Transcy: AI Language Translate

Transcy: AI Language Translate

Omtaler (5 965)

Samlet vurdering
4,8
Antall per vurderingsnivå
  • 92 % av vurderingene er 5 stjerner
  • 4 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 0 % av vurderingene er 2 stjerner
  • 2 % av vurderingene er 1 stjerner
26. november 2024

The app navigation is not the most intuitive, and manual translation almost always result in a coding error -- these two problems mean that I always have to contact their customer service, which is actually the strongest aspect of the app -- their chat is very active, and someone always responds in minutes. However, it would be neat if that wasn't necessary, and some of the bugs weren't there.

DOG SHOP A-GO-GO
Tyskland
9 måneder bruker appen
OneCommerce.io svarte 28. november 2024

Hi there,

My name's Selina from Transcy. Thanks for comment about your experience when using Transcy and loving our support.

With the coding error, it means the transcy "tag ...

1. mai 2021

Great customer service. A little pricey,but overall good. The website can improve a bit on manual translation - it can be easier with better editing features on the website.

Sahathanee Shop
Thailand
Nesten 4 år bruker appen
OneCommerce.io svarte 4. mai 2021

Hi Sahathanee,

Here's William from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your comments, we're really happy to know that you ...

Redigert 28. januar 2025

When it works it's fine. But Transcy updates are often no improvements. Customer service is ok.

Van De Zotte Perfume
Nederland
Rundt 3 år bruker appen
OneCommerce.io svarte 13. januar 2022

Hi Joeri,

This is Kieran from Transcy and we're deeply sorry for this inconvenience causing to your experience

- Regarding to your issue, it was officially fixed on Jan 22, ...

12. februar 2022

Użyłem aplikacji w celu translacji mojej strony e-commerce. Kilka problemów technicznych zostało rozwiązanych przez agenta. Głównym problemem jest panel administracyjny - bardzo nieintuicyjny i ciężko znaleźć lokalizacje translacji co do czego się odnosi.

Lenbutik.com
Tsjekkia
Nesten 2 år bruker appen
OneCommerce.io svarte 14. februar 2022

Hi Teresa,

I'm Marcus from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

For your concern as you did ...

6. juni 2021

Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.

Life-likeDoll
Hongkong SAR Kina
Nesten 2 år bruker appen
OneCommerce.io svarte 9. juni 2021

Hi Xuedan,

Here's Godiva from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for leaving us a review.

However, we seem not to understand your ...

4. mars 2022

I like this app. The only thing is that there is now way to translate a word once on the entier website, I have to translate it everywhere it appears.

Bourrienne Paris X
Frankrike
Over 1 år bruker appen
OneCommerce.io svarte 6. mars 2022

Hi Valentine,

Here's Oriana. Thank you so much for your review.

Based on your concern, I seem not to catch your point clearly, as I have seen that my colleague is following ...

21. mai 2021

It would be great if there were five languages free so we could make more money to upgrade to a price package.

No Bull Health and Fitness
USA
Rundt 1 år bruker appen
OneCommerce.io svarte 24. mai 2021

Hi there,

This is Elisa from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you for your review as well as feedback.

For free plan, although ...

21. januar 2022

The app is quite intuitive and easy to use. I would still have liked to receive by email after the installation a short guide of the steps to properly install the application. However, I received help very quickly from Lisa to help me integrate the application into my theme (which is not supported by the application). The application translated the majority of my products well, but I had to ...

Au Beau Pré
Canada
Rundt 1 år bruker appen
OneCommerce.io svarte 24. januar 2022

Hi Sarah,

This is Jocelyn from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you for your review with our app.

As usual, our app will ...

Redigert 5. oktober 2022

Great app! Currency and language all in one solution. Love the fact that it changes language based on where the customer is located. Support is always there to help and replies are speedy! Will definitely recommend this app 05/10/2022 - Transcy recently had an update which resulted in some of my currencies showing 3 decimals. I have contacted support and got the following reply " Sorry this ...

Stitchdelight.net
Sør-Afrika
Rundt 1 år bruker appen
OneCommerce.io svarte 25. januar 2022

Hi Gidion,

I'm Marcus from Transcy and we're sorry for any inconvenience causing to your experience

In relation to your issue, around 2 months ago, we have updated our app by ...

Redigert 27. mai 2023

I uninstalled this app after using 10 months. So many issues occurred and made me so upset all the time. It was just the waste of time and money. But I would like to say thank you to Johnson. He was the only person who tried to understand the issue correctly and help me. But he was busy and not always available. Transcy should hire more advanced customer support like him. He did not hurt my ...

小鳥雑貨専門のお店 スウィート・バーディー・ブティック
Japan
10 måneder bruker appen