Omtaler (5 694)

Samlet vurdering
4,8
Antall per vurderingsnivå
  • 92 % av vurderingene er 5 stjerner
  • 5 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 0 % av vurderingene er 2 stjerner
  • 2 % av vurderingene er 1 stjerner
13. august 2021

I had some trouble setting up the translation, but the staff really helped me with it. Everything looks good so far.

Meyoco
Indonesia
Rundt 7 timer bruker appen
OneCommerce.io svarte 16. august 2021

Hi Meyoco,

I'm Michael from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Michael
Transcy - Translate Language and Convert Currency

14. juni 2021

en el dia de hoy probamos la aplicacion, funciona bien, nos edita los textos del home, si bien el precio nos gustaria que sea mas economico, mas para usuarios de latinoamerica, el servicio es bueno y las funcionabilidades son correctas.

EU.vacavaliente
Spania
Rundt 7 timer bruker appen
OneCommerce.io svarte 15. juni 2021

Hi Mike,

This is Vera from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Vera
Transcy - Translate Language and Convert Currency

27. juni 2022

Today I have installed the app and translated two languages in a really short time. I'm so happy with the app. Needed help and Flora at customer service has helped me immediately. Thanks again Flora :-)

Önskeboxen
Sverige
Rundt 7 timer bruker appen
OneCommerce.io svarte 4. juli 2022

Hi Patricia,

My name's Selina. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Selina
Transcy - Translate Language and Convert Currency

3. juni 2023

Support war gut bis sehr gut, Qualität der KI Übersetzung allerdings mangelhaft. In unserem Fall ist viel nachzubearbeiten, sonst steht im Englischen schon nonsense da. Da wir nur englisch können, verzichten wir lieber auf weitere Sprachen die uns das System anbietet.

Ca. 5-10% der übersetzten Wörter und Begriffe sind falsch übersetzt. Da muss die KI noch ein paar Stunden (Wochen, Jahre?) auf die Schulbank, so geht's leider noch nicht.

Natural-Art-Minerals.de
Tyskland
9 dager bruker appen
OneCommerce.io svarte 6. juni 2023

Hi there,

I'm Stephen and we sincerely apologize for this inconvenience

- For AI translation, it's a known issue that we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes

- We have seen that one of our colleagues is following your case, please kindly check your email and let him know if you need further support

Looking forward to hearing from you as soon as possible

Regards,
Stephen
Transcy by OneCommerce

24. februar 2022

DO KNOW YET JUST STARTED RIGHT NOW WITH THE APP BUT WILL LET YOU GUYS KNOW IF IT'S A GOOD APP TO USE FOR YOUR BUSINESS.

RedzCreations
USA
7 dager bruker appen
OneCommerce.io svarte 25. februar 2022

Hi Keith,

This is Stephen. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Stephen
Transcy - Translate Language and Convert Currency

30. november 2022

Support helped me to configure my client's store and customize some settings. They gave the necessary time for the good customer experience of the store. Excellente support

Poké-Swiss
Sveits
Rundt 7 timer bruker appen
OneCommerce.io svarte 1. desember 2022

Hi Marco,

I'm Gemma from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Gemma
Transcy by OneCommerce

Redigert 6. mai 2021

It works OK, however it is slow. The customer care department helps a lot and responds really quick.

Creationery Supplies
Nederland
9 dager bruker appen
OneCommerce.io svarte 7. mai 2021

Hi Wendy,

I'm Anna from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

In relation to your concern, as you said that it's slow, you mean once you switch to target language, the switcher button is loading slowly, do not you? If yes, as usual, after your page fully renders, the switcher button will shown around 3 seconds. We have realized this and it will be improved in the next version.

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Anna
Transcy - Translate Language and Convert Currency

28. mai 2021

Great app and great and fast support. inapp speed could be improved it is pretty slow when translating.

Byacre testshop
Danmark
7 dager bruker appen
OneCommerce.io svarte 1. juni 2021

Hi Jens,

Here's Darius from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review.

Regarding to your concern as pretty slow when translating, in the general, the translation speed is depended on some elements such as how many pages as well as languages you are translating, the more pages you translate, the slow speed of translating your pages should be

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Darius
Transcy - Translate Language and Convert Currency

20. juli 2022

The App Transcy worked very well in combination with shopify. Support is very quick and solved every question. Thanks

Athleez
Tyskland
Rundt 7 timer bruker appen
30. oktober 2022

Support Team is very reactive and kind. The app is very good and i will take the third plan if my store grow up !

CosyGift™
Sveits
Rundt 7 timer bruker appen
OneCommerce.io svarte 31. oktober 2022

Hi Alec,

Here's Justin from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Justin
Transcy by OneCommerce