Transcy: AI Language Translate
Uppfyller Shopifys högsta kvalitetsstandarder när det gäller hastighet, enkelhet och värde för handlaren
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Great app! Had problems with the API but the customer support helped me very fast and solved the problem! Thanks!
Hi there,
This is Jocelyn from Transcy. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If there's anything else we can do to help, please let us know via our live chat or email us at support@transcy.io
Regards,
Jocelyn
Transcy by OneCommerce
Disappointing Experience with Transcy AI :
I had a really frustrating experience with Transcy AI. The app was difficult to use and plagued with multiple bugs. I initially chose a plan to test it out, but due to all the issues, I ended up uninstalling it. After a month, I decided to give it another try and pick the plan that suited my needs, only to be told that I couldn’t have a free trial anymore. Even though I couldn't use it properly the first time because of the bugs, they insisted I pay upfront. They have all the data of my previous use, yet they expect you to pay for something you never really got to test. On top of that, their customer service takes a long time to respond. Honestly, for an app with such a reputation, this is far from professional. I cannot recommend Transcy AI due to their lack of flexibility, especially when it was their fault in the first place.
Hi there,
This is John and we personally apologize for any inconvenience causing to your experience
- For unexpected support from the agent, we will have a proper training to improve the service. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us
- Basically, in order to provide customer a quick look on how our app works with full features, we are happy to give you 7-day trial when you first install our app. For your case, the trial was ended and we're unable to extend it, however we're willing to offer an exclusive offer "30-day money-back guarantee", it means if our app doesn't meet your needs within 30 days, we’ll provide refund
- We have seen that one of our colleagues is reaching out you and help you resolve all queries, please check your email and let him know if you need further support
Hope to hear from you soon
Regards,
John
Transcy by OneCommerce
installed and uninstalled - complicated and full of pay walls for a coreect and adjusted translation
Hi there,
This is Brian and we personally apologize for any inconvenience causing to your experience
- We have realized you met some troubles starting using our app, then one of our colleagues have reached you via live chat and email as well but we still have not received your response
- To follow up your case, one of our colleagues is reaching out you via email again, please check your email and let him know if you need further support
Hope to hear from you soon
Regards,
Brian
Transcy by OneCommerce
Use caution when using this app. Actually, no one should be using this app as it is SEO killer. The app does not comply with Google's SEO guidelines, which leads to google not indexing translated pages due to 302 Redirect.
The team know the issue but apparently their response to the issue is that their app "focuses on the storefront". This is Bull*.
If you want your store to be discoverable from Google, DO NOT USE THIS APP.
Now this is for the redirection.
When it comes to translations:
1. It is just an expensive version of the basic Shopify App using Google Translate. To use the AI version you need to pay even more.
2. It has a better user experience that the basic Shopify App, but still not in Sync with the already translated content. Content translated outside the App is considered Untranslated. Doesn't make sense.
Only + from my experience using the App is their Support team. They are always very responsive and helpful despite the quality of their app.
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Edit of review on the 16th of September 2024 - In response to Transcy response.
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You mentioned that you tried to provide solution to resolve that.
"However, we still have tried to provide the relevant solution to resolve that, meanwhile we seriously noted this feedback to improve our app"
That's not true. What you asked me to do is to turn on the recommendation. When I asked you if that will work, your answer was that "It might mitigate the issue". You did not provide a clear and confident answer/solution. Even though you knew that it won't work (i suspect, considering all the other negative reviews), you still recommended me a not functional solution to my problem. That's worst than be straight from the beginning and then saying "We are not responsible for SEO, just the storefront".
Regarding content untranslated outside the app, you can just create a status "Translated by Third Party" instead of "Untranslated". By having the status of Translated content as "Untranslated" you prompt user to translate already translated content and pay even more. That's questionable practice.
Hi Aris,
This is Raymond from technical team leader of Transcy and on the behalf of my team, I personally apologize for any inconvenience causing to your experience
1. Regarding to your SEO performance, please let me make it clear basically, we have the function as "auto switch language by location". In other words, your language along with URL will be automatically redirected based on location, so this function might be one of the main reasons leading to Google automatic redirection issue. As a result, one of my colleagues has recommended to use "Recommend pop-up" instead to avoid this issue. In fact, we have meet some similar cases and we still guided them to avoid this. Fortunately, they all works properly later on
2. As you suggest to change the status "Translated by Third Party" instead of "Untranslated", I have noted this point and will take it into consideration
For further discussion via chat or email channel easily and hope you give us the last chance to support your case, I would like to send you a follow up email via your store email
Hope to hear from you soon
Regards,
Raymond
Transcy by OneCommerce
Transcy is a powerful tool for grow your website on Google. The support team from Transcy is also amazon, they are reply my questions fast all the time, and it is very helpful!
Hi there,
Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our live chat or email us at support@transcy.io
Regards,
Oriana
Transcy by OneCommerce
great app, great support
Hi there,
I'm Mirabel from Transcy. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Best Regards
Mirabel
Transcy by OneCommerce
amazing app for language translation, currency and great customer service.
Hi there,
Here's Jena from Transcy. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@transcy.io
Regards,
Jena
Transcy by OneCommerce
Cris did a great job!!!!! Quick help when we need it most.
UPDATE: we've been using Transcy for a while now and the support is very responsive. No issue there. However, it seems like we've had issues every other week or so. The app is very buggy and needs constant attention. Also, every time there is an update, you'll find out because there will be issues in your store. VERY frustrating!!!
This app works but it needs constant attention. It tends to work in spurts and regularly will break your store and cause massive 404 errors and redirects.... User be ware.
Hi there,
This is Patrick from Transcy and we're deeply sorry for this inconvenience causing to your experience
In relation to your concern, we're wondering that one of the main reason is coming from the translation of URL handles with your Blog posts, translating this element usually leads to SEO as well as index issue. Also we do not recommend users to translate URL handles. To resolve it, please consider to remove the translation of URL handles
We have seen one of our colleagues is reaching out you via email to explain and find out the relevant solution, please check your email and let him know if you need further support
Hope to hear from you soon
Regards,
Patrick
Transcy by OneCommerce
Good working system, Fast support in case anything happens!
Hi there,
This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Regards,
Patrick
Transcy by OneCommerce
Exceptional Support, Amazing App. :) Keep it up
Hi there,
This is Jocelyn from Transcy. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If there's anything else we can do to help, please let us know via our live chat or email us at support@transcy.io
Regards,
Jocelyn
Transcy by OneCommerce