Transcy: AI Language Translate , 5.301 avaliações
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Not usefull for shop with 1000 products and huge menu! Saving each manual line to edit take 7-20 seconds. You can not search for missing wrong translations. Please write in desc . that app is usefull only for small shops for 10-50 products maybe...
Hi Patrik,
Here's Miranda from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience caused to your store.
Regarding to your issues as following:
Firstly, the loading speed of back-end, it depends on how many pages as well as languages you're translating, it means the more pages or languages you have, the slow loading speed it should be. As your store has around 1000 products, it's hard to avoid the slow loading speed, however we will take this disadvantage to optimize the loading speed from back-end for store with a huge amount of products as well as different kinds of pages
Secondly, to find your words on homepage, unfortunately it does not have a search bar to find the word to edit, however you can find it by pressing ctrl+F as a temporary way. Meanwhile the functions including search bar, replace translation are on our roadmap and will be released soon.
As I have seen that my colleague has sent you a follow-up email, please let me know if you need further support. Looking forward to hearing from you soon.
Regards,
Miranda
Transcy - Translate Language and Convert Currency
Don't use this app, so, translation takes a while and if you mess up they won't take responsibility. The support team is not qualified to solve problems.
Hi Sebastian,
Here's Keisha from Transcy - Translate Language and Convert Currency Support Team and please accept our sincere apologies for the inconvenience you may have experienced with our app.
In relation to your concern as following:
1. The first concern is that "translation takes a while", it depends on how many pages as well as languages you're translating, it means the more pages or languages you have, the slow loading speed it should be.
2. Through your case, translated words cannot be reverted, however, we're flexible to revert your words without cost. For your case because of your mistake, but we still would like to revert the translated words. Particularly, we would like to inform that we have just released a big update that you will have unlimited words to translate, so you do not need to worry about missing words to translate.
As we have seen that our colleague has sent you a follow-up email. Could you please consider to reinstall our app and let us have a chance to support you with the highest priority?
Looking forward to hearing from you soon.
Best Regards
Keisha
Transcy - Translate Language and Convert Currency
This app is a fraud. I took the starter plan with 100.000 words. It said that I could translate till 5 languages. After that, the translation was not completed due to excess of words. Everything okay till here. I decided to delete 3 languages that I considered less important and retry to complete the translation at least or the other 2. MY WORDS WERE STILL AT 0 !!! I contacted the "24/7 costumer service". NO RESPONSE AFTER A WHILE. I mentioned the situation to her expecting that as it LOGIC, I would get the rest of the words back since I paid for the plan and couldn't get completed my website translation. Jennifer's solution as a team of the costumer service of TRANSCY app, was about money. She wanted me to pay more by upgrading my plan or buying more words.. HELOOOO?????
Is that what the customer service is for and the app about. I have reed thr reviews with 1 star and there's people who had even worst experiences with this app. Some of them even lost their pages. This app is completely not recommended.
Hi there,
My name's Robert again and we are truly sorry for this inconvenience caused.
Glad to inform that with the latest update, our app is now offering unlimited words to translate along with lots of useful functions. Hope you consider to reinstall our app and let us have a chance to support you with the highest priority
For unexpected support from my agent, I personally talked directly to them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Robert
Transcy - Translate Language and Convert Currency
I want to embed it into the footers and fix the position, please tell me how to achieve it? You have to distinguish between primary and secondary, in a store, goods are always the protagonist, and as a translation and currency switching plug-in is only a supporting role, you go to see the mainstream website, most of them are placed in the fixed and unimportant position of the footers, you have to provide the best choice scheme and high-level customization scheme, so that your products can sell better
Hi Luke,
I'm Jane from Transcy - Translate Language and Convert Currency Customer Support Team and we're deeply sorry for your bad experience with us.
In relation to your issue as switcher's position, for making it clear our app does provide many options to configure the switcher's appearance as well as its position on the website, may I know you have tried with it on switcher menu to find which is the best for your website?
Besides that if you want to embed it into the footer, we're willing to help you. Also we can see you uninstalled our app after few minutes without asking for support from us. Could you please consider to reinstall our app and let us have a chance to support you with the highest priority?
As my colleague has sent you a follow-up email, please kindly check it for further help. Hope to hear from you soonest.
Best Regards
Jane
Transcy - Translate Language and Convert Currency
I literally wasted about two hours of my time. I want to translate my site into Arabic, but unfortunately the conversation was a waste of time because the employee did not answer my questions in the first place. Every half hour he sends me a message and send me a link that has nothing to do with the question. In the end, I ask him to refer me to speak to another employee, and then he tells me please come back at work hours.
Hi there,
Here's Raymond from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience caused.
Regarding to your concern, now we're so happy to inform you that we have released Premium function trial for FREE 7 DAYS for all users who're in Free plan or Starter plan.
So you could feel free to experience all powerful functions such as Auto Translate, Translate 3rd Party Elements , Media Translate for FREE in 7 days. For more detail can be found with this link https://support.fireapps.io/en/article/could-i-test-out-all-premium-functions-in-7-days-for-free-on-transcy-x4sgie/
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Raymond
Transcy - Translate Language and Convert Currency
Useless. It drained all my words by translating english to english. Also ongoing translation was not able to be cancelled. No warning that only 3% of the website was going to be translated (We accidentaly chose a category og 67.000 pages and was not able to stop it. We spoke to support and they stopped replying. Also, the support was calling me "Dear" all the time, who does that? Wasted 40 USD.
Hi there,
I'm Jess from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for the inconvenience caused to your store.
As I have checked your case and seen that you accidentally choose your collection page to translate, unfortunately this page has too much words, so your available words run out. However, our app has not yet the function to stop translation once you press the button "translate", also the translated words cannot be reverted.
For your case, firstly I would like to recommend that you can buy more words to translate. Secondly, if the translation does not reach your expectation, you can edit it manually from our app.
Since you uninstalled our app already, could you please consider to reinstall our app and let us have a chance to support you with the highest priority Besides that, you are having an active chat with my colleague, please let them know if you need further support.
Looking forward to hearing from you soon.
Best Regards
Jess
Transcy - Translate Language and Convert Currency
Language not even accurate, worse than google translate not even kidding, 24/7 support was a joke. Would not recommend it at all to be honest, Ive asked them to remove the charges to my account pricing 17$, ill update if they havent removed it.
Hi there,
Here's Miranda from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience caused to your store.
Regarding to your concern, if the translation has not been accurate, you can edit it via our app back-end, please refer to this article link https://support.fireapps.io/en/article/how-to-edit-translated-content-manually-in-transcy-app-1liobha/ for more details.
Another concern is your charge, I have seen you are having an active chat with my colleague, please reply to them for further help.
Regards,
Miranda
Transcy - Translate Language and Convert Currency
if there was a zero star , i would definitely give them zero , their support team offered me to help installation . after few hours i noticed that they have messed up my store`s coding and my store got broken because of them . as a result , lost few hundreds dollars in sales and now they are just saying sorry . the worst app ever . never go for it .NEVER EVER. (10 of December update to my comment ) I am updating my review again , your technical team says that they want to send me back my subscription fee , how about my 600$ loss because of your technical team mistake , how they let themselves to touch my theme coding ? who gave them the permission to do that ? I have spent 24 hours to check everything to see if it works correctly and now you say you want to send me back my subscription fee ? is that how you support your members , or all of these reviews here that say you have good customer support are fake ? me and everyone else who want to use this app want to see how you cover your own mistake . and then you can ask me again to delete my 1 star review here !!!!! that is when I may delete my review here . not before that. and how you can ask me to re-install back the app ? how could I trust you? Haven’t you done enough with my store ? it looks like a joke , guys never go for them , you might loose whatever you have . guys before fall in trap of 5 stars reviews .read the one star reviews of other people here. (11 of December update to my comment ) still no news about my refund and covering my loss ? they promised us to cover our loss (600 dollar ) and refund our subscription fee ? no news and no one replies .more looks like a scam as so far happened to me . really be careful and do not fall into their traps , I keep updating you here each time .
Hi there,
Here's Raymond from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience caused.
Regarding to your concern, your switcher bar has not been shown on your mobile, so we have checked and fixed it already. Unfortunately, because of incompatible between your theme and our code, so the error happened and affected your theme. From our side, once the error happened, we also realized and fixed it by hiding our code as a temporary solution.
However, when our Dev team has been investigating to check and have a resolution, you uninstalled our app already. Could you please consider to re-install our app and let us have the last chance to support you with highest priority? We very much appreciate your business and hope that you will remain a valued customer.
Looking forward to hearing from you soon.
Best Regards
Raymond
404 Error on another language, it's not working at all, I will uninstall it now, I don't like this one
Hi there,
My name is Petey from Transcy - Translate Language and Convert Currency Customer Support Team and we are so sorry for the bad experience recently.
For 404 error when changing to another language you mentioned in the review, that is a known issue from Shopify side and you can fix it by youself via article link https://support.fireapps.io/en/article/why-does-the-404-error-page-appear-when-i-select-language-on-switcher-and-its-a-bug-55khsv/
However, to make sure everything work fine on your store, I will help you check and fix it directly on your store. Could you please help me re-install it and give me a chance to help you out?
Looking forward to hear from you soonest.
Best Regards,
Petey
I wish I could give -10 starts! I had the worst experience of my hole life with this app.
1) I installed it but obviously 2.000 words is not enough for a entire webpage
2) I tried to talk with CS and Andy let me waiting 1 hour to answer me 2 quick and simple questions about this the STARTER plan
3) I decided to buy it anyway... error... I've tried again... error.. I gave up!
4) I uninstalled the app
5) Surpriiiiiiise... I was charged twice!
6) I reinstalled the app, and surpriiiiiiise again: they were asking me to pay AGAIN. 3rd time!
7) I tried to talk AGAIN with Andy, and obviously he oriented me to pay again and then they will refund me (hope so)!
8) I payed and I started my translation... I thought 100.000 words were enough for my web. No, it's not! The translation got uncompleted.
9) THERE IS NO WAY TO UN-TRANSLATE SOME CONTENT AND RE-TRANSLATE YOUR WEB AGAIN. Once you translated something, even if you see you don't have more words and want to priorize another content, OBVIOUSLY they don't allow. YOU NEED TO UPGRADE your plan. Smart!
10) I uninstall the app and tried to reintall, AGAIN, to retranslate my page. Surpriiiiiiiiiiiiiise! They charged me again, because the app "don't memorize my previous payments" BUUUUUUT when I came back to dashboard........ is, the app memorised my last translation and I didn't have more words to use. UPGRADE OR UPGRADE!
It's surreal, unbelievable, I will do advertising against this app until the last day of my life.
Hello Juliana,
I'm Kate from FireApps Customer Support Team, and I am very sorry for the inconvenience caused to you.
First of all, please be advised that Transcy uses Shopify payment system. The way this system works is when you had installed our app with a paid plan, uninstalled and then re-install again within the next 30-day, you need to approve the charge again, but it won't charge you again in real. Therefore, our agent already informed that you won't have to pay for the 2nd or 3rd time you approved the charge. Also you can check this statement with Shopify support team since they are in charge of issue billing.
Secondly, if you get double/triple charge on your Shopify billing, please keep in mind that this is unexpected situation. Please do not worry, and we will refund the second/third charge for you without any hesitance. Also please check this article for more details: https://help.fireapps.io/en/articles/4237111-with-a-paid-plan-will-i-be-charged-again-when-doing-uninstall-and-re-install-transcy-app
Next, you can translate any pages which are in your higher priority in case your available words are not enough for whole your store. Just simply choose which pages you want to translate, instead of translating all of them.
Furthermore, when you choose "Translate all", our app will start translating all pages, and it will stop when your available words are not enough. The translation progress cannot be undo, and as a result, we highly recommend you to check, and estimate your website content before choosing which pages or all to be translated. You can get more information in this article: https://help.fireapps.io/en/articles/4240462-what-are-the-meaning-of-translated-words-and-available-words
Last but not least, since we are having an active conversation, please feel free to reply back to me there.
Regards,
Kate