Transcy: 言語翻訳と通貨

Hi Deleecha,

I'm Joyce from Transcy - Translate Language and Convert Currency Customer Support Team and we're deeply sorry for the inconvenience caused to your store.

Throughout your conversation, although you met some troubles with setting up the translation from our app, the agent still helped you resolve all of your concerns.

With 404 error, this is not a bug from the app. The cause is from your language versions created on your Shopify admin before. For making it clear, if you have added other languages in Shopify admin before but have not enabled/published those languages for your store domain yet, then it will cause this problem.

As I have checked and seen that my colleague has sent you a follow-up email, please let them know if you need further support.

Best Regards
Joyce
Transcy - Translate Language and Convert Currency

Hi Roman,

Here's Diego from Transcy - Translate Language and Convert Currency Customer Support Team and we're so sorry for this inconvenience that might have

With your feedback about our limitation with +1000 products, I've already forwarded to my Dev team and noted down to our update list. We're aware of this limitation would might affect not only to your business but also other customers. Because of some technical limit and server, we've been trying to improve this downside and definitely will consider and change this limitation better in the near improvement. So please stay tuned. Will keep you updated once got any news.

For translating checkout page and editing translation, you have to just add language as advance language. You added language as basic that's the reason it was not translating checkout page and you were unable to edit translation. As I have seen that my colleague has sent you follow-up email please let them know if you need further support.

Best Regards,
Diego

Hi Sahathanee,

Here's William from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your comments, we're really happy to know that you love our support.

As we have checked your case and clearly know what you are meeting trouble with manage translation. We have noted your point for concern team to improve it for future update.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
William
Transcy - Translate Language and Convert Currency

Hi there,

My name's Carrick from Transcy. We appreciate your feedback and comment about your experience when using Transcy and loving our support.

In relation to your issues as following:

1. For the font issue of your target language as Vietnamese, our app does not change your font when switching to target language, we just translate text and still keep the same font as your default language. For the customization of font for target language, unfortunately it is not possible to do that at the moment. However, I still note your point and our Dev team will take it into consideration in the future release, so I highly appreciate your empathy on this situation

2, "how can I setup Vietnamese first without the user to click on the dropdown to change the language?" => it's auto switch language function, it will be available from Growth plan and above

We have seen that one of our colleagues is following your case, he gave you a clear explanation, please kindly check and let him know if you need further support.

Regards,
Carrick
Transcy by OneCommerce

Hi there,

I'm Lucy from Transcy - Translate Language and Convert Currency Customer Support Team. We thank for your feedback and also sincerely apologize for this inconvenience caused.

Regarding to your concern, for making it clear that on boarding process, our app will let users choose sections or pages they want to translate, so I am wondering you accidentally selected all pages to translate.

As I have checked, you uninstalled our app already, could you please reinstall our app and let us have a chance to support you with the highest priority? You are having an active chat with my colleague, please let them know if you need further support.

Looking forward to hearing from you soon.

Best Regards
Lucy
Transcy - Translate Language and Convert Currency

Hi Bayane,

I'm Vincent from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for the inconvenience causingto your store.

For your main concern as unable to change the currency on checkout page because your country has not supported Shopify payment yet, I would like to sympathize with you in this situation. However, this problem is not coming from our app and it's fully control by Shopify. To change the currency on checkout page or your customer can see their local currency on checkout page, you have to use Shopify payment. For further support about this kind of payment, you please contact Shopify for further support.

I have seen that my colleague has sent you a follow up email, please let them know if you need further support.

Best Regards
Vincent
Transcy - Translate Language and Convert Currency

Hi there,

This is Elisa from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you for your review as well as feedback.

For free plan, although you can add only one target language to translate, we offer more highlighted features such as edit translation, customize switcher style, convert up to 167 target currency or Auto Switch Currency by location, etc,... Especially, we allow users to test out all Premium functions in 7 days for FREE on Transcy.

As you're having an active with my colleague, please let them know if you need further support.

Looking forward to hearing from you soon.

Best Regards
Elisa

Hi there,

Here's Jena. Thank you so much for your review.

We completely understand that costs are a big part of every merchant's decision of which apps to use, but we are confident that our app will provide a great return on investment.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy - Translate Language and Convert Currency

Hi there,

This is Donna from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your review.

However you left us with 3 star review, so I am wondering that there is something wrong with our app that makes you feel unsatisfied about our app. My colleague has sent you a follow-up email, please let them know if you need further support.

Looking forward to hearing from you soon.

Regards,
Donna
Transcy - Translate Language and Convert Currency

Hi Baka,

Here's Keelin from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In relation to your concern "The only downside is it overlaps everything on the site when scrolling", because you uninstalled our app, so we cannot check it further. Could you please consider to reinstall our app? so we're willing to help you. My colleague has sent you a follow-up email, please let them know if you need further support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Keelin
Transcy - Translate Language and Convert Currency