Transcy: AI Language Translate
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Omtaler (2 482)
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Etter vurdering
Raymond provided clear & prompt support, for helping with our install. It's reassuring to know there is great support when required.
Talking with Raymon was a good experience.
He offered very good support.
Great customer service and easy to use!
The app is very buggy, many times pages inside the app doesn't even load.
Hi,
I’m Brian. We sincerely apologize for the bugs and loading issues you’ve experienced. I understand how frustrating this must be, especially when it impacts your store’s operations.
I noticed you haven’t reached out to our support team yet. We’d truly love the chance to assist you directly. Could you please try reinstalling the app?
I also see you’re still in your trial period. If needed, I’m happy to extend it after we fix the issue so you can fully experience Transcy without any pressure. We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support.
Looking forward to resolving this for you.
Best Regards
Brian
Transcy by FireGroup Technology
customer service very good and in time replies .
Anna deserves a 5 start review .
The plugin added a span layer to my price. Even after uninstalling it and clearing all Transcy-related files, the problem persisted.Currently, I can only use JavaScript code to remove Transcy-related tags in real time during rendering to ensure my page displays correctly.
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The problem has been resolved: The issue stemmed from my template's use of `.textContent` for price output. When Transcy inserted prices with `span class="transcy-money"`, `.textContent` escaped the internal HTML as plain text, causing the front-end to display as `span class="transcy-money".../span`.
After changing the template to use `.innerHTML`, the embedded spans rendered correctly, completely resolving the problem.
Note: When Transcy is running normally, it may automatically handle this HTML, ensuring correct price display; however, after uninstalling the plugin, a large amount of residual information can cause display errors, which is undesirable. For similar situations, the above solution can be used as a reference.
P.S. My prices still contain `span class="transcy-money"`, which I believe is unsolvable; I can only prevent it from interfering with my normal functionality.
Hi sir,
This is Brian, and we sincerely apologize for the inconvenience caused to your experience
We noticed that you haven’t reached out to us directly about this issue yet. To clarify, once our app is uninstalled, all Transcy-related code is automatically removed from your store. However, in some rare cases, theme customizations or cached files might cause certain tags to remain.
To assist you further, we’ve just sent a new collaborator request so we can check everything carefully on your store. Please accept the request and let me know once it’s done, and our technical team will promptly investigate and help you clean up any remaining code.
We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support
Best Regards
Brian
Transcy by FireGroup Technology
good, thanks to Raymond
Rapide et efficace
New plans pop up every day, and I don't want to subscribe anymore, so I uninstalled the app. But it's still charging me every month. What should I do to get rid of this app?
Hi there,
This is Saha. Thank you for reaching out — I completely understand how frustrating it must feel to see charges continue after you’ve decided not to use the app anymore.
I’d like to clarify what happened to help put your mind at ease. During this period, as per the terms of your selected Growth plan, your subscription remained active, and the corresponding monthly charges were applied. That’s why you noticed charges up until your latest billing cycle, which ran from November 27, 2025 to December 27, 2025.
That said, I want to reassure you that since you uninstalled the app on December 23, 2025, your subscription has now been effectively cancelled. You will not be charged again for the Transcy app going forward.
If you still notice any unexpected charges or would like us to double-check your account status. I have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support.
Best Regards
Saha
Transcy by FireGroup Technology
This is terrible, the original language was lost after the update.
Hi sir,
This is Brian, and we apologize for the trouble you've been experiencing.
Regarding your issue, there's a misunderstanding: our app was not authorized to edit anything in your original language. We support the target languages. Based on your case, we're wondering whether, after the update, choosing a new pricing plan would cause your current number of languages to reach the limit, resulting in the target languages being unpublished in the app. If that's the case, please go to the language settings to publish them again
We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support.
Best Regards
Brian
Transcy by FireGroup Technology
