Transcy: AI Language Translate
Atende aos mais altos padrões de qualidade da Shopify nos quesitos velocidade, facilidade de uso e valor do lojista
Avaliações (5.886)
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5 stars rating for the help they bring! Anna helped me a lot and during hours.. They solve any issue you have. That converts the app into the best one because they help you to adjust well to markets and to your theme. Thanks a lot. Recommend it!
Hi there,
I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.
Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at support@transcy.io
Regards,
Bellamy
Transcy by OneCommerce
Yes, the application has some issues, but support agents are the best and they can solve any issue in minutes.
5 stars!
Hi there,
Here's Jena from Transcy. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@transcy.io
Regards,
Jena
Transcy by OneCommerce
Use caution when using this app. Actually, no one should be using this app as it is SEO killer. The app does not comply with Google's SEO guidelines, which leads to google not indexing translated pages due to 302 Redirect.
The team know the issue but apparently their response to the issue is that their app "focuses on the storefront". This is Bull*.
If you want your store to be discoverable from Google, DO NOT USE THIS APP.
Now this is for the redirection.
When it comes to translations:
1. It is just an expensive version of the basic Shopify App using Google Translate. To use the AI version you need to pay even more.
2. It has a better user experience that the basic Shopify App, but still not in Sync with the already translated content. Content translated outside the App is considered Untranslated. Doesn't make sense.
Only + from my experience using the App is their Support team. They are always very responsive and helpful despite the quality of their app.
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Edit of review on the 16th of September 2024 - In response to Transcy response.
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You mentioned that you tried to provide solution to resolve that.
"However, we still have tried to provide the relevant solution to resolve that, meanwhile we seriously noted this feedback to improve our app"
That's not true. What you asked me to do is to turn on the recommendation. When I asked you if that will work, your answer was that "It might mitigate the issue". You did not provide a clear and confident answer/solution. Even though you knew that it won't work (i suspect, considering all the other negative reviews), you still recommended me a not functional solution to my problem. That's worst than be straight from the beginning and then saying "We are not responsible for SEO, just the storefront".
Regarding content untranslated outside the app, you can just create a status "Translated by Third Party" instead of "Untranslated". By having the status of Translated content as "Untranslated" you prompt user to translate already translated content and pay even more. That's questionable practice.
Hi Aris,
This is Raymond from technical team leader of Transcy and on the behalf of my team, I personally apologize for any inconvenience causing to your experience
1. Regarding to your SEO performance, please let me make it clear basically, we have the function as "auto switch language by location". In other words, your language along with URL will be automatically redirected based on location, so this function might be one of the main reasons leading to Google automatic redirection issue. As a result, one of my colleagues has recommended to use "Recommend pop-up" instead to avoid this issue. In fact, we have meet some similar cases and we still guided them to avoid this. Fortunately, they all works properly later on
2. As you suggest to change the status "Translated by Third Party" instead of "Untranslated", I have noted this point and will take it into consideration
For further discussion via chat or email channel easily and hope you give us the last chance to support your case, I would like to send you a follow up email via your store email
Hope to hear from you soon
Regards,
Raymond
Transcy by OneCommerce
Amazing service from Giselle! Thank you for helping us customize the widget.
Hi there,
I'm Kaylin from Transcy. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our live chat or email us at support@transcy.io, we are always willing to help you!
Best Regards
Kaylin
Transcy by OneCommerce
Easy to use, yet complex enough to handle the needs of an established midsize brand. Support is over the top helpful, many things we had thought we would need developer help for were resolved via a simple chat with Giselle and the other helpful reps. Only about a month in, but loving it so far!
Hi there,
Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our live chat or email us at support@transcy.io
Regards,
Oriana
Transcy by OneCommerce
Big thanks to the Transcy support team, especially Giselle, for their exceptional help! Giselle was quick, professional, and went the extra mile to solve my issues. Her support made the process smooth and stress-free. Truly appreciate the fantastic service!
Hi there,
This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Regards,
Patrick
Transcy by OneCommerce
Thanks to Lee for technical support during application setup.
Its a nice app with user friendly features.
I would like to use it and I will keep try technical abilities.
Hi there,
This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Regards,
Patrick
Transcy by OneCommerce
Giselle did a very good job. Helped me immediately. Can recommend this app!
Hi there,
This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Regards,
Patrick
Transcy by OneCommerce
Really great application for translating a store and product images, right through to checkout. 100% recommended
Hi there,
This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Regards,
Patrick
Transcy by OneCommerce
It took us a while to get everything related to translating a complex custom theme into 10 languages organized and live, but the Transcy team was incredibly responsive and helpful at every step of the way. With the combination of real time translation but the ability to manually translate almost everything, it has worked out to be a perfect solution for our organization.
Hi there,
Here's Jena from Transcy. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@transcy.io
Regards,
Jena
Transcy by OneCommerce