Transcy: AI Language Translate , 5.304 avaliações

I really wish I could have read all these 1 star review before I made the purchase and I suggest you all do it pls, because all those 5 stars are probably fake from my experience:

1. The function itself did not work & they are making misleading claim and obvious violation of advertising law
- THEY’RE GOOD AT MAKING MISLEADING CLAIM BUT A JOKE IN PRODUCT DESIGH: I was using their growth plan and according to the scheme, I am eligible to use the advanced language feature & auto detect & translate features. However, to use advanced language I have to set up sub folders in Shopify Market and doing so would disable the auto detect & translate feature. It’s really ridiculous to develop two features that clash with each other but to advertise publicly is so low even for them.
- CANNOT TRANSLATE CHECKOUT PAGE: before making the payment, they promised they could achieve auto translate checkout steps. But the reality is if your customers check out with shopify pay, which most of the customers would, the page did not get translated
- SLOW DOWN YOUR PAGE SPEED: my page speed drop from 89 to 83 after installing this app

2. The product experience is trash:
- THIS IS NOT THE PLUG IN & GO APP YOU EXPECT: the setup is really confusing and cannot find a detailed step by step guide to explain how it works and how to set up.
- POOR USER EXPERIENCE: the interface is also trash and not self-explanatory. I had to keep jumping back and forth to get just 1 setup done.

3. The only thing their customer support did was passively responding, lying or trying to passing the buck
- EXTREMELY SLOW IN RESPOND: it took ages for the support to answer just a Yes or No question
- ATTEMPT TO CLOSE MY CASE WITH LIES: I reached out to support on how to set up because this dump app make it extremely confusing. Probably trying to close the case asap, the support guy Bo lied and did not reveal all the steps needed to me at at the first place. He only told the truth after I confirmed with him several times
- ALWAYS TRYING TO PASS THE BUCK: this app is a collection of bugs but every time I asked them to solve them, they were like ‘oh, shopify own the code, you should go ask shopify to deal with it’. Come on, I am paying you guys to do the auto translate, not shopify! If there is some technical problems between you and shopify, it should be you to reach shopify and get it fixed, not your customers!
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Regarding the misleading reply from Trancy:
1. Their support agent Bo, explained in details that setup sub folder on shopify would disable their geolocation app which is required by their auto language detect & translate features. But turn off sub folder would disable advanced language
2. if you cannot translate the checkout step, no matter the reason, you should not advertise and promise auto translate of checkout page
3. I already have more than 10 apps installed and my page speed score was 89 before installing this stupid app. But after installing this app, it was down to 83. This dump app alone slow me down by 6! And you told me it's normal?

The biggest problem with this app is these dishonest guys denied every issues, blame their bug to shopify and tried to build a business on lies

very bad app, bad support
i was take 3 full days to explain tmy problem and nothing happend!
i get premium subscribe to fix every thing but the problem when you change manual translate and save it there is nothing update or change in website until 24 hour?
should be see the result change direct on website not as your support tell me you can give me what you need to edit and i will change it. are you serious!!!

Worst app I've ever used. It was a good app when I first downloaded 2 years ago. They changed their new UI and it hadn't worked properly until I contacted them.

They especially messed up my international SEO which took me years to get there. Product pages' meta descriptions are completely from different products, same for h1 and h2 either. I gave them a chance to help me but they tell me that I need to update pages manually which is ridiculous because I have over 2k products in my store. It's not possible for me to do it.

They messed up my international SEO ranks and are not willing to help me. Never ever use this app.

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Edit Feb 8, 2023

Response to Peter:

It's not about me getting used to the new version. Your app obviously wasn't translating properly until I contacted you. So it is NOT me, it's you. You should take responsibility instead of trying to look like you're helping me, no you are NOT.

It is mind blowing. They emailed me today and said that 'please let us know if you need further assistance'. Is this a joke? Really?

I already told you what the issue is. Why have you NOT still fixed it instead of keep emailing me and saying that 'please let us know if I need help'.

Total waste.

This app is great, when it does what it is supposed to.
EVERY WEEK I have to contact customer support as the app. The issue is the same every week.
I am in the UK, and it automatically changes the currency to a random foreign currency instead of keeping GBP. I don't use any VPNs or things like that.

I send them images, videos etc. They go away for a few hours and come back saying there is no issue and to clear my cookies.

This is unacceptable as my customers will be experiencing the same issues.

The customer support is horrible. PLEASE SORT IT OUT!! This app has such potential.

This is a really honest review from this AWFUL APP. I wish I read the reviews before I BOUGHT THEIR SERVICE. THE WORST PART IS THAT THE 5 STARTS REVIEWS ARE FAKE, AS THEY ASK AND PRESSURE PEOPLE TO WRITE THEIR REVIEWS RIGHT AWAY AFTER PURCHASING.

THEY ALSO HIRE PEOPLE TO LEAVE GOOD REVIEWS:

They are unprofessional their translation is the worst. It changes and sync and does whatever it wants and all your hard-working translations get undone. You have to keep asking them to amend the translation as it gets untranslated.

Their customer service does not even know how to use the app themselves. They sometimes take ages to reply or keep passing the request to one another.

Please, make sure your head the reviews before purchasing with them. It is not worth anybody's money or time. They have increased their prices massively lately... apparently to give a better experience. LET ME TELL YOU IT HAS GOTTEN WORSE AND WORSE AND WORSE.... READ ALL REVIEWS BEFORE PLACING YOUR ORDER.

IT IS THE WORST APP ON SHOPIFY. THEY WILL MISLEAD YOU TO THINK IT IS YOU THAT IS MAKING THE CHANGES AND GASLIGHT YOU. PLEASE BE CAREFUL. I HAVE PHOTOS/SCREENSHOTS OF HOW THEY ARE UNTRANSLATING OUR WEBSITE. AWFUL AND VERY DRAINGING EXPERIENCE.

4 hours to translate 1 single page (with the help of the support team)..

I don't write reviews often, but for this one I have to. I've tried this app due to the good reviews, but was far from good unfortunately. The interface was difficult to navigate and I had trouble finding the right sections to translate. Additionally, the support team tried tried their best, but didn't also know how some functions in their app works.... As a result, I ultimately decided to delete the app and unfortunately this experience cost me approximately 4 hours.

Absolute worst app we ever tried in 4 years.
We tried to have this app working for soon 6 months and here are a list of things you should know before downloading it:
- You will have to update EVERY single place manually on the website in ALL your languages. No matter if you update a landing page picture or just a single word you will MANUALLY have to sync ALL your languages.
- Editing is a PAIN - you have to click back and fourth in all the tabs and if you have 11 pages for just one section is will take you back to page 1 every single time. Known error by Transcy but not fixed.
- Support is really not at all what the positive reviews describe. Support says they fixed an error and then it is fixed but the next day it is back again.

Can not recommend at all and request a refund for our 6 months of lost time on this app

***update 04/23***
Terrible! stay away from it if you want an app that works and support team that helps.

We used this app for quite some time and realised, that the auto-switcher is not working. It took us 5(!!!) days and several hours, videos, calls, etc to convince them that the problem is there. Unfortunately they just test on Windows and dont care about Android or iOS devices.

After we convinced that the app does not work properly they have been working on it for another 5 days without any result. we are getting the usually apologies and appeasements but losing hundreds of ad dollars because of the app.

If you are looking for an app dont get this. It is nerve wrecking and useless.

***original review***
I was looking for an alternative to Langify (because of pricing) and found the app. Great app, support (thank you Dory) and UX/UI! Thanks

Unfortunately, this is the only rating I can give at the moment. I read their offer to translate into two languages ​​for 9.90, in fact it turned out that a normal translation can be done into 1 language, and the second language will be a translation of something like google translate in real time, that is, it is completely useless for SEO optimization!
I would give this app a 5 and use it and recommend to friends if I got what I expected! The Shopify app makes two normal translations completely free of charge and also plans to add more, but here there is only one!

Terrible app, reviews are most likely fudged. I don't know what I could do wrong, I did everything according to the instructions which I reviewed 10 times, support helped me, but still problems remained. If you make a small change/add a product - sit in the settings for hours (considering that support helps you). Currencies, languages - there are always problems with everything. I don't recommend this app if you care about your nerves.