Transcy: AI Language Translate

Transcy: AI Language Translate

Omtaler (5 965)

Samlet vurdering
4,8
Antall per vurderingsnivå
  • 92 % av vurderingene er 5 stjerner
  • 4 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 0 % av vurderingene er 2 stjerner
  • 2 % av vurderingene er 1 stjerner
Redigert 8. februar 2023

Worst app I've ever used. It was a good app when I first downloaded 2 years ago. They changed their new UI and it hadn't worked properly until I contacted them.

They especially messed up my international SEO which took me years to get there. Product pages' meta descriptions are completely from different products, same for h1 and h2 either. I gave them a chance to help me but they tell me that I ...

AGOZTECH
USA
Nesten 2 år bruker appen
OneCommerce.io svarte 6. februar 2023

Hi OZKAN,

I'm Peter from Transcy and we're deeply sorry for your unexpected experience with us

Regarding to your main concerns as following:

1. We have realized that changing ...

11. januar 2024

Unfortunately, words are also automatically translated incorrectly, even though you have entered manual translations correctly directly in the Transcy app. On the shop website, you can see the correct translation for half a second, but then many words are overwritten by a kind of "auto-translation". "Digital Signage Player" (correct) becomes "4K SignageBox II" (incorrect).

Transcy support refers ...

viewneo Shop
Tyskland
Nesten 2 år bruker appen
OneCommerce.io svarte 14. januar 2024

Hi Manfred,

This is Carter and we're truly sorry for this inconvenience causing to your experience

In relation to your issues as following:

1. For the first issue that your ...

13. juni 2024

We have been using the app for almost 1 year now. there were a lot of issues, I can say every 2 weeks there is a new issue, and you need to keep your eyes open all the time to check everything,
All the previous issues we can accept, but the recent issue made the app completely useless and affected our customer experience very badly.
The issue is when you go to the 2nd language suddenly the ...

H&B Exclusive
Nederland
12 måneder bruker appen
OneCommerce.io svarte 16. juni 2024

Hi Hamoodah,

This is from Emma from Transcy

Regarding to your concern, we understand the frustration this situation has caused, and we sincerely apologize for the delay in ...

Redigert 5. februar 2024

I believed them but the package I had blew up by itself, it wasn't me who canceled it and I didn't realize it, because everything seemed to be working. I contacted them a few times and your agents did not tell me that the problems were related to the basic plan. And as luck would have it, the package I had was increased. I don't like the dishonest process, you no longer deserve the 5 stars I gave.

Kaylabé Produits cosmétiques naturels
Canada
Over 1 år bruker appen
OneCommerce.io svarte 20. desember 2023

Hi Aissata ,

This is Peter from Transcy and we sincerely apologize for any inconvenience causing to your experience

- In relation to your main concern that your plan was ...

11. juni 2023

This is a really honest review from this AWFUL APP. I wish I read the reviews before I BOUGHT THEIR SERVICE. THE WORST PART IS THAT THE 5 STARTS REVIEWS ARE FAKE, AS THEY ASK AND PRESSURE PEOPLE TO WRITE THEIR REVIEWS RIGHT AWAY AFTER PURCHASING.

THEY ALSO HIRE PEOPLE TO LEAVE GOOD REVIEWS:

They are unprofessional their translation is the worst. It changes and sync and does whatever it wants and ...

KHAMAREH™
Spania
Over 1 år bruker appen
OneCommerce.io svarte 12. juni 2023

Hi Bento,

This is Patrick and we would like to apologize for any inconvenience causing to your experience

In relation to your concerns as following:

1. For the good as well ...

5. mars 2023

This translation app is such a nightmare. It doesn't translate all website sections properly and the support is an utter joke. Also, theyve just raised their prices by 50%. I wouldn't recommend!

Nutriop Longevity
Sveits
Over 1 år bruker appen
OneCommerce.io svarte 6. mars 2023

Hi there,

This is Saha and we personally apologize for any inconvenience causing to your experience

1. Through this unexpected situation, we will recheck the agent and have a ...

13. oktober 2021

The app works quite well so far. The reason for the very bad rating, however, is that the Transcy team accessed our shop and changed our root domain on their own. This caused a lot of damage in both an SEO and sales context and in the following discussions there was no sign of goodwill. The support team also referred me to a member of staff who then sent me some tutorials that had absolutely ...

Chiemseegarn
Tyskland
Over 1 år bruker appen
OneCommerce.io svarte 14. oktober 2021

Hi Sebastian,

Here's Joyce from Transcy - Translate Language and Convert Currency Customer Support Team and we are deeply sorry for this inconvenience caused.

Based on your ...

Redigert 1. januar 2023

Original review: Strongly recommend this app. Automatic translations from English to German are very good over all. In the few cases where they are a bit off, it's easy to edit them manually. Also great customer support.

Edit January 2023: I downgraded my initial review from 5 stars to 1 star. The recent update of this app is absolutely horrible. It made the app terribly uncomfortable to use, ...

Natasha Riha Photography
Østerrike
Rundt 1 år bruker appen
OneCommerce.io svarte 17. november 2021

Hi there,

I'm Kaylin from Transcy and we sincerely apologize for your unexpected experience with our app

First of all, we truly understand how hard to get to know due to the ...

Redigert 4. oktober 2023

I am so unsatisfied with that app it's unbelievable! Bugs everywhere, not syncing and and and. I am not getting how 5000 people gave 5 stars when it should be 0.
I am already searching for an alternative because that app is horrible!
There is literally a bug everywhere! There is no AI behind it because the translations to German is worse than a 3 year old kid could do it.
I've contacted the ...

The Sharp Knife Club
Østerrike
Rundt 1 år bruker appen
OneCommerce.io svarte 6. oktober 2023

Hi Jan,

This is Adela from Transcy and we're truly sorry for any inconvenience causing to your experience

- In relation to AI translation, it's a known issue that we are ...

Redigert 28. april 2023

THIS IS THE WORST APP EVER!!!
The currency does not work on the cart page!!!! I contacted them and stated the issue very clearly and even sent the image to them. The support team is not reading my message at all and wasted 2 hours looking for something else. I kept sending them where the issue is, but AGAIN they ignored my message. After 5 hours later, they said it is the Shopify payment issue ...

ChinaHobbyLine
Hongkong SAR Kina
Rundt 1 år bruker appen
OneCommerce.io svarte 3. juni 2022

Hi there,

Here's Jolie and we are truly sorry for this inconvenience causing to your experience with our app

First of all, we fully take this responsibility because of ...