Transcy: AI Language Translate
Atende aos mais altos padrões de qualidade da Shopify nos quesitos velocidade, facilidade de uso e valor do lojista
Avaliações (5.940)
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Por avaliação
After several months I need to adjust my review : Stay away as far as you can!
- we have implemented the hreflang with them, which was not implemented correctly and has caused a SEO crash. On main keywords we dropped from Top1-5 to below 100. They ask us to deal with Shopify for it, declining any responsibility
- they change features without telling you. Search function was already far from optimal, now they require to upgrade your account in order to search in an easy way for content
- we had a big issue with product colors showing correctly. First time they solved it, two months later gone again. Their suggestion was to delete all variants and start over. I fixed the issue once I found the reason for it, somebody on their end must have changed the code. A simple "space" was the reason. This did cost me 7h of my time in total.
- Suddenly former pictures from an older version appear on translated websites.
Message from the help desk : After several months I need to adjust my review : To be honest, we still have many limitation in our techical knowledges and experiences on some difficult situations.
Oh and I asked to remove an add-on. Response: you need to downgrade and upgrade again to remove add-ons. This would mean losing all manual translations!
Hi Etablissements,
This is Hana and we personally apologize for those inconvenience causing to your experience
In relation to your issues as following:
- For hreflang as well we SEO. Firstly as hreflang, according to Shopify, Hreflang tags and meta tags are automatically created for every international domain or subfolder that you set up. Your sitemaps also include all published languages to help search engines detect the different languages on your store, for more details can be found here. In case you want to customize/edit it further, please contact Shopify for further support because it's out of scope and we're not allowed to touch or edit anything on it, we just support how to translate your SEO on other languages
- For the search function, as one of my colleagues gave you a clear explanation, but we're deeply sorry if this information is being missed to notify you, we will take it into consideration about its notification so far
- For the color variant, it's because of the translation conflict, for making it easy, once you edit the variant manually into different languages, Theme will not understand those manual translation and it leads to its broken format, because Theme will not support to show variants into multi-languages, it just support on default language. The best solution is to remove the manual translation of variants in app, but on store font is still being translated automatically by AI translation
- "- Suddenly former pictures from an older version appear on translated websites" => we're waiting your collaborator request so that we can check the root cause and fix it soon
- "Oh and I asked to remove an add-on. Response: you need to downgrade and upgrade again to remove add-ons. This would mean losing all manual translations!" => the best way is to downgrade to a lower plan and then upgrade to the Growth plan again, I make sure that your translation will not be affected anything. Once you downgrade, your target language will be unpublished, so you just publish it again when you upgrade
- We have seen that one of our colleagues is reaching out you, please check your email and let him know if you need further support
Regards,
Hana
Transcy by OneCommerce
Amazing service. Can't expect more than the job they did. Keep it up.
Hi Hanlun,
This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Regards,
Patrick
Transcy by OneCommerce
good
Hi there,
This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Regards,
Kieran
Transcy by OneCommerce
The App is agreat idea, but it is pure pain to implement everything correctly. In the end it didnt work, it messed my my whole currency section, displayed ridiculous prices. nobody from the support could help me/ understand the problem. the support is prompt and really tries its best. They directly come in your shop and try to fix things, but that made everything worse in my case.
Because its dealing with very sensitive topics like currencies and dislayed prices, which can only be realtime edited (formatting etc.) be very careful. I lost a lot of money and customers thanks to this app.
Hi Adrian,
This is Kate from Transcy
First of all, I sincerely apologize for the inconvenience caused to you
At the moment, since you also use Shopify Payment and set up the currency on Markets, the currencies are managed by both Shopify Payment and Transcy.
I have explained to you how the currency works in each situation via our support ticket.
I am still looking forward to hearing from you so that I can provide a proper explanation based on your Shopify Markets' settings.
Regards,
Kate
Transcy by OneCommerce
I have contacted support and spoke with Nim ..who is really patience in assisting and answering my questions, first impression with app and support looks great. Hope it will continue and appreiciate Nim.
Hi there,
Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oriana
Transcy by OneCommerce
I'd reccomend it, it's easy to use and with great support team!
Hi there,
Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Regards,
Kane
Transcy by OneCommerce
I'm here to thank you all from Transcy for being helpful with the inconsistencies caused when I installed the App. I've listed the issues and the team fixed all of them. Thank you once again and all the best to you guys!
Hi there,
I'm Mirabel from Transcy. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Mirabel
Transcy by OneCommerce
extremely helpful, especially a guy with a name Cris, solved issue which I was trying to solve by myself for 4 hours
Hi Bohdan,
I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Bellamy
Transcy by OneCommerce
PErfect Service, perfect help. Joliann helped me a lot, thank you so much.
Hi Marco,
I'm Kaylin from Transcy. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Kaylin
Transcy by OneCommerce
I warmly recommend it. excellent service! they help with everything in seconds! special thanks to Comei! She was the best and helped me in everything!
Hi there,
I'm Mirabel from Transcy. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Mirabel
Transcy by OneCommerce