Transcy: AI Language Translate
Atende aos mais altos padrões de qualidade da Shopify nos quesitos velocidade, facilidade de uso e valor do lojista
Avaliações (5.977)
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Excellent customer service, super responsive, and quick to fix any issue.
Hi there,
My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.
If you need any further assistance, please let us know via our live chat or email us at support@transcy.io
Regards,
Selina
Transcy by OneCommerce
Bugs, bugs, bugs 2-3 bugs per week, they have very fast customer service actually but i need to keep an eye on this app every day so that it doesnt destroy our company, there was a bug where it was duplicating the price digits from 98 to 9998 and made zero sales on that day trying to figure out what was going on... turns out that Transcy had ANOTHER one bug...
Hi there,
This is Brian and we're deeply sorry for any inconvenience causing to your experience.
- For the duplicating price digits, please be advised that this issue is coming from other app which conflicts with Shopify's currency format. After that, we have corrected its format for you and it's now showing properly. For other related issues, they're fixed as well, please kindly check it again
- Also we have seen that one of our colleagues is reaching out you via email, please let them know if you need further support.
Hope to hear from you soon.
Regards,
Brian
Transcy by OneCommerce
Amazing translation app! Using it daily for our e-commerce and it saves us tons of time. Support team is excellent - they respond quickly and always find solutions to any issues. Particularly impressed with how well it handles third party applications. Good job!
I was impressed by the immediate and detailed instruction when I didn't understand something!
Hi there,
This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Regards,
Patrick
Transcy by OneCommerce
Alene stayed for over an hour to help me with my shop, her service was really great and very professional, I would definitely recommend her again.
Hi there,
Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our live chat or email us at support@transcy.io
Regards,
Oriana
Transcy by OneCommerce
seriously, the app is really hard to use, I want the currency show only two decimals but I cannot, only can edit one by one manually which takes forever, I asked customer service they said they cannot help either. Now the default USD currency suddenly showing 3 decimals and I cannot edit either.The translation is also very bad
Hi Yi,
This is Brian and we personally apologize for any inconvenience causing to your experience
- For AI translation, it's a known issue that we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes
- We have definitely noted your point that you're unable to edit many currencies at once. Also for the issue regarding to USD as default currency, we still can help you edit it with 2 decimals
- We have seen that one of my colleagues has reached out you via email, please consider to reinstall the app and let us have a chance to support your case with the highest priority.
Hope to hear from you soon
Regards,
Brian
Transcy by OneCommerce
The explanation with Polaris was very clear and easy to understand. All the steps were well-detailed, making it simple to follow along. Great resource for anyone looking for straightforward guidance!
Hi there,
I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.
Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at support@transcy.io
Regards,
Bellamy
Transcy by OneCommerce
7 star service! The agent was able to fix my issue while on live chat within minutes! amazing speed and efficiency.
Thank you
Hi there,
This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Regards,
Patrick
Transcy by OneCommerce
Polaris from customer support was very helpful
Giselle was very helpful. Helped me with one problem, then went in and solved the other problem for me. Amazing!
Hi there,
This is Jocelyn from Transcy. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If there's anything else we can do to help, please let us know via our live chat or email us at support@transcy.io
Regards,
Jocelyn
Transcy by OneCommerce