Transcy: AI Language Translate

Transcy: AI Language Translate

Omtaler (5 923)

Samlet vurdering
4,8
Antall per vurderingsnivå
  • 92 % av vurderingene er 5 stjerner
  • 5 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 0 % av vurderingene er 2 stjerner
  • 2 % av vurderingene er 1 stjerner
17. august 2020

It works. But the interface is not that intuitive, and you can easily overwrite your first free 100,000 words and then have to spend more to re-translate your store.

Orucase
USA
6 dager bruker appen
OneCommerce.io svarte 18. august 2020

Hi Colonel,

I'm Johnson from FireApps Customer Support Team, and I'm very sorry for the inconvenience has caused to you.

Glad to inform that with the latest update, our app is now offering unlimited words to translate along with lots of useful functions. Hope you consider to reinstall our app and let us have a chance to support you with the highest priority

If you have any questions or need further help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Johnson
Transcy - Translate Language and Convert Currency

Redigert 24. juli 2022

Honestly? It is pretty chaotic. Yesterday I had one help person who completely messed up the languages on our second shop - though I had specified extremely clearly (twice!) what was needed. Today, someone has simply renamed our theme without letting us know, while they try to fix a bug. They don't seem to understand version control and the importance of informing the shop owner about something as basic as renaming a theme. They also have a habit, when something has clearly gone wrong, of saying that it was someone else at Transcy, not them. So i guess they don't brief each other on a job, or do a clear hand-over if someone else comes in on a new shift halfway through a job? On one help request, it seems you can easily end up with three different people and there is a lot of starting from scratch to explain the issue each time. Finally, they push and push endlessly to ask for a review. I was even asked, "Why don't you have time to write a review for us?" It's not very professional. As I say, the overall impression is that it's pretty chaotic on the help side.

Baba Store EU
Irland
4 dager bruker appen
OneCommerce.io svarte 27. juli 2022

Hi Karen,

I'm Emma and we sincerely apologize for your unexpected experience with us.

Regarding to your main concerns as following:

1. For unexpected support from our agent, we personally talked directly to them in order to avoid it in the future. Also please believe us that single conversation does not reflect the whole support and product quality we have built for years, and we highly appreciate your understanding on this situation.

2. For your main issue relating to switcher, it's now showing properly, please kindly check it again. we have seen that one of our colleagues is following your case, he gave you clear explanation as well as solution for your case, please kindly check your email and let him know if you need further support

Regards,
Emma
Transcy - Translate Language and Convert Currency

24. juli 2022

The support is fast to reply, but the app itself is not translating properly and accurately. Using the basic plan now and added 2 languages. One of them is Italian and the app translates the word Vest (piece of clothing) to News. I reported this to them and they said they can't change it for me, I would need to upgrade my plan and be able to edit the language. I also had issues with EN, banner text blocks would simply not translate. Not very happy about this app, I uninstalled it from my store.

Kseya
Romania
4 dager bruker appen
OneCommerce.io svarte 27. juli 2022

Hi Anca,

I'm Christopher and we're deeply sorry for your unexpected experience with our app

Regarding to your main concerns as following:

1. For making it clear the difference of between basic and advance language. For basic and advance language, your store will be automatically translated by AI Translation system, but for advance language you can edit the translation, for basic because of its limit you cannot edit its translation. It's a known issue that we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes

2. We have seen that one of our colleagues is following your case, he gave you clear explanation as well as solution for your case, please kindly check your email and let him know if you need further support

Looking forward to hearing from you as soon as possible

Regards,
Christopher
Transcy - Translate Language and Convert Currency

10. februar 2022

Hello, I find the app cumbersome. I deleted the app from my Shopify dashboard but the "box" is still popping up on my homepage. Would you please let me know how do I delete the app completely? Thank you.

Organics2Botanics
New Zealand
2 dager bruker appen
OneCommerce.io svarte 10. februar 2022

Hi there,

I'm Emily from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience.

For your issue, I have seen that my colleague has sent you a follow-up email to explain more your case as well as some detailed guidance to resolve your case, please kindly check it for further help.

Looking forward to hearing from you soonest.

Regards,
Emily
Transcy - Translate Language and Convert Currency

1. april 2022

no editing available on free plan or economy plan.........................................................................................................................

Fjer Home
Østerrike
Rundt 16 timer bruker appen
OneCommerce.io svarte 4. april 2022

Hi Benedikt,

This is Linda and we're deeply sorry for your unexpected experience with our app

In relation to your concerns as following:

1. For Free plan, all your contents will be translated by automatic translation, the translation from automatic translation cannot be edited

2. Economy plan, all your contents will be translated by automatic translation, but with advance language from this plan you can totally edit your translation. Hope this will clarify your concerns

I have seen that one of my colleague is reaching out you but unsuccessful, please check your email. Looking forward to hearing from you soonest

Regards,
Linda
Transcy - Translate Language and Convert Currency