Transcy: AI Language Translate
Atende aos mais altos padrões de qualidade da Shopify nos quesitos velocidade, facilidade de uso e valor do lojista
Avaliações (2.879)
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Works well and fairly good support, but the supporters are not technical so they are just the first layer and often they'll ask the dev team review issues. Main issue is when it translates elements on the site which it shouldn't such as sizes, etc.
Hi Senai,
Here's Kane from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your feedback about our support would be really meaningful to me.
Regarding to your issues, firstly our agents are preparing the basic technical knowledge and because your issue is related to code, so it needs Dev team to find the root cause and then fix it as soon as possible.
Secondly, your variants including sizes or color, is not translating properly because those variants are considered as third party elements, so our app will automatically detect it and translate it, in case you want those variants not being translated, just please let us know, so we will keep its meaning as the same as original.
More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kane
Transcy - Translate Language and Convert Currency
I use this help to help me add a second language to my website. Customer support is always able to help you. I don't like that it does automatically the 3rd party apps and you're not able to edit them. Other than that, I am satisfied with the experience so far.
Hi there,
I'm Levi from Transcy. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. For your feedback about the translation quality by third party app, we will seriously note your point and try to find the better way to improve the translation quality
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Levi
Transcy by OneCommerce
The app works and the support has been fast and reliable. I do sell books in multiple languages, and one thing I wish it would help me do is hide content based on language. Maybe it's an idea for the future.
Hi there,
I'm Kaylin. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Kaylin
Transcy - Translate Language and Convert Currency
per essere un applicazione per le traduzioni é peccato che sia localizzata solo in lingua Inglese ...
Hi Mauro,
This is Diego. Thanks for your review about our app.
In relation to your concern, I seem not to catch your point, please elaborate it so we can check and help you further. I have seen that one of my colleague is following your case, please let them know if you need further support.
Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.
Regards,
Diego
Transcy - Translate Language and Convert Currency
I think the app does mostly well and customer support is quite goal orientated but we had some bugs to fix which really took a day..
Except for the bugs I would recommend it and also the kind lady from the support!
App isn't super intuitive to use but I got excellent support from Kaity. Thanks for your help today :)
Hi there,
I'm Mirabel from Transcy. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Mirabel
Transcy by OneCommerce
It is a good translation tool. There is one thing I just couldn't figure out in the system. The system automatically translates the website name on browser tab. It shouldn't because it is one word but even if I want to change it manually I just can't find where to do it. Also it adds a black background to the favicon for some reason.
Hi there,
This is Kieran. Thanks for your review about our app
For the current issues, I have seen that one of my colleagues is following your case, please let know if you need further support
Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kieran
Transcy - Translate Language and Convert Currency
App is complex, but works fine more or less.
Support is very fast to solve problems.
very good app and help center great
Perfect support, it was fast and great. Just the way I like it.
The only things that were wrong were the application itself which at times was not very easy to use and had some bugs. But everything is fine after the help of the support...
Hi there,
This is Jocelyn. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Jocelyn
Transcy - Translate Language and Convert Currency