Transcy: AI Language Translate

Transcy: AI Language Translate

Avaliações (5.852)

Classificação geral
4,8
Número por nível de avaliação
  • 92% das avaliações são de 5 estrelas
  • 5% das avaliações são de 4 estrelas
  • 1% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 2% das avaliações são de 1 estrelas
30 de agosto de 2021

Not usefull for shop with 1000 products and huge menu! Saving each manual line to edit take 7-20 seconds. You can not search for missing wrong translations. Please write in desc . that app is usefull only for small shops for 10-50 products maybe...

Surfnow.eu
Eslovênia
Aproximadamente 6 horas usando o app
OneCommerce.io deixou uma resposta 31 de agosto de 2021

Hi Patrik,

Here's Miranda from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience caused to your store.

Regarding to your issues as following:

Firstly, the loading speed of back-end, it depends on how many pages as well as languages you're translating, it means the more pages or languages you have, the slow loading speed it should be. As your store has around 1000 products, it's hard to avoid the slow loading speed, however we will take this disadvantage to optimize the loading speed from back-end for store with a huge amount of products as well as different kinds of pages

Secondly, to find your words on homepage, unfortunately it does not have a search bar to find the word to edit, however you can find it by pressing ctrl+F as a temporary way. Meanwhile the functions including search bar, replace translation are on our roadmap and will be released soon.

As I have seen that my colleague has sent you a follow-up email, please let me know if you need further support. Looking forward to hearing from you soon.

Regards,
Miranda
Transcy - Translate Language and Convert Currency

27 de janeiro de 2023

4 hours to translate 1 single page (with the help of the support team)..

I don't write reviews often, but for this one I have to. I've tried this app due to the good reviews, but was far from good unfortunately. The interface was difficult to navigate and I had trouble finding the right sections to translate. Additionally, the support team tried tried their best, but didn't also know how some functions in their app works.... As a result, I ultimately decided to delete the app and unfortunately this experience cost me approximately 4 hours.

Maxxim Paris
Países Baixos
Aproximadamente 5 horas usando o app
OneCommerce.io deixou uma resposta 30 de janeiro de 2023

Hi Sam,

I'm Brian from Transcy and we sincerely apologize for your unexpected experience with us.

Regarding to your main concerns as following:

1. For unexpected support from our agent, we personally talked directly to them in order to avoid it in the future. Also please believe us that single conversation does not reflect the whole support and product quality we have built for years, and we highly appreciate your understanding on this situation

2. Based on your feedback about our app, we will recheck carefully and improve it in the right. Also, we have seen that one of our colleagues is following your case, he gave you a clear explanation, please kindly check your email and let him know if you need further support.

Regards,
Brian
Transcy by OneCommerce

26 de setembro de 2021

The chat support seems more interested on getting reviews than ensuring I got the app correctly installed. Right after each question I had related to the recent installation they just kept asking for this review. Poot translation. Uninstalled within the first 2 hours.

vegano.digital
Costa Rica
Aproximadamente 5 horas usando o app
OneCommerce.io deixou uma resposta 27 de setembro de 2021

Hi Victor,

This is Amanda from Transcy - Translate Language and Convert Currency Customer Support Team. I sincerely apologize for this inconvenience causing to your experience.

For your bad experience with our support, she has been realized her mistake when she usually asked you to get review while your issue has not been resolved yet and I will make sure that it will not happen again, so I highly appreciate your empathy in this situation.

Secondly, if our translation did not reach your expectation, you can totally edit the translation in-app. May I know you have ever edited your translation?

I have seen that my colleague has sent you follow-up emails, please let them know if you need further support.

Regards,
Amanda
Transcy - Translate Language and Convert Currency

9 de fevereiro de 2023

SI VOUS NE VOULEZ PAS PERDRE VOTRE TEMPS NE L'INSTALLER PAS.
SUPPORT CLIENTS AUSSI LENTS QU'UNE TORTUE.

MYROSEDAYS
França
Aproximadamente 4 horas usando o app
OneCommerce.io deixou uma resposta 10 de fevereiro de 2023

Hi Cleo,

I'm Sarah from Transcy and we're deeply sorry for your unexpected experience with us.

Regarding to your main concerns as following:

1. For unexpected support from our agent, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us

2. For your case, we're checking on your issue, unfortunately you uninstalled our app, please let us have a chance by reinstalling our app. We have seen that one of our colleagues is following your case, please kindly check your email and let him know if you need further support.

Regards,
Sarah
Transcy by OneCommerce

2 de setembro de 2020

I wish I could give -10 starts! I had the worst experience of my hole life with this app.
1) I installed it but obviously 2.000 words is not enough for a entire webpage
2) I tried to talk with CS and Andy let me waiting 1 hour to answer me 2 quick and simple questions about this the STARTER plan
3) I decided to buy it anyway... error... I've tried again... error.. I gave up!
4) I uninstalled the app
5) Surpriiiiiiise... I was charged twice!
6) I reinstalled the app, and surpriiiiiiise again: they were asking me to pay AGAIN. 3rd time!
7) I tried to talk AGAIN with Andy, and obviously he oriented me to pay again and then they will refund me (hope so)!
8) I payed and I started my translation... I thought 100.000 words were enough for my web. No, it's not! The translation got uncompleted.
9) THERE IS NO WAY TO UN-TRANSLATE SOME CONTENT AND RE-TRANSLATE YOUR WEB AGAIN. Once you translated something, even if you see you don't have more words and want to priorize another content, OBVIOUSLY they don't allow. YOU NEED TO UPGRADE your plan. Smart!
10) I uninstall the app and tried to reintall, AGAIN, to retranslate my page. Surpriiiiiiiiiiiiiise! They charged me again, because the app "don't memorize my previous payments" BUUUUUUT when I came back to dashboard........ is, the app memorised my last translation and I didn't have more words to use. UPGRADE OR UPGRADE!
It's surreal, unbelievable, I will do advertising against this app until the last day of my life.

Borogodó.shop
Espanha
Aproximadamente 4 horas usando o app
OneCommerce.io deixou uma resposta 4 de setembro de 2020

Hello Juliana,

I'm Kate from FireApps Customer Support Team, and I am very sorry for the inconvenience caused to you.

First of all, please be advised that Transcy uses Shopify payment system. The way this system works is when you had installed our app with a paid plan, uninstalled and then re-install again within the next 30-day, you need to approve the charge again, but it won't charge you again in real. Therefore, our agent already informed that you won't have to pay for the 2nd or 3rd time you approved the charge. Also you can check this statement with Shopify support team since they are in charge of issue billing.

Secondly, if you get double/triple charge on your Shopify billing, please keep in mind that this is unexpected situation. Please do not worry, and we will refund the second/third charge for you without any hesitance. Also please check this article for more details: https://help.fireapps.io/en/articles/4237111-with-a-paid-plan-will-i-be-charged-again-when-doing-uninstall-and-re-install-transcy-app

Next, you can translate any pages which are in your higher priority in case your available words are not enough for whole your store. Just simply choose which pages you want to translate, instead of translating all of them.

Furthermore, when you choose "Translate all", our app will start translating all pages, and it will stop when your available words are not enough. The translation progress cannot be undo, and as a result, we highly recommend you to check, and estimate your website content before choosing which pages or all to be translated. You can get more information in this article: https://help.fireapps.io/en/articles/4240462-what-are-the-meaning-of-translated-words-and-available-words

Last but not least, since we are having an active conversation, please feel free to reply back to me there.

Regards,
Kate

13 de abril de 2023

Honestly, I don't get the positive reviews... The translations are not really better than the native app and it's quite expensive for what it is. The most annoying part is that the app is PACKED with unwanted Ads! You are abusing the fact that I allowed your app to be in my store to show me sponsored content that I never asked for - this is an absolute NO GO! If I pay for an app, I do NOT wish to see ANY adverts there. Period.

VeloBird
Alemanha
Aproximadamente 4 horas usando o app
OneCommerce.io deixou uma resposta 14 de abril de 2023

Hi Alexander,

This is Carrick and we sincerely apologize for this inconvenience causing to your experience

In relation to your issue, we have noted this point and will take it into consideration to improve in the right way. Once again, please accept our apology for this unexpected experience with our app

We have seen that one of our colleagues is reaching out you, but unsuccessful, please kindly check your email and let her know if you need further support.

Regards,
Carrick
Transcy by OneCommerce

28 de março de 2023

installed but the support has been terrible so many issues and they are being so casual about fixing it meanwhile driving traffic they simply dont care about their clients

Cali Tiger
Austrália
Aproximadamente 3 horas usando o app
OneCommerce.io deixou uma resposta 29 de março de 2023

Hi Sam,

I'm Stephen from Transcy and we sincerely apologize for your unexpected experience with us

Regarding to your main concerns as following:

1. Through this unexpected situation, we will recheck the relevant agent and have a proper training to avoid this in the future, so we highly appreciate your empathy

2. Because you uninstalled our app, so it's hard for us to check further, please consider to reinstall our app and let us have a chance to support you with the highest priority. Also, we have seen that one of our colleagues is following your case, he gave you a clear explanation, please kindly check your email and let him know if you need further support.

Regards,
Stephen
Transcy by OneCommerce

17 de agosto de 2021

Don't use this app, so, translation takes a while and if you mess up they won't take responsibility. The support team is not qualified to solve problems.

Corazón de Taxco
México
Aproximadamente 2 horas usando o app
OneCommerce.io deixou uma resposta 18 de agosto de 2021

Hi Sebastian,

Here's Keisha from Transcy - Translate Language and Convert Currency Support Team and please accept our sincere apologies for the inconvenience you may have experienced with our app.

In relation to your concern as following:

1. The first concern is that "translation takes a while", it depends on how many pages as well as languages you're translating, it means the more pages or languages you have, the slow loading speed it should be.

2. Through your case, translated words cannot be reverted, however, we're flexible to revert your words without cost. For your case because of your mistake, but we still would like to revert the translated words. Particularly, we would like to inform that we have just released a big update that you will have unlimited words to translate, so you do not need to worry about missing words to translate.

As we have seen that our colleague has sent you a follow-up email. Could you please consider to reinstall our app and let us have a chance to support you with the highest priority?

Looking forward to hearing from you soon.

Best Regards
Keisha
Transcy - Translate Language and Convert Currency

Data de edição: 12 de julho de 2022

BE AWARE After my bad experience and finally canceling and removing the app which left a lot of useless code on my side, I received 6 to 8 emails in 4 days one phone call on my personal phone number (they were masking their phone number) and they send me messages on Whatsapp. They don't respect your personal data and they will SPAM you to death! Completely useless! If you plan to translate your language from English to another language that is not Latin based, the chances of the fonts working in both languages are zero to none. And this app does not offer support or a build-in solution to adjust/change the fonts in the second language so your website will look clean and professional. The AI translation tool is a joke, don't use it to translate your website with it. Customer service was a total disappointment, they refuse to cancel my subscription even if I was in the 14-day trial and they claim that they offer 30 days refund... what a joke!

tshirtjunkies.co
Chipre
Aproximadamente 2 horas usando o app
OneCommerce.io deixou uma resposta 12 de julho de 2022

Hi Vasilis,

This is Amanda and we're deeply sorry for your unexpected experience with our app

Regarding to your concerns as following:

1. On the behalf of my team, I personally apologize because of this inconvenience and it made you feel disrespectful. Through this unexpected situation, we will recheck the agent and have a proper training to avoid this in the future, so I highly appreciate your empathy

2. For leftover code when removing our app, as usual once you uninstall our app, our core code will be removed as well, however if there's still the leftover code, you can contact us for further help or refer to our article with the title "How to remove leftover code after uninstalling Transcy?" in Help Center

3. For the main issue with changing font for target language, unfortunately it's not yet on our app, however I appreciate your suggestion and investigate to find a relevant solution for future update. Right now, our just translates the language from your default to target language, for the font of target language, it will be kept the same as original font. Hope this will clarify your concerns.

Should you need further support, please let us know as soon as possible

Regards,
Amanda
Transcy - Translate Language and Convert Currency

13 de outubro de 2021

First of all they say that you can use them free for 14 days, this is not true! I installed and uninstalled the app the same day on Oct 7, today on Oct 13, 9,90 USD is charged on my credit card, how is this possible?! I installed the app and needed some help with the translation, so I gave Andy, a person of their support team acces to my shop. He was "working" in my shop I think for about an hour and the only thing he did was make things worse. I wanted to translate the default of my shop from English to Netherlands but Shopify doesn't translate all of the data automatically. So I myself still needed to translate the default shop on 17 places. After he worked in it, he made it worse and now I have to translate the shop in more than 200 places instead of 17!! So I immediately deleted the app again, still they charged me money! I would like to receive a return of my payment.

pink cloud studio
Bélgica
Aproximadamente 2 horas usando o app
OneCommerce.io deixou uma resposta 14 de outubro de 2021

Hi Martine,

I'm Donna from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience causing to your experience.

I have checked your case and seen that:

1. Our app is offering 7 trial days for any paid plan, we have stated this information on Shopify, in case you have any trouble with your app charge, please contact our support, we're willing to help and give you a solution later on.

2. For your main issue when you changed your default language between English and Dutch and you had to translate 200 missing field instead of 17 missing field, my colleague has followed up your case via your email, please let them know if you need further support

Best Regards
Donna
Transcy - Translate Language and Convert Currency