Transcy: AI Language Translate
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Useful for my store, when you want to do business globally this is the best choice, very quick helpful service!
Hi Young,
This is Neil from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Neil
Transcy - Translate Language and Convert Currency
Worst experience with a Shopify app I have ever had. After installing the app, I noticed that the translations weren't displaying correctly and that different currencies weren't showing. I asked the support team for help and after giving them some access to my store, they kept me on chat for about 2 hours. After 2 hours, and very little progress, they told me that they needed increased admin access to be able to edit my markets, I explained multiple times that I was not going to give said access as it would be in breach of customer data legislation and would expose my customer data to a third party (they were requesting orders access).
The support team ignored my explaination and kept saying that this was going to be the only way to fix the issue. As we weren't making any progress and the support team insisted on getting me to grant them access to my customer data, I asked for a refund. Then I was told that as per their t&cs, if I refused to give "staff account" access that would be against their refund policy and therefore I couldn't get a refund. I explained that I shouldn't find myself in the position of breaching data law in order to be compliant with their policies but again that fell on deaf ears.
Through their behaviour they've shown how little they care about data security so I wouldn't recommend this app to anybody. Besides, the refund request is now "being assessed", I doubt I'll ever see the money again. Waste of time.
Hi Giuseppe,
This is John. On the behalf of the team, I sincerely apologize for the inconvenience that you have been through.
Since translation and currency are working under Shopify Markets rule, that's why we ask for the Markets permission (Shopify has defined that to access Markets, it will require those permission). However, it was our mistake for not understanding your explanation about your country privacy policy.
Our Support team has contacted your via our support system to process the next action of your request. Hope to hear from you soon
Regards,
John
Transcy - Translate Language and Convert Currency
interface looks pretty good. was unable to pick the language i wanted to translate to(ok now). there are many options for me to use, seems like it is well liked by other store owners.
Hi Mark,
My name's Selina from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Selina
Transcy - Translate Language and Convert Currency
Very attentive, very professional, they listen and accept all your requests. I am really satisfied with the work done
Hi Ntambwe,
I'm Marcus. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Marcus
Transcy - Translate Language and Convert Currency
Awesome app, helps a lot when multi-currency is not yet available in your registered country. THe support is awesome, fast and precise.
Hi Alexander,
Here's Justin from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Justin
Transcy by OneCommerce
app works great translating is fast. Great customer support very helpful and will guide you trough all processes when necessary.
Hi Tygo,
Here's Jena from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Jena
Transcy - Translate Language and Convert Currency
best app , also great support team that takes the time to understand your problem and find a solution
Hi there,
This is Jocelyn from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Jocelyn
Transcy - Translate Language and Convert Currency
This app works very well. I can't find any error or fault yet.
And the Support team was great. Thank you, Kate!
Hi there,
Here's Oriana. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oriana
Transcy - Translate Language and Convert Currency
I would recommend this app for an all you need translation apps. As a website builder whats important for me is how easy it is to be able to translate on a page level, replace images, SEO TRANSLATIONS and have it in proper subfolders. The support on Transcy is quick and they do solve your issues. For me i had some trouble with my theme displaying the switcher, they took care of this completely.
Hi Andy,
This is Christabel from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Christabel
Transcy - Translate Language and Convert Currency
There were a few limitations wrt. 3rd party translations and currency displays. All in all a great app, easy to use and navigate. Quick response from support team is always a plus!
Hi there,
I'm Mirabel from Transcy. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy, we will take it into consideration to improve it
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Mirabel
Transcy by OneCommerce