Traduction de la langue,devise , 5 127 avis
Le serviceà la clientèle est super bon et gentil. De plus l'app est très simple à utiliser! merci beaucoup!
Hi there,
Here's Rowan from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Rowan
Transcy - Translate Language and Convert Currency
This app was very helpful in translating my website for me and on initial setup it wasn't working someone reached out to me and fixed it you cant ask for better customer service than that
Hi there,
Here's Issac from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Issac
Transcy - Translate Language and Convert Currency
I needed some help getting set up and Jennifer helped me. Clear instructions and fast replies. I recommend using this app for your translation needs.
Hi there,
I'm Timothy from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Timothy
Transcy - Translate Language and Convert Currency
La aplicación funciona perfectamente y si tienes problemas con la aplicación te soluciona los problemas inmediatamente la recomiendo totalmente The application works perfectly and if you have problems with the application, it solves the problems immediately, I totally recommend it
Hi there,
This is Petey from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Petey
Transcy - Translate Language and Convert Currency
When I launch my shop, I used this app. Transcy staff is very supportive and responsive. I would like to recommend this app strongly.
Hi there,
I'm Lagan from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Lagan
Transcy - Translate Language and Convert Currency
Customer service is not as claimed "24/7". The person that was appointed to us was not very professional when communicating with clients (e.g. We were requested to delete a review that they did not like after they have requested us to write one) The app has a lot of bugs and flaws when translating the website (There were many instances where we had to address the issues with the technical support team and they had to fix it "Manually"). On several occasions, There were requested changes claimed to be "impossible" to be done. The User interface is not friendly at all when editing translations (good luck in finding the word needed to be edited when the search bar is not working)
Hi there,
My name's Paul from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience caused.
Regarding to your concern, let me explain clearer about the issue on your store as following:
1. The first concern is "Customer service is not as claimed "24/7", as I have checked your conversation with my colleague, and we sincerely apologize for that when they have slow response to your queries, we will note this and improve our supporting skill in the better way to avoid in the next time.
2. Related to your translation, there are few elements on your theme not supported to translate by using the main translate function. We checked and found that the mentioned words are not included in your theme's language file (Arabic). So it means your theme does not support translating these texts officially.
However, Transcy does have another function to help you get over this problem - it is Third Party Elements. Basically, Third Party Elements function will help to translate the text which is not supported by Theme. That's why we advised you to use it for those elements. There is a disadvantage of this function is not allow you to edit the translation. It is because we have to use another third-party which is not supported by Shopify native API.
After that, you don't want to use Third Party Elements function but still want to translate those elements into your custom texts. Basically, we will not help in this situation because it was not supported by the Theme, that's why I said impossible at that time. However, we did find out a workaround solution as edit manually in the language file (Arabic) and send the request to Shopify theme.
Hope you can understand this situation. As we have sent you a follow-up email, please feel free to contact us if you need further help.
Regards,
Paul
Transcy - Translate Language and Convert Currency
App is very easy to install and use and The user support is very good. Some featured aren't available in free version which has to be purchased
Hi there,
My name's Muffin from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
For free version, you can test out all Premium functions in 7 days for FREE on Transcy. For more detail can be found via this link http://bit.ly/2LKp6o6
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Muffin
Transcy - Translate Language and Convert Currency
It's a really good app. It was really convenient to do everything kindly when I was in need.
Thank you!
Hi there,
Here's Phelan from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Phelan
Transcy - Translate Language and Convert Currency
Muffin was very helpful. She helped me fix my currency converter because it wasn't working at first but she got it and the app did exactly what I needed it to do ! Thank-you!!!!
Hi there,
I'm Azaria from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Azaria
Transcy - Translate Language and Convert Currency
A very useful application, I was able to solve my currency conversion problem thanks to Lisa who helped me a lot. I also appreciated the responsiveness of Lisa customer's support, she sent me a message alerting me to my problem and she helped me resolve my problem.
Thanks you so much to this best app and Lisa, the best Transcy Customer's Support.
Hi there,
Here's Phelan from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Phelan
Transcy - Translate Language and Convert Currency