Transcy: AI Langue Traduire

Transcy: AI Langue Traduire

Avis (2 873)

Note globale
4,7
Nombre d’avis par note
  • 91 % des avis sont des avis à 5 étoiles
  • 4 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 3 % des avis sont des avis à 1 étoiles
16 avril 2025

The app works good on the frontend with the switcher.

But when you use the app as a backend translator for Shopify languages, it works randomly for different languages, translating some parts of strings, and leaving others without translations.

The frontend switcher causes CLS issues.
The app support doesn't know that their app can work without the switcher, and I needed to explain the same thing to a new person again and again for two weeks already. The support is not competent in most of the cases. As for now - they are not able to resolve not translated parts via their app.

If the issues are fixed, I'll upgrade my rate for this app.

Trove
Royaume-Uni
3 mois d’utilisation de l’application
OneCommerce.io a répondu 21 avril 2025

Hi there,

This is Travis from Transcy and we're deeply sorry for this inconvenience causing to your experience

- For unexpected support from the agent, we will have a proper training to improve the service to better. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us

- Regarding your translation issue, a colleague is already following up. Please let him know if you need any further assistance.

Regards,
Travis
Transcy by OneCommerce

29 avril 2025

Issues keeps getting worse and it seems be a lot of bugs. Hopefully they will fix it all soon.

FLORISSMA
Suède
5 jours d’utilisation de l’application
OneCommerce.io a répondu 1 mai 2025

Hi there,

This is Danniel from Transcy and we're deeply sorry for this inconvenience causing to your experience

Regarding the issues you're experiencing, we see that a colleague is already looking into your case and has provided some solutions. However, we've encountered some technical aspects that require your access permission to fully investigate the root cause. Please check your inbox chat and email for a message from our team, and don't hesitate to let them know if you need any further help.

Regards,
Travis
Transcy by OneCommerce

Modifié le 18 novembre 2024

Cris did a great job!!!!! Quick help when we need it most.
UPDATE: we've been using Transcy for a while now and the support is very responsive. No issue there. However, it seems like we've had issues every other week or so. The app is very buggy and needs constant attention. Also, every time there is an update, you'll find out because there will be issues in your store. VERY frustrating!!!
This app works but it needs constant attention. It tends to work in spurts and regularly will break your store and cause massive 404 errors and redirects.... User be ware.

Arteflame Outdoor Grills
États-Unis
Presque 2 ans d’utilisation de l’application
OneCommerce.io a répondu 29 août 2024

Hi there,

This is Patrick from Transcy and we're deeply sorry for this inconvenience causing to your experience

In relation to your concern, we're wondering that one of the main reason is coming from the translation of URL handles with your Blog posts, translating this element usually leads to SEO as well as index issue. Also we do not recommend users to translate URL handles. To resolve it, please consider to remove the translation of URL handles

We have seen one of our colleagues is reaching out you via email to explain and find out the relevant solution, please check your email and let him know if you need further support

Hope to hear from you soon

Regards,
Patrick
Transcy by OneCommerce

26 août 2024

The app works good. But I am having terrible issues with the help agents. They made my problem worse. I just needed help with ONE word translated and now I have to pay to fix their mistake! I am really feeling helpless at the moment.

Hans Breuker
Pays-Bas
3 mois d’utilisation de l’application
OneCommerce.io a répondu 28 août 2024

Hi there,

This is John and we personally apologize for any inconvenience causing to your experience

- For unexpected support from the agent, we will recheck their work carefully and have a proper training to improve the service. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us

- We have seen that one of our colleagues is reaching out you and provided the relevant solution, please check your email and let him know if you need further support

Regards,
John
Transcy by OneCommerce

Modifié le 17 mai 2025

Customer service is very active (even if resolutions are pretty long -time for the devs to fix the issues) but my God...issues are countless when it comes to translating : coloring, spacing, hyperlinks...If you want something clean and proper you have to go over it and over it this is a real time-losing app, do not recommend.

La Cave Éclairée
France
Environ un an d’utilisation de l’application
OneCommerce.io a répondu 7 septembre 2023

Hi there,

This is Brian and we're deeply sorry for any inconvenience causing to your experience

In relation to your issues, we're hurrying into fixing them. Once we have any update, we will let you know soonest. Your patience will be highly appreciated

Best Regards
Brian
Transcy by OneCommerce

Modifié le 10 septembre 2022

I'm very frustrated with the guys here at Transcy. When it comes to SEO they are very vague in their answers. I have asked several times about why we aren't ranking very well in other languages ie spanish, dutch, swedish etc and they keep saying there's many reasons. I fully understand this however I have since found out that image alt text or hreflang is important and these are two things this app doesn't offer. I feel frustrated as I have asked numerous times about their app and it's ability to help rank in SEO within chosen countries and I feel they haven't been fully honest about the capabilities of their app. It is vitally important that we rank for other languages as we are a Spanish company, english speaking, based in Spain. So the spanish translation HAS to perform well in SEO but there are things this app doesn't offer that is essential for this to happen. Yes, it does offer content translation, page title translation & meta tag translation but it doesn't offer image alt text or hreflang translation! I just wish they were honest when asked about this as i would have been able to move to weglot a long time ago!

FOX & WOLF
Espagne
Plus d'un an d’utilisation de l’application
OneCommerce.io a répondu 12 septembre 2022

Hi Ryan

I'm Teresa and we sincerely apologize for your unexpected experience with us.

Regarding to your main concerns as following:

1. For unexpected support from our agent, we personally talked directly to them in order to avoid it in the future. Also please believe us that single conversation does not reflect the whole support and product quality we have built for years, and we highly appreciate your understanding on this situation.

2. Regarding to SEO on Google as well as Hreflang, unfortunately our app has not yet supported them. At the moment, we just helps translate language on store font, we don't interfere them further, so it's out of our expertise. However we still have been trying to get more research on this regard to have resolution in the near future. We will keep you posted once we have any good new

Regards,
Teresa
Transcy - Translate Language and Convert Currency

Modifié le 1 décembre 2023

I have been using this app for some time now, and we are using it because of the features it provides, although, I am making this review in hopes that further action will take place to improve the app, as I don't feel activity to elevate the app is currently in place. I haven't seen any improvements in the past 5-7 months.

Since using this app, there are multiple technical glitches and the app is not very user-friendly. It is easy to click their "translate" button and all the backend work that we completed would be erased. That makes me very nervous.

Once, I spent a lot of time adjusting the switcher placement and the next day it moved to a new location on its own.

When I cannot find a solution on my own, I reach out to the support. They try really hard to help, but it will take at least half a day to find a solution, if they find a solution. If they do not find a solution, they will pass the project to another team. Sometimes I wonder if there is another team... Waiting until the next day to implement a simple feature like changing the link on a banner on our French page, is not ideal when working with customers on a live site.

All the concerns I am addressing here I have addressed to the support team. I don't see any elevation in place to prevent the multiple technical glitches, or to create a more user-friendly app. I hope activities to create a stronger performing app will take place in the future.

In addition to your response: Thank you for the update. Your support team is great. They try their best. I feel it is the technical team that needs to spend more time elevating the app so that the support team does not need to fix as many problems that are not necessary. Also, the tech team tried to resolve an issue that was already fixed. Now we are back to square one, and I was informed that I need to reach out to my theme for a solution. That does not make sense. I am leaving this note in hopes that you see where the app can be elevated. Please spend time elevating the tech team rather than your active support, because they are great!

BiblesCanada
Canada
Environ un an d’utilisation de l’application
OneCommerce.io a répondu 3 octobre 2022

Hi there,

I'm Bellamy from Transcy and we're deeply sorry for this inconvenience causing to your experience

In relation to your issues as well as feedback, we have seriously noted and will try to improve them in the right way. Also we have seen that one of our colleagues is reaching out you with clear explanations, please kindly check your email and let him know if you need further support

For the process of escalating case, because sometimes there're complicated issues and it involves in third party app or from theme, so some of agents are not competent to investigate and give the relevant solution for your case, then they need to escalate to higher team to do it. By the way, we're trying to improve and enhance our human resources in term of skills, especially technical knowledge so that they can handle most of complex cases by themselves. Therefore, we highly appreciate your empathy on this situation

Hope to hear from you soon

Regards,
Bellamy
Transcy by OneCommerce

Modifié le 22 novembre 2022

We have been using Transcy several months now (altough it says 5 days for some reason). There's 1000 product limit and we have 3300 products, but there's no way to translate only the products that are online. You'd have to search them manually by using the info from Shopify customer front. We use Prestige theme and the categories don't work. Transcy replied "We're so sad to hear no further support from theme and if theme cannot support on this case, this issue cannot be resolved". We asked help from the theme maker but they replied that they don't do support for third party apps.

Saarni - Gentlemen's Boutique
Finlande
Environ un an d’utilisation de l’application
OneCommerce.io a répondu 24 novembre 2021

Hi Sonja,

Here's Jena from Transcy and we're deeply sorry for your unexpected experience with our app

1. For support from our agent, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your empathy in this situation.

2. Through your issues, we have seen that one of our colleagues is following your case, he gave you clear explanation, please kindly check your email and let him know if you need further support.

Regards,
Jena
Transcy by OneCommerce

Modifié le 25 mai 2023

The Transcy team has very responsive, hands-on support team. However, this did not translate into a working app. Ultimately, it failed to consistently translate the content on the page after hours of me working with their team to try and troubleshoot the reason. They sent me a video saying "see it works" and, in the video itself, it didn't work.

Botanika Life
États-Unis
15 jours d’utilisation de l’application
OneCommerce.io a répondu 23 mai 2023

Hi there,

This is Adela from Transcy and we sincerely apologize for the trouble from our app

We have seen that one of our colleagues is following your case, he gave you clear explanation along with the relevant solutions, please kindly check your email and let him know if you need further support.

Regards,
Adela
Transcy by OneCommerce

15 septembre 2020

There are a few things to watch out for before getting this app.

1. You can't place the switcher wherever you want.

This meant that, even though I'm a fully capable developer, I had to wait 2 days for them to place the switcher on my header since my "automatic" Venue theme installation was broken.

Once completed, it was not well place and the font size was different to my other nav links. It was also incorrectly configured since I don't support different currencies. And as soon as I turned off the currency setting, it broke again.

You are powerless here. If you're not tech savvy and don't mind waiting for support. You're good to go.

2. You can't turn off translations once they go off. Seriously. No backsies.

We had 500+ products translated to Spanish all at once and there was no way of saying "hey, I actually don't want those, let's put those translations back to the default language and only keep the home page translations for Spanish" or "I actually only want these 10 products translated to Spanish, ignore the rest". Nope, you are done my friend. You see those 400,000 translations we've made? Yeah, now go one by one and correct the translation mistakes (Who has that kind of time?). So yeah, you got me. Keep your – as stated repeatedly – non-refundable $60 bucks, I'm out!

Please beware. I think the reviewers here are not seeing how devastatingly awful this app can be as you scale your business, since most of their stores are so early-stage. If your business is serious about translations, this is NOT the app for you.

Who is this app is for?

If you have 1-10 products on your store and can afford fixing all the translations as soon as you "translate all products", this app is perfect for you.

Ocean Lab Brewing Co.
États-Unis
14 jours d’utilisation de l’application
OneCommerce.io a répondu 16 septembre 2020

Hello Matias,

Here is Seri from FireApps Customer Support Team, and I am so sorry for the inconvenience that have caused to you.

After checking your feedback carefully, below are my comments:

Firstly, about the switcher, we sincerely apologize for late fix regarding the embedded problem. I see you said that the switcher was not well placed, and not fit the font size. So could you please tell me more details about it to assist further? Which position do you want to place your switcher, and which font size do you want it to be?

Secondly, about the problem that the switcher was broken when turning off currency option, I have tried to turn off it from my end, and was not able to reproduce it. Thus, would you mind to try it on your site again, and let me know if the issue still persists?

Thirdly, about the translation concern, once pages are translated, it will be saved on your Shopify store. I really sorry that at the moment, we can not choose which specific page to translate or not. Therefore, I am going to forward this idea to our Business Development team to consider it in our future release.

Also, I see that you have removed all the targeted languages that you added previously, so may I know if there is anything I can help at this point?

Look forward to hearing your reply.

Warmest regards,
Seri