Transcy: AI Language Translate
Spełnia najwyższe standardy Shopify w zakresie płynności, łatwości użytkowania i korzyści dla sprzedawcy
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The free version is not the best - only one free language + not all languages are supported, but customer support is excellent and UI/UX is intuitive.
Hi Adelline,
Here's Andrew from Transcy - Translate Language and Convert Currency Support Team. We're really happy to know that you love our app & support.
For your Free plan, you can add 1 basic language and 1 target currency. Also you can use all basic features such as enable language setting, enable to manage language or enable to manage Switcher visibility, etc.
In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Andrew
Transcy - Translate Language and Convert Currency
Staff is super helpful and even contacted me to help me install the language/currency dropdown themselves. The only downside is it overlaps everything on the site when scrolling. I thought it would be managed via the Shopify language switcher, so I'm not sure I'll keep it.
Hi Baka,
Here's Keelin from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In relation to your concern "The only downside is it overlaps everything on the site when scrolling", because you uninstalled our app, so we cannot check it further. Could you please consider to reinstall our app? so we're willing to help you. My colleague has sent you a follow-up email, please let them know if you need further support.
In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Keelin
Transcy - Translate Language and Convert Currency
that shit is not working the assistant figured out what the issue was but what she told me to do didn't work. She told me to message her with any question and I did. No answer. Then i signal another problem and boom she answers immediately. Overall bad experience, do not recommend
Hi Raphaël,
This is Patrick from Transcy - Translate Language and Convert Currency Customer Support Team. We sincerely apologize for this inconvenience causing to your experience.
For unexpected support from our agent, she was personally talked directly and had a proper training to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation.
I have seen that my colleague is reaching out you, please kindly check your email for further support. Looking forward to hearing from you soon.
Regards,
Patrick
Transcy - Translate Language and Convert Currency
great app Tailor helped with all my concerns. really recommend using it for your store. thanks a lot
Hi there,
This is Enzo from Transcy. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Enzo
Transcy by OneCommerce
The translation app is a great tool, although the automatic free translation plan might not translate everything accurately, sometimes the translation is very literal and may need to get tweaked.
Hi Sabrina,
This is Patrick. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
In case the translation is not reaching your expectation, you could replace/edit your translation content manually for any pages/elements in your store easily on Manage content section, please kindly check it again.
Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Patrick
Transcy - Translate Language and Convert Currency
best app i like it its very easy to use and looks good translation is perfect in every word try it yourself.
Hi there,
Here's Lynn from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Lynn
Transcy - Translate Language and Convert Currency
good support helped with everything just the problem was had a little issue with georgian language couldnt translate some words properly
Hi Alla.
This is Jocelyn from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your review.
For your issue that you cannot edit your target language because you're in Free plan, your content will be automatically translated. In case you want to edit its translation, you need to upgrade to higher plan. Hope this will clarify your concern.
In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Jocelyn
Transcy - Translate Language and Convert Currency
Pretty Fast. Translation is not 100% accurate but ok. Free version allows you to Translate 1 language. Customer Service is good.
Hi there,
Here's Matthew from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Matthew
Transcy - Translate Language and Convert Currency
After installing the app their snippet was not removed, and it ranked our website on Gtmetrix (YSlow) to (D) , to remove their code here is what you need to do, go to the theme.liquid file under layout and remove/hide the below code: {% include 'fa_translate_core' %}
Also delete their snippet file : fa_translate_core
That should remove it for good, I hope they can fix this issue in the near future.
Hello Najeeb,
I'm Kate from FireApps Customer Support Team, and I am very sorry for this unexpected issue, and the inconvenience caused to you.
First of all, thank you for your suggested workaround, and I forwarded it to our Development team to check further, and figure out a better solution in a future release. Also we are going to update this workaround to our Help Center, therefore there should have no customer getting this issue later.
Besides, should you need any help from us later, please feel free to contact us via our live chat, or our email at support@fireapps.io.
Have a great week.
Regards,
Kate
404 Error on another language, it's not working at all, I will uninstall it now, I don't like this one
Hi there,
My name is Petey from Transcy - Translate Language and Convert Currency Customer Support Team and we are so sorry for the bad experience recently.
For 404 error when changing to another language you mentioned in the review, that is a known issue from Shopify side and you can fix it by youself via article link https://support.fireapps.io/en/article/why-does-the-404-error-page-appear-when-i-select-language-on-switcher-and-its-a-bug-55khsv/
However, to make sure everything work fine on your store, I will help you check and fix it directly on your store. Could you please help me re-install it and give me a chance to help you out?
Looking forward to hear from you soonest.
Best Regards,
Petey