Transcy: AI Language Translate

Transcy: AI Language Translate

Omtaler (5 965)

Samlet vurdering
4,8
Antall per vurderingsnivå
  • 92 % av vurderingene er 5 stjerner
  • 4 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 0 % av vurderingene er 2 stjerner
  • 2 % av vurderingene er 1 stjerner
20. juni 2024

I encountered Giselle, a very poor customer service representative. Not only was she slow, but she also kept me waiting for a long time. She said she would transfer me and then there was no response or action.

VegaPuff JP
Hongkong SAR Kina
6 måneder bruker appen
OneCommerce.io svarte 21. juni 2024

Hi there,

This is Brian and we apologize for any inconvenience causing to your experience

- Through this unexpected situation, we will recheck the agent and have a proper ...

15. april 2022

Ik ben erg ontevreden over de support over deze app. Jennifer wil totaal niet met je meedenken en verwijst je van kastje naar de muur. Elke keer wordt je verwezen naar de Theme support maar blijkt de fout wel bij hun te zitten. Erg vervelend ik hoop dat ze in de toekomst dit gaan veranderen anders ga ik naar een andere app kijken.

More Natural
Nederland
12 måneder bruker appen
OneCommerce.io svarte 18. april 2022

Hi Vincent,

This is Xavia and please accept my deepest apology for this inconvenience.

For unexpected support from my agent, I personally talked directly to them in order to ...

7. juli 2023

Non funziona, ti vogliono far acquisire altre cose: Usate un'altra applicazione non funziona questa

NEIBAC
Italia
11 måneder bruker appen
OneCommerce.io svarte 11. juli 2023

Hi Matteo,

This is John and we would like to apologize for any inconvenience causing to your experience

In relation to your issue, we did not catch up your point yet, please ...

Redigert 31. oktober 2024

I dont understand the good reviews, this app is a nightmare, I've never seen so many bugs before. I dont even understand what their devs are doing, I just canceled my subscription and I am taking another app.

Harmonize
Frankrike
11 måneder bruker appen
OneCommerce.io svarte 6. februar 2024

Hi there,

This is Ben and we're deeply sorry for any inconvenience causing to your experience

During using the app, we have seen there're some different kinds of issues and ...

15. mai 2023

Absolute worst app we ever tried in 4 years.
We tried to have this app working for soon 6 months and here are a list of things you should know before downloading it:
- You will have to update EVERY single place manually on the website in ALL your languages. No matter if you update a landing page picture or just a single word you will MANUALLY have to sync ALL your languages.
- Editing is a PAIN - ...

BabyMocs
Sverige
10 måneder bruker appen
OneCommerce.io svarte 16. mai 2023

Hi Frida,

This is Vivian and we're deeply sorry for this unexpected situation causing to your experience

In relation to your concerns as following:

1. To update and translate ...

Redigert 13. oktober 2022

Third party apps are not changeable! Im very disappointed for such an expensive app. It is ok to make the basic translation but when I'm at the Premium Plan and I pay 40 $ per month I expect at least to help me with basic things. At the premium plan they say that I would be able to change images too but this is only for the Shopify admin.

Tezapsidis Jewellery
Hellas
8 måneder bruker appen
OneCommerce.io svarte 18. mai 2022

Hi PETROS,

I'm Marry from Transcy and we're deeply sorry for any inconvenience causing to your experience

Based on your issue as replace image on third party page builder, ...

21. november 2023

A very bad app, all full of bugs. It was greatly affected during Black Friday and suffered heavy losses.

AMZ Deco
Hongkong SAR Kina
8 måneder bruker appen
OneCommerce.io svarte 23. november 2023

Hi Junjie,

This is Edna and we're truly sorry for this inconvenience causing to your experience

In relation to your issues, we have seen that our agents tried to check and ...

30. mars 2024

i was charged and i no longer have this app!!! :(

Phili-USA Public Library
Filippinene
7 måneder bruker appen
OneCommerce.io svarte 2. april 2024

Hi Meng,

This is from Emma and we sincerely apologize for any inconvenience causing to your experience

Regarding to your concern, please let me make it clear you got the app ...

Redigert 17. mai 2024

After several months I need to adjust my review : Stay away as far as you can!

- we have implemented the hreflang with them, which was not implemented correctly and has caused a SEO crash. On main keywords we dropped from Top1-5 to below 100. They ask us to deal with Shopify for it, declining any responsibility
- they change features without telling you. Search function was already far from ...

Les Tricots Marcel
Frankrike
7 måneder bruker appen
OneCommerce.io svarte 23. februar 2024

Hi Etablissements,

This is Hana and we personally apologize for those inconvenience causing to your experience

In relation to your issues as following:

- For hreflang as well ...

24. april 2023

The worst translation app. IT COULDNT EVEN AUTO TRANSLATE ONE LANGUAGE. WHAT DISSAPOINTING APP. IVE HAD BETTER LUCK WITH THE FREE SHOPIFY TRANSLATION APP. NOT WORTH 69 DOLLARS

Spiritually Awakened
USA
6 måneder bruker appen
OneCommerce.io svarte 25. april 2023

Hi Cameron,

This is Emma and we sincerely apologize for this inconvenience causing to your experience

Based on your feedback, you mentioned that "IT COULDNT EVEN AUTO ...