Transcy: AI Language Translate

Hi Олексій,

This is Saha from Transcy and thanks for your valuable feedback

In relation to your concern as following:

1. At the moment, we have fully synced what default content from theme allows us to sync into our app

2. I am not clearly sure which step you could not do to insert the image on product description, because the app is showing the given tool listing some actions to customize contents, just click on the tool and you will see the action "insert image"

3. For the tag showing on your contents, just please let us know and we will remove it completely

4. For the translation of Email Notification, because of plan limit, it's available from Growth plan and above

5. "Different photos for different versions of the site work very strangely", maybe its translation conflicts with original content, so we need to recheck your manual translation to find the root case and have the relevant solution

One of our colleagues is reaching out you but we have still not seen your response yet. Please kindly check your email and let her know if you need further support

Regards,
Saha
Transcy by OneCommerce

Hi Yunus,

This is Andrew and we're deeply sorry for your unexpected experience with our app

Regarding to your concern, we're offering 4 plans including Free plan as well. For Free plan, we offer this plan for stores that created within 60 days in the hopes of helping them in the early stages, in case you have not seen it from your side, please let us know for further check.

I have seen that my colleague is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.

Regards,
Andrew
Transcy - Translate Language and Convert Currency

Hi Roman,

Here's Diego from Transcy - Translate Language and Convert Currency Customer Support Team and we're so sorry for this inconvenience that might have

With your feedback about our limitation with +1000 products, I've already forwarded to my Dev team and noted down to our update list. We're aware of this limitation would might affect not only to your business but also other customers. Because of some technical limit and server, we've been trying to improve this downside and definitely will consider and change this limitation better in the near improvement. So please stay tuned. Will keep you updated once got any news.

For translating checkout page and editing translation, you have to just add language as advance language. You added language as basic that's the reason it was not translating checkout page and you were unable to edit translation. As I have seen that my colleague has sent you follow-up email please let them know if you need further support.

Best Regards,
Diego

Hi Sahathanee,

Here's William from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your comments, we're really happy to know that you love our support.

As we have checked your case and clearly know what you are meeting trouble with manage translation. We have noted your point for concern team to improve it for future update.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
William
Transcy - Translate Language and Convert Currency

Hi there,

My name's Carrick from Transcy. We appreciate your feedback and comment about your experience when using Transcy and loving our support.

In relation to your issues as following:

1. For the font issue of your target language as Vietnamese, our app does not change your font when switching to target language, we just translate text and still keep the same font as your default language. For the customization of font for target language, unfortunately it is not possible to do that at the moment. However, I still note your point and our Dev team will take it into consideration in the future release, so I highly appreciate your empathy on this situation

2, "how can I setup Vietnamese first without the user to click on the dropdown to change the language?" => it's auto switch language function, it will be available from Growth plan and above

We have seen that one of our colleagues is following your case, he gave you a clear explanation, please kindly check and let him know if you need further support.

Regards,
Carrick
Transcy by OneCommerce

Hi Franco,

I'm Jolie. Thanks for taking the time to share your feedback with Transcy

However it sounds like you did not have a good time with us. For the translation quality, we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes.

Due to the limitation of AI system, we provide Edit translation feature in case customer can modify target translation if any mistakes made by AI. Note that Paid plan will be required to edit translation.

As I have seen that one of my colleague has send you follow-up emails, please kindly check it and let them know if you need further support.

Best Regards
Jolie
Transcy - Translate Language and Convert Currency

Hi Miguel,

This is Brian from Transcy and we personally apologize for any inconvenience causing to your experience

- As per check, seem that you have not contacted us via live-chat or email yet so may I know if you had this issue while setting up the app via Quick set-up or directly in our Localization setting?

- Hopefully you can consider reinstalling the app and give us a chance to help you out of this issue.

- One of our colleagues is reaching out you but unsuccessful, she gave you clear explanation on your case, please kindly check your email and let her know if you need further support

Regards,
Brian
Transcy by OneCommerce

Hi there,

I'm Lucy from Transcy - Translate Language and Convert Currency Customer Support Team. We thank for your feedback and also sincerely apologize for this inconvenience caused.

Regarding to your concern, for making it clear that on boarding process, our app will let users choose sections or pages they want to translate, so I am wondering you accidentally selected all pages to translate.

As I have checked, you uninstalled our app already, could you please reinstall our app and let us have a chance to support you with the highest priority? You are having an active chat with my colleague, please let them know if you need further support.

Looking forward to hearing from you soon.

Best Regards
Lucy
Transcy - Translate Language and Convert Currency

Hi there,

Here's Jena. Thank you so much for your review.

We completely understand that costs are a big part of every merchant's decision of which apps to use, but we are confident that our app will provide a great return on investment.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy - Translate Language and Convert Currency

Hi Baka,

Here's Keelin from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In relation to your concern "The only downside is it overlaps everything on the site when scrolling", because you uninstalled our app, so we cannot check it further. Could you please consider to reinstall our app? so we're willing to help you. My colleague has sent you a follow-up email, please let them know if you need further support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Keelin
Transcy - Translate Language and Convert Currency