Transcy: AI Language Translate
Atende aos mais altos padrões de qualidade da Shopify nos quesitos velocidade, facilidade de uso e valor do lojista
Avaliações (2.656)
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The app works good. But I am having terrible issues with the help agents. They made my problem worse. I just needed help with ONE word translated and now I have to pay to fix their mistake! I am really feeling helpless at the moment.
Hi there,
This is John and we personally apologize for any inconvenience causing to your experience
- For unexpected support from the agent, we will recheck their work carefully and have a proper training to improve the service. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us
- We have seen that one of our colleagues is reaching out you and provided the relevant solution, please check your email and let him know if you need further support
Regards,
John
Transcy by OneCommerce
From customer service to the pricing everything was beyond terrible. I'm being charged for +70 usd although my plan is supposed to charge much less. I've uninstalled it, and it still charges me. I don't know how to stop this and there is no help.
Hi there,
This is John and we personally apologize for any inconvenience causing to your experience
- Basically, one of my colleagues clearly explained why you got the app charge around +70 USD. For making it clear, you activated the monthly Growth plan as 29.9 and then you bought more product quota, it accounted for 43.9, so it's the main reason why you got the total app charge of 73.8. Also the agent guided how to cancel the quota but we still have not got your response
- To stop the recurring charge, you just uninstall the app
- We have seen that one of our colleagues is reaching out you via email, please check your email and let them know if you need further support
Hope to hear from you soon
Regards,
John
Transcy by OneCommerce
The worst application, two days trying to make it work and nothing. Frustrating and unnecessary work. The cheaper apps are just as good, if not better, than what is offered here. Not satisfied at all, and I do not recommend it.
Hi Pasquin,
This is Jack and we apologize for any inconvenience causing to your experience
- We understand your frustration, and we sincerely apologize that our previous solution didn't resolve your issue. We know how frustrating it can be to encounter a problem that persists despite our best efforts. It's important to us that you feel heard and understood, and we want to assure you that we're committed to finding a resolution that works for you. We've reviewed your situation carefully, and we're taking a fresh approach to finding a solution that addresses the core of your issue.
- We have seen that one of our colleagues is reaching out you via email, please check your email and let them know if you need further support
Hope to hear from you soon
Regards,
Jack
Transcy by OneCommerce
I have been charged for it even though I didnt use it!!!
It slows down my website hence uninstalled but looks like I am forced to pay, anyways.
Hi there,
This is Saha and we're deeply sorry for any inconvenience causing to your experience
- We're wondering that there was a misunderstanding. For making it clear, although you did not use it, if you still keep the app install, you get the app charge unless you uninstall the app
- We have seen that one of my colleagues has reached out you via email and provided clear explanation, please let them know if you need further support.
Best Regards
Saha
Transcy by OneCommerce
There are a lot of issues to solve during the work with app. But assistants will help you. Thanks a lot for Giselle
Hi there,
Here's Oriana from Transcy. Thank you so much for your comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our live chat or email us at support@transcy.io
Regards,
Oriana
Transcy by OneCommerce
Good Support
Hi there,
I'm Mirabel from Transcy. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Best Regards
Mirabel
Transcy by OneCommerce
Superb support, always ready to assist you. I had some issues regarding placements of the switcher, but they understood the task quickly and helped me without hesitation.
Hi there,
Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our live chat or email us at support@transcy.io
Regards,
Oriana
Transcy by OneCommerce
Easy to use, and the support is better and faster than other translation app, five stars
Hi there,
I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.
Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at support@transcy.io
Regards,
Bellamy
Transcy by OneCommerce
I think this app is really good. It has a lot of features and the wonderful support that you get 24 hours a day. Eleanor and the other support staff are excellent!
Hi there,
Here's Jena from Transcy. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@transcy.io
Regards,
Jena
Transcy by OneCommerce
Always the best option for translations and currency conversions, Customer support is the best !!
Hi there,
Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Regards,
Kane
Transcy by OneCommerce