translation concern, once pages are translated, it will be saved on your Shopify store. I really sorry that at the moment, we can not choose which specific page to translate or not. Therefore, I am going to forward this idea to our Business Development team to consider it in our future release.
Also, I see that you have removed all the targeted languages that you added previously, so may I know if there is anything I can help at this point?
Look forward to hearing your reply.
Warmest regards,
Seri
The Transcy team has very responsive, hands-on support team. However, this did not translate into a working app. Ultimately, it failed to consistently translate the content on the page after hours of me working with their team to try and troubleshoot the reason. They sent me a video saying "see it works" and, in the video itself, it didn't work.
Hi there,
This is Adela from Transcy and we sincerely apologize for the trouble from our app
We have seen that one of our colleagues is following your case, he gave you clear explanation along with the relevant solutions, please kindly check your email and let him know if you need further support.
Regards,
Adela
Transcy by OneCommerce
So far so good, it does the job. Support was very helpful and help me to solve my problem. After usage, I could realise that the app is very, like very heavy on the website and slow it down a lot. 600ms download time, really?????
Hi there,
Here's Bethany from Transcy - Translate Language and Convert Currency Support Team. Thanks for your feedback about our app.
In relation to your issue as the slow loading speed, we're glad to inform that our updated version has resolved this issue. My colleague has sent you a follow-up email, please let them know if you need further support.
In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Bethany
Transcy - Translate Language and Convert Currency
It works. But the interface is not that intuitive, and you can easily overwrite your first free 100,000 words and then have to spend more to re-translate your store.
Hi Colonel,
I'm Johnson from FireApps Customer Support Team, and I'm very sorry for the inconvenience has caused to you.
Glad to inform that with the latest update, our app is now offering unlimited words to translate along with lots of useful functions. Hope you consider to reinstall our app and let us have a chance to support you with the highest priority
If you have any questions or need further help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Johnson
Transcy - Translate Language and Convert Currency