Transcy: AI Language Translate

Transcy: AI Language Translate

Omtaler (5 965)

Samlet vurdering
4,8
Antall per vurderingsnivå
  • 92 % av vurderingene er 5 stjerner
  • 4 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 0 % av vurderingene er 2 stjerner
  • 2 % av vurderingene er 1 stjerner
28. september 2024

Disappointing Experience with Transcy AI :

I had a really frustrating experience with Transcy AI. The app was difficult to use and plagued with multiple bugs. I initially chose a plan to test it out, but due to all the issues, I ended up uninstalling it. After a month, I decided to give it another try and pick the plan that suited my needs, only to be told that I couldn’t have a free trial ...

Goatkits Store
Storbritannia
13 dager bruker appen
OneCommerce.io svarte 30. september 2024

Hi there,

This is John and we personally apologize for any inconvenience causing to your experience

- For unexpected support from the agent, we will have a proper training to ...

Redigert 16. september 2024

Use caution when using this app. Actually, no one should be using this app as it is SEO killer. The app does not comply with Google's SEO guidelines, which leads to google not indexing translated pages due to 302 Redirect.

The team know the issue but apparently their response to the issue is that their app "focuses on the storefront". This is Bull*.

If you want your store to be discoverable from ...

Venus Verity
Kypros
3 måneder bruker appen
OneCommerce.io svarte 15. september 2024

Hi Aris,

This is Raymond from technical team leader of Transcy and on the behalf of my team, I personally apologize for any inconvenience causing to your experience

1. ...

8. august 2024

Literally useless, customer service give no help and all youtube content on how to set up is out of date

NÓRA
De forente arabiske emirater
11 måneder bruker appen
OneCommerce.io svarte 11. august 2024

Hi Gulnoza,

This is Brown and we're deeply for any inconvenience causing to your experience

- For unexpected support from the agent, we will recheck their work carefully and ...

Redigert 13. november 2022

I expect much more from an app that costs us 480 USD/year! It's awesome that Transcy can translate 3rd party apps, but the problem is that only machine translation is available for 3rd party apps. Unfortunately the machine translations are sometimes quite poor, which makes us look unprofessional to our customers, something that also affect their trust for us negatively. The app is quite buggy as ...

Audeor
Sverige
Over 3 år bruker appen
OneCommerce.io svarte 14. februar 2022

Hi Mårten,

Here's Henry from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience caused to your store.

...

1. februar 2024

The "attention required" flag is for apps that need technical attention. Transcy uses this alert to push sales, which is really shady and inappropriate.

Sleep First
USA
Over 2 år bruker appen
OneCommerce.io svarte 4. februar 2024

Hi there,

This is Brian and we're truly sorry for this inconvenience causing to your experience

In relation to your concern about the app notification, actually in order to ...

Redigert 2. januar 2025

They would not refund charges, holding on to funds until we simply gave up. Scandalous customer service.

The app itself is great but no go for me, as we could not sort this out.

SEEDFUL Store
Storbritannia
Over 2 år bruker appen
OneCommerce.io svarte 25. mars 2022

Hi there,

This is Brian from Transcy and we're deeply sorry for this inconvenience causing to your experience

- First of all, we have noted this information bringing to the ...

18. november 2023

I must urgently warn everyone against this app – it's a complete disaster. The experience is frustrating, especially when switching to the German language interface, as it forces you to manually reset settings for other languages. Despite shelling out 598 annually for their premium version, the app's deficiencies are painfully evident.

The customer support is downright atrocious. I implore you ...

TESmart.DE
Tyskland
Over 2 år bruker appen
OneCommerce.io svarte 20. november 2023

Hi Alexander,

This is John and we would like to apologize for any inconvenience causing to your experience

We have not received any contact from you since October 25th, 2023. ...

1. september 2024

STAY AWAY. Pick an Actual Translator App that actually works!

Completely broke my websites structure, and EFFECTIVELY DESTROYED MY STORE. I made a yearly subscription, and this shitty app with lazy dev just completed WRACKED my store.

The app is totally, NOT useable. Every 1 Star Review You Read Here Is TRUE. I Met the EXACT SAME ISSUE PEOPLE REPORT 1 YEAR AGO, AND THEY NEVER FIX IT. This speaks ...

Gront-Te.Se
Hongkong SAR Kina
7 dager bruker appen
OneCommerce.io svarte 4. september 2024

Hi Jennie,

This is Emma from Transcy

1. Regarding to your main concern as broken website structure and SEO performance because you mentioned that our app translated URL ...

3. juni 2021

The app is very slow and lag all the time, really frustrating. Also, hundreds of random words from my themes are taken into consideration, even though they are not present on my website. It becomes impossible to find a word to translate in particular. And the team is not helpful with that.

Altterre
Canada
Nesten 2 år bruker appen
OneCommerce.io svarte 4. juni 2021

Hi 朱大掰,

I'm Peter from Transcy - Translate Language and Convert Currency Customer Support Team and we're deeply sorry for this inconvenience caused.

Regarding to your concern ...

Redigert 9. august 2023

I must express my extreme disappointment with my experience using this app. While the customer service team was prompt in their responses, it became evident that they lacked a clear understanding of the issues at hand. I invested a significant amount of time attempting to resolve the problems, only to find that fixing one issue led to the distortion of another aspect. Despite my efforts to ...

Organic Blank
Spania
Nesten 2 år bruker appen
OneCommerce.io svarte 24. oktober 2022

Hi Alejandro,

Here's Iris from Transcy and we personally apologize for this inconvenience causing to your experience

1. For unexpected support from our agents, we will ...