Transcy: AI Langue Traduire , 5 662 avis
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Very bad user navigation, I get a lot problems with my store translation. The user interface don't scrolling down its very lag. I want to cancel my subscription but i don't see in any where to cancel, it this is another fall.I uninstall my app, but the company charge my the middle plan price ($17.90). When I reinstall my app to see if its work better, the app say that I need to pay the same tariff again. I WANT MY MONEY BACK !!!!!!
Hi there,
Here's Bella from Transcy - Translate Language and Convert Currency Support Team and we are truly sorry for this inconvenience caused.
In relation to your problem as following:
1. You said that "I get a lot problems with my store translation and The user interface don't scrolling down its very lag", please elaborate your concern along with your screenshot so we can help you further.
2. To cancel your subscription, you have to uninstall our app from Shopify admin then the subscription will be cancelled as well. You won't be charged on next billing.
3. App charge, for making it clear that within 30 days of your current billing cycle, you can uninstall and re-install our app several times without being double charge or multiple charges on your billing payment. (Just approve the charge, and you won't be billed twice)
As you are having an active chat with my colleague, please let them know if you need further support.
Looking forward to hearing from you soon.
Regards,
Bella
Transcy - Translate Language and Convert Currency
The best App with the best customer service. I`m super happy how fast the respond to my questions was. Absolutly recommendable.
Hi Tanja,
I'm Marcus. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Marcus
Transcy - Translate Language and Convert Currency
Excelente servicio y el asesor también gracias por su apoyo, todo bien bien bien bien muyy buen servicio y asesoramiento.
Hi there,
Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oriana
Transcy by OneCommerce
app buona , soprattutto per il servizio clienti! sempre molto disponibili e veloci a risolvere i vari problemiì
Hi there,
My name's Selina. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Selina
Transcy - Translate Language and Convert Currency
really this app is awesome and the best is support in this app they really help you so much without boredom. really thank you so much
Hi Jean,
Here's Emma from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Emma
Transcy by OneCommerce
Instant top notch support, fixed the one small issue i had within minutes! Very professional and helpful!
Hi Lars,
This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Patrick
Transcy by OneCommerce
I installed this app yesterday, they contact me to help me, they has helped fix my CSS problem, so good, I recommend.
Hi Adrian,
Here's Oriana. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oriana
Transcy - Translate Language and Convert Currency
First of all the service of the staff is extremely helpful. As somebody that is not too technical the service of the team has been brilliant. Its well worth the subscription as this simple language convertor subscription can lead to loads more sales. I encourage everybody to give this a go. Remember the world is a big and diverse place .
Hi Ravi,
I'm Mirabel from Transcy. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Mirabel
Transcy by OneCommerce
It really helps a lot for me, not only translate the whole website in a minute, but aslo change the currency, like it very much.
Hi there,
Here's Matthew from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Matthew
Transcy - Translate Language and Convert Currency
Fantastic support from Teresa, she helped us get everything set up! Really good app so far, it has tons of features!
Hi Kyle,
I'm Kaylin from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Kaylin
Transcy - Translate Language and Convert Currency