Transcy: AI Language Translate

Hi Farid,

This is Timothy from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Timothy
Transcy - Translate Language and Convert Currency

Hi Cleo,

I'm Sarah from Transcy and we're deeply sorry for your unexpected experience with us.

Regarding to your main concerns as following:

1. For unexpected support from our agent, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us

2. For your case, we're checking on your issue, unfortunately you uninstalled our app, please let us have a chance by reinstalling our app. We have seen that one of our colleagues is following your case, please kindly check your email and let him know if you need further support.

Regards,
Sarah
Transcy by OneCommerce

Hello Juliana,

I'm Kate from FireApps Customer Support Team, and I am very sorry for the inconvenience caused to you.

First of all, please be advised that Transcy uses Shopify payment system. The way this system works is when you had installed our app with a paid plan, uninstalled and then re-install again within the next 30-day, you need to approve the charge again, but it won't charge you again in real. Therefore, our agent already informed that you won't have to pay for the 2nd or 3rd time you approved the charge. Also you can check this statement with Shopify support team since they are in charge of issue billing.

Secondly, if you get double/triple charge on your Shopify billing, please keep in mind that this is unexpected situation. Please do not worry, and we will refund the second/third charge for you without any hesitance. Also please check this article for more details: https://help.fireapps.io/en/articles/4237111-with-a-paid-plan-will-i-be-charged-again-when-doing-uninstall-and-re-install-transcy-app

Next, you can translate any pages which are in your higher priority in case your available words are not enough for whole your store. Just simply choose which pages you want to translate, instead of translating all of them.

Furthermore, when you choose "Translate all", our app will start translating all pages, and it will stop when your available words are not enough. The translation progress cannot be undo, and as a result, we highly recommend you to check, and estimate your website content before choosing which pages or all to be translated. You can get more information in this article: https://help.fireapps.io/en/articles/4240462-what-are-the-meaning-of-translated-words-and-available-words

Last but not least, since we are having an active conversation, please feel free to reply back to me there.

Regards,
Kate

Hi Alexander,

This is Carrick and we sincerely apologize for this inconvenience causing to your experience

In relation to your issue, we have noted this point and will take it into consideration to improve in the right way. Once again, please accept our apology for this unexpected experience with our app

We have seen that one of our colleagues is reaching out you, but unsuccessful, please kindly check your email and let her know if you need further support.

Regards,
Carrick
Transcy by OneCommerce

Hi Maryam,

This is Patrick from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Patrick
Transcy - Translate Language and Convert Currency

Hi Franco,

I'm Jolie. Thanks for taking the time to share your feedback with Transcy

However it sounds like you did not have a good time with us. For the translation quality, we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes.

Due to the limitation of AI system, we provide Edit translation feature in case customer can modify target translation if any mistakes made by AI. Note that Paid plan will be required to edit translation.

As I have seen that one of my colleague has send you follow-up emails, please kindly check it and let them know if you need further support.

Best Regards
Jolie
Transcy - Translate Language and Convert Currency

Hi Sam,

I'm Stephen from Transcy and we sincerely apologize for your unexpected experience with us

Regarding to your main concerns as following:

1. Through this unexpected situation, we will recheck the relevant agent and have a proper training to avoid this in the future, so we highly appreciate your empathy

2. Because you uninstalled our app, so it's hard for us to check further, please consider to reinstall our app and let us have a chance to support you with the highest priority. Also, we have seen that one of our colleagues is following your case, he gave you a clear explanation, please kindly check your email and let him know if you need further support.

Regards,
Stephen
Transcy by OneCommerce

Hi Yahya,

Here's Garrick from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your review about our app.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Garrick
Transcy - Translate Language and Convert Currency

Hi Gin,

Here's Marcus from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your positive review.

As your current plan is in Free, so you can add 1 basic language and 1 currency. To add more target languages as well as currencies, you should consider to upgrade to higher plan. Besides, you can use more useful functions along with advance settings from language and currency.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Marcus
Transcy - Translate Language and Convert Currency