Transcy: AI Langue Traduire
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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Very bad app and it is not working properly , broke 10 time for one week .Big problem for me and lost a lot of customers !!! NOT working good !!! Last time i had a lot of people contacting me to complain about the language problem !
Hi Miroslav,
This is Anna from Transcy and we're deeply sorry for your unexpected experience with our app
Regarding to your issue, because you uninstalled our app already so it's hard for us to check and reproduce the bug further, so please consider to reinstall our app and let us have a chance to support you with the highest priority.
We have seen that one of our colleagues is reaching out you, but unsuccessful, please kindly check your email and let him know if you need further support.
Regards,
Anna
Transcy by OneCommerce
Very good app. Support team is very very helpful! They helped me with all the customizations in order to integrate the switcher to my website aesthetics.
Hi Abiodun,
Here's Oriana. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oriana
Transcy - Translate Language and Convert Currency
good application, nice costumer service, je recommande vivement cette application. Nim était tjrs disponible pour moi
Hi Khalil,
Here's Jena from Transcy. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Jena
Transcy by OneCommerce
they provide Chinese traditional language but the translation is totally wrong and they didn't have the Chinese Hong Kong Icon and wording. the staff should have more training before the start with their work. instead of checking he only said "unfortunately" and this guy is work in CS team. thanks to Raymond to lost 1 customer
Hi there,
This is Jacob from Transcy - Translate Language and Convert Currency Customer Support Team and we`re truly sorry for this inconvenience caused.
Regarding to your concerns as following:
1. Firstly, in case your translation does not reach your expectation, you can edit it manually in our app.
2. "they didn't have the Chinese Hong Kong Icon and wording", for making it clear, we would like to explain that the flag (icon) and its description were synced automatically from Shopify, it's a limitation from Shopify. However, we are having an internal discussion with Shopify to improve it in the better way.
3. We will note your feedback in relation to my colleague as his supporting skill about your case, also this feedback would be helpful for us to take this disadvantage experience to improve our supporting skills. Once again, we extremely apologize for this unfortunately situation which occurred to you.
You are having a follow-up email with my colleague, please let them know if you need further support.
Best Regards
Jacob
i just test this app. and thought it is nice. and the service is good. i have some problems, she can help me to solve immeditely . suggest this translate app .and i will use it long time.
Hi there,
I'm Frederick. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Frederick
Transcy - Translate Language and Convert Currency
Terrible app, reviews are most likely fudged. I don't know what I could do wrong, I did everything according to the instructions which I reviewed 10 times, support helped me, but still problems remained. If you make a small change/add a product - sit in the settings for hours (considering that support helps you). Currencies, languages - there are always problems with everything. I don't recommend this app if you care about your nerves.
Hi Pavlo,
This is Peter and we're truly sorry for this inconvenience causing to your experience
In relation to your issues, we have seen that our agents tried to check and find out the relevant solution to resolve your case as soon as possible. If there's any errors still existing, please consider to reinstall our app and let us have a chance to support you
Also we have seen that one of our colleagues is reaching out you, please let him know if you need further support
Regards,
Peter
Transcy by OneCommerce
I haven't started using it yet but the setup went very smooth with all the help I was receiving from the customer service. Big help!! Thanks.
UPDATE- I've now started using the app, very disappointed since I've already spent much time translating a lot but customer service does not help me to solve my problems or questions. They answer slow and don't have any type of knowledge needed to help. The translating is not very well so you need to sit and go through every little page translated to make sure it is correctly spelled. Super time-consuming. I will stop using this app.
Hi Johanna,
My name's Vincent from Transcy - Translate Language and Convert Currency Customer Support Team. We're so sad to see your updated review, however we sincerely apologize for this inconvenience.
For unexpected support from my agent, I personally talked directly to them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation.
For your concerns, I have seen that my colleague is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check your email and let him know if you need further support.
Looking forward to hearing from you soon.
Regards,
Vincent
Transcy - Translate Language and Convert Currency
i used this app to translate my stor. its very good app and the customer support was very great.......
Hi Muhammed,
This is Diego. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Diego
Transcy - Translate Language and Convert Currency
Super schneller und freundlicher Support. Haben für uns das gesamte Setup übernommen. Das hat sehr geholfen.
Hi Ingo,
My name's Kelly. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kelly
Transcy - Translate Language and Convert Currency
We uninstalled this app once as the staff told us that Transcy is are not compatible with other 3rd party app. After we uninstalled, Transcy's staff Jennifer begged us to reinstalled so she will look into the problem and solve it. We reinstalled eventually and Transcy's dev team gave us the same answer of their incompatibility. We are highly unimpressed. Sorry but this app will waste your time. Do not try.
Hi there,
This is Brian and please accept my deepest apology for this inconvenience.
For unexpected support from my agent, I personally talked directly to them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation
As I have seen that my colleague is reaching out you but unsuccessful, also has sent you follow-up emails, please kindly check your email for further support. Looking forward to hearing from you soon.
Regards,
Brian
Transcy - Translate Language and Convert Currency