Transcy: AI Language Translate , 5.668 avaliações
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The support is fast to reply, but the app itself is not translating properly and accurately. Using the basic plan now and added 2 languages. One of them is Italian and the app translates the word Vest (piece of clothing) to News. I reported this to them and they said they can't change it for me, I would need to upgrade my plan and be able to edit the language. I also had issues with EN, banner text blocks would simply not translate. Not very happy about this app, I uninstalled it from my store.
Hi Anca,
I'm Christopher and we're deeply sorry for your unexpected experience with our app
Regarding to your main concerns as following:
1. For making it clear the difference of between basic and advance language. For basic and advance language, your store will be automatically translated by AI Translation system, but for advance language you can edit the translation, for basic because of its limit you cannot edit its translation. It's a known issue that we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes
2. We have seen that one of our colleagues is following your case, he gave you clear explanation as well as solution for your case, please kindly check your email and let him know if you need further support
Looking forward to hearing from you as soon as possible
Regards,
Christopher
Transcy - Translate Language and Convert Currency
Hello, I find the app cumbersome. I deleted the app from my Shopify dashboard but the "box" is still popping up on my homepage. Would you please let me know how do I delete the app completely? Thank you.
Hi there,
I'm Emily from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience.
For your issue, I have seen that my colleague has sent you a follow-up email to explain more your case as well as some detailed guidance to resolve your case, please kindly check it for further help.
Looking forward to hearing from you soonest.
Regards,
Emily
Transcy - Translate Language and Convert Currency
no editing available on free plan or economy plan.........................................................................................................................
Hi Benedikt,
This is Linda and we're deeply sorry for your unexpected experience with our app
In relation to your concerns as following:
1. For Free plan, all your contents will be translated by automatic translation, the translation from automatic translation cannot be edited
2. Economy plan, all your contents will be translated by automatic translation, but with advance language from this plan you can totally edit your translation. Hope this will clarify your concerns
I have seen that one of my colleague is reaching out you but unsuccessful, please check your email. Looking forward to hearing from you soonest
Regards,
Linda
Transcy - Translate Language and Convert Currency