Transcy: AI Langue Traduire

Hi Cesar,

I'm Bellamy from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for your review.

However as you mentioned "but in my template no performance well", I seem not to catch your point, but I have seen that one of my colleague is following your case, please let them know if you need further support.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy - Translate Language and Convert Currency

Hi Max,

Here's Diego from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience caused to your store.

Regarding to your issues as following:

- Glad to inform that the content from page built by theme setting (online store 2.0) is now automatically synced to our app, you not only translate it but also edit it manually, please kindly check it again.

- For the limit of English proficiency from my agent, I personally talked directly to them and have a proper training after that. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation.

- About the loading speed, you please confirm our app is loading slowly on your front end (website) or back end (in-app). For making it clear, if it happened on frond end, the button to switch the language called switcher will show around 2 or 3 secondes after your website is fully loaded. If it happended on back end, it depends on how many pages as well as languages you're translating, it means the more pages or languages you have, the slow loading speed it should be.

As I have seen that my colleague has sent you follow-up emails, please let them know if you need further support.

Regards,
Diego
Transcy - Translate Language and Convert Currency

Hi Tiago,

Here's Oriana. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy - Translate Language and Convert Currency

Hi there,

I'm Liam from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a positive review of you.

We will note your feedback and forward it to concern team. For now, we are offering Free plan for testing purpose with basic functions, so that you can have a good experience before deciding to upgrade paid plan with more useful functions.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Liam
Transcy - Translate Language and Convert Currency

Hi Vincent,

I'm Timothy from FireApps Customer Support Team, and I'm very sorry for the inconvenience.

As usual, after you uninstalled the app, our code will be removed as well, there will be no change affect to your site. However, sometimes, there will have some lines of code leftover on your site for some reasons, but no worries, you can remove it by yourself with some simple steps via our instruction article.

I have checked and seen that my colleague has guided you how to do that, and your concern is resolved, please let them know if you need further support.

Regards,
Timothy

Hi there,

Here's Jena. Thank you so much for your review.

We completely understand that costs are a big part of every merchant's decision of which apps to use, but we are confident that our app will provide a great return on investment.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy - Translate Language and Convert Currency

Hi Adelline,

Here's Andrew from Transcy - Translate Language and Convert Currency Support Team. We're really happy to know that you love our app & support.

For your Free plan, you can add 1 basic language and 1 target currency. Also you can use all basic features such as enable language setting, enable to manage language or enable to manage Switcher visibility, etc.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Andrew
Transcy - Translate Language and Convert Currency

Hi Baka,

Here's Keelin from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In relation to your concern "The only downside is it overlaps everything on the site when scrolling", because you uninstalled our app, so we cannot check it further. Could you please consider to reinstall our app? so we're willing to help you. My colleague has sent you a follow-up email, please let them know if you need further support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Keelin
Transcy - Translate Language and Convert Currency

Hi Raphaël,

This is Patrick from Transcy - Translate Language and Convert Currency Customer Support Team. We sincerely apologize for this inconvenience causing to your experience.

For unexpected support from our agent, she was personally talked directly and had a proper training to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation.

I have seen that my colleague is reaching out you, please kindly check your email for further support. Looking forward to hearing from you soon.

Regards,
Patrick
Transcy - Translate Language and Convert Currency

Hi there,

This is Enzo from Transcy. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Enzo
Transcy by OneCommerce