Transcy: AI Langue Traduire

Transcy: AI Langue Traduire

Avis (5 960)

Note globale
4,8
Nombre d’avis par note
  • 92 % des avis sont des avis à 5 étoiles
  • 4 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 2 % des avis sont des avis à 1 étoiles
21 mai 2021

It would be great if there were five languages free so we could make more money to upgrade to a price package.

No Bull Health and Fitness
États-Unis
Environ un an d’utilisation de l’application
OneCommerce.io a répondu 24 mai 2021

Hi there,

This is Elisa from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you for your review as well as feedback.

For free plan, although ...

21 janvier 2022

The app is quite intuitive and easy to use. I would still have liked to receive by email after the installation a short guide of the steps to properly install the application. However, I received help very quickly from Lisa to help me integrate the application into my theme (which is not supported by the application). The application translated the majority of my products well, but I had to ...

Au Beau Pré
Canada
Environ un an d’utilisation de l’application
OneCommerce.io a répondu 24 janvier 2022

Hi Sarah,

This is Jocelyn from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you for your review with our app.

As usual, our app will ...

Modifié le 5 octobre 2022

Great app! Currency and language all in one solution. Love the fact that it changes language based on where the customer is located. Support is always there to help and replies are speedy! Will definitely recommend this app 05/10/2022 - Transcy recently had an update which resulted in some of my currencies showing 3 decimals. I have contacted support and got the following reply " Sorry this ...

Stitchdelight.net
Afrique du Sud
Environ un an d’utilisation de l’application
OneCommerce.io a répondu 25 janvier 2022

Hi Gidion,

I'm Marcus from Transcy and we're sorry for any inconvenience causing to your experience

In relation to your issue, around 2 months ago, we have updated our app by ...

Modifié le 27 mai 2023

I uninstalled this app after using 10 months. So many issues occurred and made me so upset all the time. It was just the waste of time and money. But I would like to say thank you to Johnson. He was the only person who tried to understand the issue correctly and help me. But he was busy and not always available. Transcy should hire more advanced customer support like him. He did not hurt my ...

小鳥雑貨専門のお店 スウィート・バーディー・ブティック
Japon
10 mois d’utilisation de l’application
Modifié le 22 novembre 2022

Your customer support team and dev team are very helpful and efficient. We really appreciate your assistance. After using the app for months, we are able to manage most of the situations when using it, of course there are things of the app that need improvement, but with your hard work and good service attitude, we believe Transcy will continue to thrive!

Zupplo Creative Life Store
R.A.S. chinoise de Hong Kong
8 mois d’utilisation de l’application
OneCommerce.io a répondu 4 avril 2022

Hi Peggy,

My name's Vincent. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy ...

30 décembre 2023

We really liked the app, but unfortunately, it doesn't suit our needs. We have built our store using GemPages, and it doesn't allow for manual translations or amendments to translated content on GemPage. This lack of functionality renders app useless. This limitation should be clearly stated in the advertising. They offer a 30-day money-back guarantee; we'll see if this is just a sales tactic or ...

Nordicon Limited
R.A.S. chinoise de Hong Kong
7 mois d’utilisation de l’application
OneCommerce.io a répondu 1 janvier 2024

Hi there,

My name's Saha from Transcy. We appreciate your feedback about your experience when using Transcy

In relation to your main concern, because we have not yet ...

Modifié le 31 octobre 2022

They ask you to review straight after you set up the account and I've had to come back an edit my review again now. I am a premium user and the app itself is indeed really helpful for me and I will continue to use it but it does have some issues. The customer service is very nice. Super nice. But some of them really don't really know anything if you have a genuine problem. And being nice just ...

Big Dream Boat Man Coron
Royaume-Uni
6 mois d’utilisation de l’application
OneCommerce.io a répondu 5 septembre 2022

Hi Oliver,

I'm Lauren and we sincerely apologize for your unexpected experience with our app

Regarding to your main concerns as following:

1. For support skills regarding to ...

Modifié le 7 novembre 2022

Updated feedback after some months of using the Transcy app: I would give 5 stars to the team, AMAZING team, but the app itself is starting to get on my nerves seriously. Ok fine, the team is proactive and you can join them 24/7, they're polite and they fix most of the problems quite fast, but... new problems are showing up all the time! Things that were fine suddenly got translated wrong, ...

Ruby Mardi
Canada
6 mois d’utilisation de l’application
OneCommerce.io a répondu 17 mai 2022

Hi Ruby,

I'm Bellamy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to ...

Modifié le 25 janvier 2023

First 2 weeks: 5 stars:
This is the best service I have ever received on an app. I was very shy with all the different translation apps, and in the end I choose this one because of the price and that you are not charged for the AI translation. I would suggest it is best to have your store base language in english, I unfortunately did not have. But the app easily allows you to manual change the ...

greensandglobe
Pays-Bas
5 mois d’utilisation de l’application
5 octobre 2022

außer einige Schönheit Fehler, ok. Die Übersetzung schlägt fehl bei größere Texte, die Geo Location sollte nicht nur den Standort sondern auch die Lieferadresse berücksichtigen, weil sonst falsche Versandkonditionen benutzt werden, am besten sollte der Kunde wählen können vor den Check Out.

Ikram Bellanova Cosmetics Shop
Allemagne
5 mois d’utilisation de l’application
OneCommerce.io a répondu 6 octobre 2022

Hi Livio,

I'm David from Transcy and we're sorry for any inconvenience causing to your experience

Regarding to your issue as following:

1. As you mentioned "The translation ...