Transcy: AI Language Translate , 5 670 recenzji
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Amazing app and support, thank you Joyce for your help.
Hi there,
Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oriana
Transcy by OneCommerce
Had a very negative experience with Trancy lately. I paid a yearly fee at the beginning of 2024, but then one day all my translation are lost (meanwhile I was spending ads spending to attract people to the page only found out that the pages are not in their languages, so lost lot of money on ad spending and sales), afterwards I contacted Transcy and they said I was on FREE plan?! I double checked and they recognized that it´s their fault, I told them that as compensation they should either let me use the app for free or offer me a better plan with the current pricing, both got rejected and offered me a 10 used month refund (meanwhile I lost minimo 5K of sales?!). How can you trust an APP that is not stable and making this level of mistake and then with this bad customer support?!
Hi Meng,
This is Fiona from Transcy and we sincerely apologize for any inconvenience causing to your experience
- For the main problem regarding to downgrade to Free plan and you're unable to use the annual basic plan, this is a bug from the app and we already fixed it for a few hours since you reported this problem. Hope you sympathize for us and we will never let this issue happen again
- As an additional apology, we already processed to refund the annual basic plan, so I highly appreciate your empathy on this situation
- We have seen that one of our colleagues is following your case, she gave you clear explanation on your case, please kindly check your email and let her know if you need further support.
Regards,
Fiona
Transcy by OneCommerce
Thank you Polaris for your service, appreciate it !
Wass
CarxShop
Hi Wassim,
This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Patrick
Transcy by OneCommerce
Does as advertised
Hi there,
This is Louis from Transcy and we're sincerely sorry for any inconvenience causing to your experience
- In relation to your issue, refusing access in app because of new pricing plan was already informed via email and Transcy dashboard since March 2023 and this was valid starting on June 2023, so to manage app, you need to approve the new pricing plan. However, although you cannot access in app to manage, the app function will be working as it should be
- One of our colleagues is following your case, he gave you clear explanation on your case, please kindly check your email and let him know if you need further support
Regards,
Louis
Transcy by OneCommerce
The response was very fast and the problem was solved. Thank you for Clara's help.
Hi there,
I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Bellamy
Transcy by OneCommerce
Thank you for your outstanding support today! I am extremely satisfied with the level of assistance you provided. You took the time to address all of my concerns and ensured that everything was set up perfectly.
Once again, thank you for your help. I truly appreciate it!
Hi there,
This is Jocelyn from Transcy. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Jocelyn
Transcy by OneCommerce
Perfect support! Very quick response time and very polite and helpful!! Functions of this translation app are over the top. Glad I chose this app!
Hi Alexander,
I'm Mirabel from Transcy. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Mirabel
Transcy by OneCommerce
Unfortunately, words are also automatically translated incorrectly, even though you have entered manual translations correctly directly in the Transcy app. On the shop website, you can see the correct translation for half a second, but then many words are overwritten by a kind of "auto-translation". "Digital Signage Player" (correct) becomes "4K SignageBox II" (incorrect).
Transcy support refers to Shopify and Shopify support refers to Transcy.
Not really usable.
Hi Manfred,
This is Carter and we're truly sorry for this inconvenience causing to your experience
In relation to your issues as following:
1. For the first issue that your manual translation overridden by AI translation, I have seen it's fixed, please kindly check it again. If it still persists with other products, just please let us know to check further
2. For this currency issue, "Transcy support refers to Shopify and Shopify support refers to Transcy", we're so sorry if our explanation was not clear. To be specific and further investigation, although we already removed the Transcy currency code, the price was not showing properly, it's because we have realized you're using the 3rd party app "Tiered Discount by AnnCode" for your currency, so I am wondering if the issue is resulted from this app, please help me to contact them for further support
Also we have seen that one of our colleagues is reaching out you, please let him know if you need further support
Regards,
Carter
Transcy by OneCommerce
I wanted to express my gratitude for Giselle's amazing support. She swiftly resolved my HTML code issue with expertise and professionalism. Congrats to your team for excellent customer service!
Hi Daniel,
I'm Kaylin from Transcy. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Kaylin
Transcy by OneCommerce
extremely helpful, especially a guy with a name Cris, solved issue which I was trying to solve by myself for 4 hours
Hi Bohdan,
I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Bellamy
Transcy by OneCommerce