Transcy: AI Language Translate

Hi sir,

This is Brian, and we apologize for the trouble you've been experiencing.

Regarding your issue, we are missing some key information. We were never contacted about your site breaking, so we haven't had a chance to investigate or help. To find a solution, we need to understand precisely what went wrong.Could you please describe what happened?

We have noticed that one of our colleagues is in touch with you. Please let them know if you need further support

Best Regards
Brian
Transcy by FireGroup Technology

Hi,

Here's Aiden. I’m truly sorry to hear that your experience with our app hasn’t been a positive one, and I apologize for any inconvenience or frustration caused.

We’d really value the chance to improve your experience. Please consider reinstalling the app and let us have a final chance to support you with the highest priority

If there’s any part of the setup that feels unclear, please let us know. We'd be glad to guide you step by step and make the process as smooth as possible. We also noticed that one of our team members is already assisting you via email. Please feel free to let them know if you need any further support.

Looking forward to hearing from you

Regards,
Aiden
Transcy by OneCommerce

Hi sir,

This is Ethan, and we apologize for the trouble you've been experiencing.

1. Regarding the language issue, our team checked your case and, from our previous conversation, it appears we were able to guide you through the steps and you confirmed that the problem had been resolved. We sincerely hope everything is now working smoothly on your end, but if anything is still not functioning as expected, please let us know — we’re here to help until it's fully resolved.

2. About the customer support experience, I completely understand why it felt unhelpful. Just to clarify for future reference, whenever you start a new chat, you’ll first interact with our AI assistant. We introduced this system because our human support team cannot operate 24/7, and the AI helps handle common questions quickly. When the AI cannot resolve the issue, the conversation is automatically escalated to a human agent.

That said, we acknowledge that our AI still has limitations, and I’m genuinely sorry that this affected your experience. Improving its accuracy and usefulness is one of our top priorities, and we’re actively working on strengthening both AI performance and overall support quality.

Best Regards
Ethan
Transcy by FireGroup Technology

Merci beaucoup ! Nous sommes ravis que Transcy ait répondu à vos attentes.

-L'équipe Transcy-

Hi sir,

This is Saha, and we apologize for the trouble you've been experiencing.

1. Regarding the SKU issue on Oct 28, we confirm that we did not edit or change your source code — we only removed the variant’s translation in Transcy

2. For the banner issue, as one of my colleagues explained, our app only translates content from the default language and doesn’t support customizing images per market. That’s why the Dutch banner image wasn’t changed — we didn’t modify anything on your end.

3. About the image switching feature, could you please share a screenshot and storefront link showing how it worked before? This will help us investigate and clarify the cause more accurately.

Thank you for your patience and understanding.

Best Regards
Saha
Transcy by FireGroup Technology

Hi Gihan,

I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy by OneCommerce

Hi sir,

This is Shiro, and we apologize for the trouble you've been experiencing.

It’s not entirely clear why you mentioned the “worst customer service,” as in our private chat box we clearly addressed your previous inquiries. Could you please confirm if you had a chance to see our message sent on October 31? We’d be happy to clarify anything that might have been missed.

We’d also like to take this opportunity to share some context regarding the recent pricing adjustment. Since March 2023, for over two years, our team has been working tirelessly to enhance the app with substantial improvements and new features. These updates have significantly boosted performance, added advanced translation and localization tools, and helped many businesses expand their global reach more effectively.

We’d really appreciate it if you could revisit our message or reach out again — we’re more than happy to assist and clarify everything for you.

Best Regards
Shiro
Transcy by FireGroup Technology

Hi Brunam

I'm Kaylin from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app. In case you still get confused about SEO translation function, please let our agent who is taking care your case know, so she can help you further.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy - Translate Language and Convert Currency