
Transcy: AI Language Translate
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One of the good apps, but not for Arabic ,I faced some problems in arabic translation like duplicating the words and prices , the support team were so great and helped me alot to solve some of the problems i had but eventually i deleted the app to get rid of the problems that can not be solved.
Hi Layobaz,
Here's Oriana from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that ...
The app seems quite good and partly functional. However, I'm wasting a lot of time with the customer service, which is very slow. I don't know if I've done something wrong, but I respond instantly to their messages, yet I have to wait 8-9-11 minutes and more. I've been in contact with customer service for over 56 minutes now, and they probably lack sleep, taking micro-naps between each response. ...
Hi there,
My name's Carrick from Transcy and we personally apologize for this inconvenience with our agent
However please believe me that single conversation does not reflect ...
Updated review: After the documentation of the issues during setup and soon after. Grace has really gone above and beyond to help us with our translation. We had to get a developer to implement the checkout but Grace was able to help us in other regards, it hasn't been a smooth road by any means but Grace is a huge asset to her company. One of the most frustrating experiences with any app support ...
Hi Lucy,
This is Jocelyn from Transcy - Translate Language and Convert Currency Customer Support Team and we're deeply sorry for any inconvenience causing to your store.
For ...
I am not very satisfied with the App, because it can only translate 1000 products, in our shop there are more than 13000. It means that the remaining products are not translated for the seo and other functions.
On the other hand, the assistance is excellent.
Kind and competent staff.
Hi Carlo,
I'm Bellamy from Transcy and thanks for your feedback
In relation to your concern, we're aware that this limitation might affect your business demand so we're ...
At first when I started with this app it was really good (for a French translation), few words needed to be corrected but that was okay. Whenever I needed to correct a wrong translation, some bugs in the code appear and I had tags in the middle of my titles or texts. The team was amazing correcting them every time. The only downside I have is that the same bug appeared on my home page (same wrong ...
Hi there,
This is Jocelyn. Thank you so much for feedback.
Regarding to your issue, I have seen that one of my colleagues has sent you follow-up emails, please let them know ...
Au début je trouvais l'appli top, malheureusement elle change la devise de votre site (elle a mit la mienne en euro) alors que je ne travaille pas en euro. Le point positif est que le service client est assez réactif
Hi Camille,
This is Kieran. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.
Last but not least, we ...
Not the best app out there but customer service is always here to help so that is a big plus. It just takes time to set up and is too expensive for the services it provides (automatic translations are not good so you most likely will have to translate a lot of the website yourself or using a translator)
Hi Andrea,
Here's Oriana from Transcy and thanks so much for your feedback
We're constantly improving AI translation to be better. Also we're glad to inform the new function ...
越境ECを始めるためにこのアプリをダウンロードしました。とても素晴らしいサポートがあり、助かっています。まだまだ理解ができない部分が多くありますので、サポートを受けながら始めてみたいと思います。すこし、評価の記入を促すのが早いかと思います。
Hi there,
I'm Scott. Thanks for your feedback about our app.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your ...
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Hi David,
Here's Vincent from Transcy - Translate Language and Convert Currency Support Team. We sincerely apologize for this inconvenience causing to your store.
We have ...
Still testing the app hopefully it works well I have to give a review to test it because it won't show the dashbord
Hi there,
This is Alex from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your review.
We've seen that you left us with 3 ...