Transcy: AI Langue Traduire
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The app works good. But I am having terrible issues with the help agents. They made my problem worse. I just needed help with ONE word translated and now I have to pay to fix their mistake! I am really feeling helpless at the moment.
Hi there,
This is John and we personally apologize for any inconvenience causing to your experience
- For unexpected support from the agent, we will recheck their work carefully and have a proper training to improve the service. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us
- We have seen that one of our colleagues is reaching out you and provided the relevant solution, please check your email and let him know if you need further support
Regards,
John
Transcy by OneCommerce
Cris did a great job!!!!! Quick help when we need it most.
UPDATE: we've been using Transcy for a while now and the support is very responsive. No issue there. However, it seems like we've had issues every other week or so. The app is very buggy and needs constant attention. Also, every time there is an update, you'll find out because there will be issues in your store. VERY frustrating!!!
This app works but it needs constant attention. It tends to work in spurts and regularly will break your store and cause massive 404 errors and redirects.... User be ware.
Hi there,
This is Patrick from Transcy and we're deeply sorry for this inconvenience causing to your experience
In relation to your concern, we're wondering that one of the main reason is coming from the translation of URL handles with your Blog posts, translating this element usually leads to SEO as well as index issue. Also we do not recommend users to translate URL handles. To resolve it, please consider to remove the translation of URL handles
We have seen one of our colleagues is reaching out you via email to explain and find out the relevant solution, please check your email and let him know if you need further support
Hope to hear from you soon
Regards,
Patrick
Transcy by OneCommerce
The price only show the subscription. It is misleading that they write "Unlimited advanced AI translations" as you have to pay a monthly add on to the subscription based on youe amount of products you want to get translated - this for sure is not transparent.
Hi Danny,
This is Brown and we personally apologize for this inconvenience causing to your experience
In relation to your issues as following:
1. For the misleading information, we have seriously noted and will take it into consideration. However, actually we're offering "Unlimited advanced AI translations" for all plans
2. For this concern "as you have to pay a monthly add on to the subscription based on youe amount of products you want to get translated". For making it clear, at that time, you were on the choose plan section and it suggested you with the relevant plans based on your business scale, however you can refer all plans and select the most relevant plan to start
Also we have seen that one of our colleagues is reaching out you, please let him know if you need further support
Regards,
Brown
Transcy by OneCommerce
Transy är en väldigt bra översättningsapp med många användbara funktioner. Tyvärr är supporten en stor besvikelse. Det känns som att de bara vill bli av med dig utan att anstränga sig för att hjälpa till. De är mer fokuserade på att man lämnar en recension direkt, utan att man faktiskt har använt appen tillräckligt länge för att kunna utvärdera den ordentligt. Supporten borde verkligen förbättras för att matcha appens kvalitet.
Hi Majda,
This is Anne and we personally apologize for any inconvenience causing to your experience
- For unexpected support from the agent, we will recheck their work carefully and have a proper training to improve the service. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us
- We have seen that one of our colleagues is reaching out you, please check your email and let him know if you need further support
Regards,
Anne
Transcy by OneCommerce
Since we bought and paid this app for our site. I have panic attack every week... On one side, I'm super grateful that they can respond my questions during working hour in the u.s. time and they are trying their best to help me. but on the other side... This app constantly has problems and I spend so much time talking to the custom service person on a daily basis. I have other jobs to be done... It's really stressful that I have to worry and make sure noting going wrong every second...
Hi there,
Here's Jessica from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience caused.
As we have checked your case and seen that my colleague has fixed your issue already. However we realized that there is one issue coming from your theme provider, so please ask them for further support. All things considered, we will note your issue and are trying to improve it to make sure it will not happen again.
Also, you are having an active chat with my colleague, please ask them if you need further support. We are always available to support your issue.
Regards,
Jessica
Transcy - Translate Language and Convert Currency
I'm very frustrated with the guys here at Transcy. When it comes to SEO they are very vague in their answers. I have asked several times about why we aren't ranking very well in other languages ie spanish, dutch, swedish etc and they keep saying there's many reasons. I fully understand this however I have since found out that image alt text or hreflang is important and these are two things this app doesn't offer. I feel frustrated as I have asked numerous times about their app and it's ability to help rank in SEO within chosen countries and I feel they haven't been fully honest about the capabilities of their app. It is vitally important that we rank for other languages as we are a Spanish company, english speaking, based in Spain. So the spanish translation HAS to perform well in SEO but there are things this app doesn't offer that is essential for this to happen. Yes, it does offer content translation, page title translation & meta tag translation but it doesn't offer image alt text or hreflang translation! I just wish they were honest when asked about this as i would have been able to move to weglot a long time ago!
Hi Ryan
I'm Teresa and we sincerely apologize for your unexpected experience with us.
Regarding to your main concerns as following:
1. For unexpected support from our agent, we personally talked directly to them in order to avoid it in the future. Also please believe us that single conversation does not reflect the whole support and product quality we have built for years, and we highly appreciate your understanding on this situation.
2. Regarding to SEO on Google as well as Hreflang, unfortunately our app has not yet supported them. At the moment, we just helps translate language on store font, we don't interfere them further, so it's out of our expertise. However we still have been trying to get more research on this regard to have resolution in the near future. We will keep you posted once we have any good new
Regards,
Teresa
Transcy - Translate Language and Convert Currency
We have been using Transcy several months now (altough it says 5 days for some reason). There's 1000 product limit and we have 3300 products, but there's no way to translate only the products that are online. You'd have to search them manually by using the info from Shopify customer front. We use Prestige theme and the categories don't work. Transcy replied "We're so sad to hear no further support from theme and if theme cannot support on this case, this issue cannot be resolved". We asked help from the theme maker but they replied that they don't do support for third party apps.
Hi Sonja,
Here's Jena from Transcy and we're deeply sorry for your unexpected experience with our app
1. For support from our agent, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your empathy in this situation.
2. Through your issues, we have seen that one of our colleagues is following your case, he gave you clear explanation, please kindly check your email and let him know if you need further support.
Regards,
Jena
Transcy by OneCommerce
I have been using this app for some time now, and we are using it because of the features it provides, although, I am making this review in hopes that further action will take place to improve the app, as I don't feel activity to elevate the app is currently in place. I haven't seen any improvements in the past 5-7 months.
Since using this app, there are multiple technical glitches and the app is not very user-friendly. It is easy to click their "translate" button and all the backend work that we completed would be erased. That makes me very nervous.
Once, I spent a lot of time adjusting the switcher placement and the next day it moved to a new location on its own.
When I cannot find a solution on my own, I reach out to the support. They try really hard to help, but it will take at least half a day to find a solution, if they find a solution. If they do not find a solution, they will pass the project to another team. Sometimes I wonder if there is another team... Waiting until the next day to implement a simple feature like changing the link on a banner on our French page, is not ideal when working with customers on a live site.
All the concerns I am addressing here I have addressed to the support team. I don't see any elevation in place to prevent the multiple technical glitches, or to create a more user-friendly app. I hope activities to create a stronger performing app will take place in the future.
In addition to your response: Thank you for the update. Your support team is great. They try their best. I feel it is the technical team that needs to spend more time elevating the app so that the support team does not need to fix as many problems that are not necessary. Also, the tech team tried to resolve an issue that was already fixed. Now we are back to square one, and I was informed that I need to reach out to my theme for a solution. That does not make sense. I am leaving this note in hopes that you see where the app can be elevated. Please spend time elevating the tech team rather than your active support, because they are great!
Hi there,
I'm Bellamy from Transcy and we're deeply sorry for this inconvenience causing to your experience
In relation to your issues as well as feedback, we have seriously noted and will try to improve them in the right way. Also we have seen that one of our colleagues is reaching out you with clear explanations, please kindly check your email and let him know if you need further support
For the process of escalating case, because sometimes there're complicated issues and it involves in third party app or from theme, so some of agents are not competent to investigate and give the relevant solution for your case, then they need to escalate to higher team to do it. By the way, we're trying to improve and enhance our human resources in term of skills, especially technical knowledge so that they can handle most of complex cases by themselves. Therefore, we highly appreciate your empathy on this situation
Hope to hear from you soon
Regards,
Bellamy
Transcy by OneCommerce
Cette application est trop lente, l'abonnement est cher dés 10 € seulement pour 2 langues ect .. Ce n'est pas assez fluide pour paramétré et mettre en place l'application.
Hi Chloe,
This is Kevin from Transcy and we sincerely apologize for your unexpected experience with our app
In relation to your concerns as following:
1. The application is too slow, unfortunately we seem not to catch your point clearly, we really appreciate if you explain it more details
2. As you mentioned the basic plan with $10 for 2 languages and it's not enough to set up. For making it clear, with basic plan, you can add two target languages including 1 basic and 1 advance language along with 167 currencies. Besides language, our app also supports to translate meta tags as well as description tags and to provide unique URLs for each language to ensure your store is easy to find on every search engine. Especially, we have an exclusive function called language and currency assignment, it means to decide which language and currency customers will be able to see. In Belgium, for example, Dutch is more common, but your customers can still browse and buy in French or any other languages.
We have seen that one of our colleagues is following your case, he gave you a clear explanation, please kindly check your email and let him know if you need further support.
Regards,
Kevin
Transcy by OneCommerce
support is really bad. I need help but whenever I reached out a girl named "Jennifer" replies but gives me no solution, i end up thinking she doesn't even understand english very well.
Hi Manuela,
I'm Fiona and we sincerely apologize for your unexpected experience with us.
Regarding to your main concerns as following:
1. For unexpected support from our agent, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your empathy in this situation
2. For your main issue relating to translation, I have seen that one of my colleagues is following your case, she gives you a clear explanation as well as solutions for your case, please kindly check your email and let her know if you need further support
Regards,
Fiona
Transcy - Translate Language and Convert Currency