Transcy: AI Langue Traduire
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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Works well and fairly good support, but the supporters are not technical so they are just the first layer and often they'll ask the dev team review issues. Main issue is when it translates elements on the site which it shouldn't such as sizes, etc.
Hi Senai,
Here's Kane from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your feedback about our support would be really meaningful to me.
Regarding to your issues, firstly our agents are preparing the basic technical knowledge and because your issue is related to code, so it needs Dev team to find the root cause and then fix it as soon as possible.
Secondly, your variants including sizes or color, is not translating properly because those variants are considered as third party elements, so our app will automatically detect it and translate it, in case you want those variants not being translated, just please let us know, so we will keep its meaning as the same as original.
More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kane
Transcy - Translate Language and Convert Currency
Very easy to use, good support team. Love the automatic sync function to shopify. The only bad thing is it seems a bit slow sometimes.
Hi Michaela,
Here's Andrew from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your review and feedback about our app. Rest assured that we will do our best to deserve your trust.
In relation to your concern as the loading speed, I have seen my colleague has sent you a follow up email, please response to them so they can help you further, thanks.
More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Andrew
Transcy - Translate Language and Convert Currency
The app allows you to translate most of the website's front end elements without a problem. They also offer auto-translation, which is useful. The customer service is responsive and helpful. Translation quality is good (English to French).
Hi Niculae,
Here's Felicity from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Felicity
Transcy - Translate Language and Convert Currency
I use this app to translate my online store. Works well and great customer service when required! Only downside is that it's not working on all Shopify apps you add on which is very limiting when you need your store to be available in multiple languages.
Hi Maxime,
I'm Mirabel. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. For your concern, I seem not to understand it clearly, I have seen that my colleague is following up your case, please let them know if you need further support
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Mirabel
Transcy - Translate Language and Convert Currency
I really like this app. It is so easy to use. The only think it's missing is the possibility to change the translation from third party apps. Right now it automatically translate from your own language to the selected language with no possibility to make changes to the translation. Sometimes you have to make changes to the translation, so it sounds right and grammatical is correct. So I really hope this will be something that soon will be available :)
Hi there,
I'm Kaylin from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Kaylin
Transcy - Translate Language and Convert Currency
App non male. Le traduzioni son comunque da controllare perche a volte son sbagliate, ma sono una buona base di partenza. Abbastanza veloce ed intuitivo. Assistenza mi ha aiutato velocemente quando ho avuto bisogno.
Molte funzionalità sono a pagamento extra, o ti chiedono di aderire a piano piu costoso. Alla lunga forse un po caro. Bo e Cris dell'assistenza sono stati gentili e efficienti!
Hi Marco,
This is Kieran. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kieran
Transcy - Translate Language and Convert Currency
Ease of use for translation. Customer support was really helpful when we had an issue with our language switcher. Would recommend!
Hi there,
This is Sophie from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Sophie
Transcy - Translate Language and Convert Currency
Transcy is a very good Tool. It would be great if we would be able to translate the text or the customs pages. Right now i only can translate the landing page and the title of customs pages.
Great customer service! They help me to set up the app. They were very fast to respond! Thank you so much!
Hi Lisandra,
I'm Timothy from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Timothy
Transcy - Translate Language and Convert Currency
Very helpful!
Love the fact that you can have a small plan for free (having 2 languages is very important for me, but I don't have the budget of a big enterprise). The only thing is that the system is a little slow (it doesn't seem to slow down my shop - it's actually slow when I need to translate my stuff...). But otherwise, the support staff is super efficent and quite sweet.
Hi there,
This is Johnson from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. Regarding to your concern, our Dev team is checking on and improving it to increase the loading page when you switch into other languages.
In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Johnson
Transcy - Translate Language and Convert Currency