Transcy: AI Langue Traduire
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回覆的速度算快且親切，但是很多後台設置還需要技術團隊再加強功能以及設定方式
Hi there,
I'm Bellamy from Transcy. We would like to thank you for review
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://transcy.io/blog/ for for latest news regarding not only Transcy, but also other our Transcy applications and e-commerce tips.
Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at support@transcy.io
Regards,
Bellamy
Transcy by FireGroup Technology
Very helpful customer service and great app to use. Although sometimes some minute things are not always translated.
Hi there,
This is Kieran from Transcy. We are glad that you have had a good experience with our support when using Transcy. Thank you for using and trusting us.
Based on your issue, we have noticed that it's resolved as well. Last but not least, we really encourage you to check our blog at https://transcy.io/blog/ for latest news regarding not only Transcy, but also other apps from Transcy as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Regards,
Kieran
Transcy by FireGroup Technology
I’ve been using this app for at least 3 years. I’m a heavy user, translating my store into one language only. It’s not perfect—I can’t give it 5 stars yet because errors appear frequently, even in places that were working fine before. So you always need to keep an eye on everything.
When you run a professional and complex website, it can get frustrating and time-consuming. And now that the chat starts with a bot, it requires even more patience—getting in touch with a real agent may take more effort than it used to.
That said, the app has definitely improved over the years, and there’s a truly dedicated and efficient team behind it. Tonight, Shawn was amazing. That’s the reason I’m still sticking with them. Overall, the value for money is excellent.
If your site has a lot of products and branching logic, this may not be the most suitable app—though to be honest, I haven’t found anything better so far. I genuinely hope I’ll be able to give it 5 stars at some point.
Hi Ruby,
I'm Bellamy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Bellamy
Transcy - Translate Language and Convert Currency
Transcy is a very good Tool. It would be great if we would be able to translate the text or the customs pages. Right now i only can translate the landing page and the title of customs pages.
Great support! Works very well for the price. Fanny and Liz were very helpful setting me up. Only downside is that you need the top package to replace your logo.
Hi there,
Here's Kane from Transcy. Thanks for your feedback and we will try to improve our app to reach more your expectation
More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kane
Transcy by OneCommerce
I have been using this app for more than a year. Although the subscription price has increased, human customer support has been replaced by AI, and the quality of support has continued to decline.
I could tolerate minor issues, but in the past few days the app has become completely unusable. All previously translated content now shows as “untranslated.” Even after re-translating everything, some translations randomly appear incomplete. Moreover, even after re-translating, the page still shows the translation status as untranslated, and the content appears completely messed up.
This issue has already persisted for several days. The only response from support has been to wait for the engineers to fix it, but there is no estimated timeline for when the issue will actually be resolved.
This has seriously affected the normal operation of my store. Once I find an alternative solution, I will cancel my subscription.
Hi there,
Here's Liam. First of all, thank you for being with Transcy for more than a year. We truly appreciate your long-term support, and we’re very sorry to hear about the frustrating experience you’ve had recently.
Regarding the point about AI replacing human support, I’d like to clarify that our human support team has not been replaced. When starting a new chat, you may first interact with our AI assistant as an initial support layer to help handle common questions more quickly. Whenever the AI cannot resolve an issue, the conversation is escalated to a human support specialist who will continue assisting you. That said, we fully understand the AI still has limitations and we’re continuously working to improve it.
We also noticed that one of our team members is already assisting you via email/chat. Please feel free to continue working with them and let us know if you need any further support. We truly appreciate your patience while our team investigates the issue.
Regards,
Liam
Transcy by OneCommerce
Superbe équipe très réactive, très gentilles et qui résout tous mes soucis. Par contre certaines traductions ont dû être retraduites plusieurs fois alors que ça avaient déjà été fait. Sinon dans l'ensemble je suis contente.
Hi there,
Here's Kelly from Transcy. Thanks for your review and feedback about our app
More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kelly
Transcy by OneCommerce
Trancy is a very useful app and does provide a lot of functionality. It is helpful for our international business.
Big shout out to Eleanor for being a great sport and resolving some issues we were having on the compatibility side recently. She diagnosed and solved the problem quickly.
Hi there,
I'm Kaylin from Transcy. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our live chat or email us at support@transcy.io, we are always willing to help you!
Best Regards
Kaylin
Transcy by OneCommerce
App isn't super intuitive to use but I got excellent support from Kaity. Thanks for your help today :)
Hi there,
I'm Mirabel from Transcy. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Mirabel
Transcy by OneCommerce
no he tenido buena experiencia, da errores, la geolocalizacion no funciona correctamente, satura el servidor con un loop infinito de recargas y finalmente deja tu pagina fuera de linea, tiene muchos fallos, el precio es muy elevado para una aplicacion asi
Hi there,
This is Fiona from Transcy and we sincerely apologize for any inconvenience causing to your experience
We have seen that one of our colleagues is following your case, he gave you clear explanation along with relevant solutions, please kindly check your email and let him know if you need further support
Hope to hear from you soon
Regards,
Fiona
Transcy by OneCommerce