Transcy: AI Language Translate

Transcy: AI Language Translate

Omtaler (5 965)

Samlet vurdering
4,8
Antall per vurderingsnivå
  • 92 % av vurderingene er 5 stjerner
  • 4 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 0 % av vurderingene er 2 stjerner
  • 2 % av vurderingene er 1 stjerner
Redigert 24. juli 2022

Honestly? It is pretty chaotic. Yesterday I had one help person who completely messed up the languages on our second shop - though I had specified extremely clearly (twice!) what was needed. Today, someone has simply renamed our theme without letting us know, while they try to fix a bug. They don't seem to understand version control and the importance of informing the shop owner about something ...

Baba Store EU
Irland
4 dager bruker appen
OneCommerce.io svarte 27. juli 2022

Hi Karen,

I'm Emma and we sincerely apologize for your unexpected experience with us.

Regarding to your main concerns as following:

1. For unexpected support from our agent, ...

24. juli 2022

The support is fast to reply, but the app itself is not translating properly and accurately. Using the basic plan now and added 2 languages. One of them is Italian and the app translates the word Vest (piece of clothing) to News. I reported this to them and they said they can't change it for me, I would need to upgrade my plan and be able to edit the language. I also had issues with EN, banner ...

Kseya
Romania
4 dager bruker appen
OneCommerce.io svarte 27. juli 2022

Hi Anca,

I'm Christopher and we're deeply sorry for your unexpected experience with our app

Regarding to your main concerns as following:

1. For making it clear the ...

1. april 2022

no editing available on free plan or economy plan.........................................................................................................................

Fjer Home
Østerrike
Rundt 16 timer bruker appen
OneCommerce.io svarte 4. april 2022

Hi Benedikt,

This is Linda and we're deeply sorry for your unexpected experience with our app

In relation to your concerns as following:

1. For Free plan, all your contents ...

29. februar 2024

The price only show the subscription. It is misleading that they write "Unlimited advanced AI translations" as you have to pay a monthly add on to the subscription based on youe amount of products you want to get translated - this for sure is not transparent.

Hjemegn
Danmark
Rundt 1 time bruker appen
OneCommerce.io svarte 5. mars 2024

Hi Danny,

This is Brown and we personally apologize for this inconvenience causing to your experience

In relation to your issues as following:

1. For the misleading ...