Transcy: AI Language Translate , 5.138 avaliações
I really wish I could have read all these 1 star review before I made the purchase and I suggest you all do it pls, because all those 5 stars are probably fake from my experience:
1. The function itself did not work & they are making misleading claim and obvious violation of advertising law
- THEY’RE GOOD AT MAKING MISLEADING CLAIM BUT A JOKE IN PRODUCT DESIGH: I was using their growth plan and according to the scheme, I am eligible to use the advanced language feature & auto detect & translate features. However, to use advanced language I have to set up sub folders in Shopify Market and doing so would disable the auto detect & translate feature. It’s really ridiculous to develop two features that clash with each other but to advertise publicly is so low even for them.
- CANNOT TRANSLATE CHECKOUT PAGE: before making the payment, they promised they could achieve auto translate checkout steps. But the reality is if your customers check out with shopify pay, which most of the customers would, the page did not get translated
- SLOW DOWN YOUR PAGE SPEED: my page speed drop from 89 to 83 after installing this app
2. The product experience is trash:
- THIS IS NOT THE PLUG IN & GO APP YOU EXPECT: the setup is really confusing and cannot find a detailed step by step guide to explain how it works and how to set up.
- POOR USER EXPERIENCE: the interface is also trash and not self-explanatory. I had to keep jumping back and forth to get just 1 setup done.
3. The only thing their customer support did was passively responding, lying or trying to passing the buck
- EXTREMELY SLOW IN RESPOND: it took ages for the support to answer just a Yes or No question
- ATTEMPT TO CLOSE MY CASE WITH LIES: I reached out to support on how to set up because this dump app make it extremely confusing. Probably trying to close the case asap, the support guy Bo lied and did not reveal all the steps needed to me at at the first place. He only told the truth after I confirmed with him several times
- ALWAYS TRYING TO PASS THE BUCK: this app is a collection of bugs but every time I asked them to solve them, they were like ‘oh, shopify own the code, you should go ask shopify to deal with it’. Come on, I am paying you guys to do the auto translate, not shopify! If there is some technical problems between you and shopify, it should be you to reach shopify and get it fixed, not your customers!
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Regarding the misleading reply from Trancy:
1. Their support agent Bo, explained in details that setup sub folder on shopify would disable their geolocation app which is required by their auto language detect & translate features. But turn off sub folder would disable advanced language
2. if you cannot translate the checkout step, no matter the reason, you should not advertise and promise auto translate of checkout page
3. I already have more than 10 apps installed and my page speed score was 89 before installing this stupid app. But after installing this app, it was down to 83. This dump app alone slow me down by 6! And you told me it's normal?
The biggest problem with this app is these dishonest guys denied every issues, blame their bug to shopify and tried to build a business on lies
Hi Guancheng,
This is Stephen and we're deeply sorry for your unexpected experience with our app
In relation to your concerns as following:
1. For the first point " to use advanced language I have to set up sub folders in Shopify Market and doing so would disable the auto detect & translate feature" => for making it clear, it might be an misunderstanding information, regardless of setting subfolder or not from Shopify, you still use advanced language on on both subfolder and primary domain normally and there is no impact on auto detect and translate feature.
- Besides that, auto switch language will work on both primary as well subfolder domain, however if you use subfolder, you need to enable location recommendation on switcher setting
- Here, for your case, because you asked that why you did not see other markets to assign language in our app, so to assign language depending on other markets, you should set subfolder on Shopify
2. "unable to translate checkout page": as one of my colleagues as Teresa has explained about why the checkout page coming from the button "Shop pay" was not translated, it's because the page is set a hard code in English, it means it just worked in English, did not support directing to multi-language even if we proactively contacted Shopify about this issue and they also clearly confirmed it's their limitation
3. "SLOW DOWN YOUR PAGE SPEED: my page speed drop from 89 to 83 after installing this app", generally the more third parties you install, the lower speed your page is, so when you installed our app which also needs code inserting on your theme to work , so it's inevitable to make your page speed lower. Here, we follow Shopify's regulations on store page speed to minimize the impact on users' store. However, to operate an app, it will somewhat affect the speed but not significantly
4. Overall, based on the negative effects brining your experience, we have seriously noted those points and will take it into consideration to improve in the better way. Nothing is flawless and we're trying to improve our app day by day. Besides that, for unexpected support from our agents, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, so we highly appreciate your empathy on this situation
We have seen that one of our colleagues is reaching out you with clear explanations, please kindly check your email and let him know if you need further support
Regards,
Stephen
Transcy by OneCommerce
doesnt work and trying to charge me for two differnet subscriptions and not the monthly rate the anual rate not happy i do not pay for a broken product all the reviews are fake except the only other 1 star rating
Hi Patrick,
This is Lauren and we personally apologize for this inconvenience causing to your experience
Regarding to your concern, the main reason why you got two different charges is because you switched from lower annual charge to higher annual charge and the charge is prorated based on the difference in price and the number of days remaining in the billing cycle according to Shopify Policy
We have seen that one of our colleagues is reaching out you with clear explanation, please kindly check your email and let him know if you need further support
Regards,
Lauren
Transcy by OneCommerce
Absolute worst app we ever tried in 4 years.
We tried to have this app working for soon 6 months and here are a list of things you should know before downloading it:
- You will have to update EVERY single place manually on the website in ALL your languages. No matter if you update a landing page picture or just a single word you will MANUALLY have to sync ALL your languages.
- Editing is a PAIN - you have to click back and fourth in all the tabs and if you have 11 pages for just one section is will take you back to page 1 every single time. Known error by Transcy but not fixed.
- Support is really not at all what the positive reviews describe. Support says they fixed an error and then it is fixed but the next day it is back again.
Can not recommend at all and request a refund for our 6 months of lost time on this app
Hi Frida,
This is Vivian and we're deeply sorry for this unexpected situation causing to your experience
In relation to your concerns as following:
1. To update and translate your new content automatically, please use auto translate function
2. "Editing is a PAIN - you have to click back and fourth in all the tabs and if you have 11 pages for just one section is will take you back to page 1 every single time. Known error by Transcy but not fixed", unfortunately it's the limitation from our app and our Dev team has been aware of it and try to improve it soon in the next releases
3. As an additional apology, we already refunded three last billings. We have seen that one of our colleagues is following your case, he gave you a clear explanation, please kindly check your email and let him know if you need further support.
Regards,
Vivian
Transcy by OneCommerce
The worst translation app. IT COULDNT EVEN AUTO TRANSLATE ONE LANGUAGE. WHAT DISSAPOINTING APP. IVE HAD BETTER LUCK WITH THE FREE SHOPIFY TRANSLATION APP. NOT WORTH 69 DOLLARS
Hi Cameron,
This is Emma and we sincerely apologize for this inconvenience causing to your experience
Based on your feedback, you mentioned that "IT COULDNT EVEN AUTO TRANSLATE ONE LANGUAGE.", we have this function and it's existing in our app, please elaborate your issue along with its screenshot for better understanding
We have seen that one of our colleagues is reaching out you, but unsuccessful, please kindly check your email and let him know if you need further support.
Regards,
Emma
Transcy by OneCommerce
Honestly, I don't get the positive reviews... The translations are not really better than the native app and it's quite expensive for what it is. The most annoying part is that the app is PACKED with unwanted Ads! You are abusing the fact that I allowed your app to be in my store to show me sponsored content that I never asked for - this is an absolute NO GO! If I pay for an app, I do NOT wish to see ANY adverts there. Period.
Hi Alexander,
This is Carrick and we sincerely apologize for this inconvenience causing to your experience
In relation to your issue, we have noted this point and will take it into consideration to improve in the right way. Once again, please accept our apology for this unexpected experience with our app
We have seen that one of our colleagues is reaching out you, but unsuccessful, please kindly check your email and let her know if you need further support.
Regards,
Carrick
Transcy by OneCommerce
installed but the support has been terrible so many issues and they are being so casual about fixing it meanwhile driving traffic they simply dont care about their clients
Hi Sam,
I'm Stephen from Transcy and we sincerely apologize for your unexpected experience with us
Regarding to your main concerns as following:
1. Through this unexpected situation, we will recheck the relevant agent and have a proper training to avoid this in the future, so we highly appreciate your empathy
2. Because you uninstalled our app, so it's hard for us to check further, please consider to reinstall our app and let us have a chance to support you with the highest priority. Also, we have seen that one of our colleagues is following your case, he gave you a clear explanation, please kindly check your email and let him know if you need further support.
Regards,
Stephen
Transcy by OneCommerce
The product and its descriptions do not translate. There is no user manual or information. I hope it will be fixed soon
Hi Tolga,
This is Teresa from Transcy and we personally apologize for your unexpected experience with our app
Regarding to your issue, because you uninstalled our app, so it's hard for us to check your issue, so please consider to reinstall our app and let us have a chance to support you with the highest priority.
We have seen that one of our colleagues is reaching out you, but unsuccessful, please kindly check your email and let him know if you need further support.
Regards,
Teresa
Transcy by OneCommerce
This translation app is such a nightmare. It doesn't translate all website sections properly and the support is an utter joke. Also, theyve just raised their prices by 50%. I wouldn't recommend!
Hi there,
This is Saha and we personally apologize for any inconvenience causing to your experience
1. Through this unexpected situation, we will recheck the agent and have a proper training to avoid this in the future, so I highly appreciate your empathy
2. For the change of pricing, we are planning to improve the app’s performance including releasing new features and upgrading the server as well this year. After a hard time discussion, we have to change on our Pricing plans. We hope to get your understanding and support during this change. Along with this change, we guarantee to bring you a better experience with our app and service
We have seen that one of our colleagues is following your case, he gave you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.
Regards,
Saha
Transcy by OneCommerce
***update 04/23***
Terrible! stay away from it if you want an app that works and support team that helps.
We used this app for quite some time and realised, that the auto-switcher is not working. It took us 5(!!!) days and several hours, videos, calls, etc to convince them that the problem is there. Unfortunately they just test on Windows and dont care about Android or iOS devices.
After we convinced that the app does not work properly they have been working on it for another 5 days without any result. we are getting the usually apologies and appeasements but losing hundreds of ad dollars because of the app.
If you are looking for an app dont get this. It is nerve wrecking and useless.
***original review***
I was looking for an alternative to Langify (because of pricing) and found the app. Great app, support (thank you Dory) and UX/UI! Thanks
Hi Pablo,
This is Kieran from Transcy and we personally apologize for this inconvenience causing to your experience
1. For unexpected support from our agents, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us
2. For your case, we're checking on your issue, unfortunately you uninstalled our app, please let us have a chance by reinstalling our app. We have seen that one of our colleagues is following your case, please kindly check your email and let him know if you need further support.
Regards,
Kieran
Transcy by OneCommerce
Offre gratuite non valable si la boutique est ouverte depuis plus de 60 jours. Aucune informations concernant cette condition, obligé de payé ! Je ne recommande pas
Hi Kevin,
This is Ruby and we sincerely apologize for this inconvenience causing to your experience
In relation to your issue, because the information about Free plan is not clear enough, on App information because of the limit rule of character from Shopify we cannot provide its information in details, meanwhile our concern team will check on it to avoid misleading in the future
We have seen that one of our colleagues is following your case, he gave you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.
Regards,
Ruby
Transcy by OneCommerce