Transcy: AI Language Translate
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Support chat was very helpful I have chatted the Comei" she was doing her best for my inquiry about my invoice
thank you very much for a great service
Tayseer
Hi Tasyeer,
This is Jolie from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.
Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Jolie
Transcy by OneCommerce
Everything was quick , clear and easy. Lisa had helped me with the initial setup. Friendly and efficient :)
Hi there,
I'm Michael from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Michael
Transcy - Translate Language and Convert Currency
this app is very good and very easy to use. I recommend this application for your shop. Thank you so much
Hi Odran
This is Patrick from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Patrick
Transcy - Translate Language and Convert Currency
I really enjoyed using this application, everything is accessible and understandable, and if something is unclear, then you can watch a short video. The service help responds very quickly and helps to sort out your problems in a matter of seconds.
No Transparency, Terrible customer support.
Access request granted to Transcy app team to fix an error that appears in translation and after that some changes on the theme where done , customers couldn't check out. We had multiple changes within the theme to fix this error without any clear communication from them on what was done when we requested a clarification to fix the problem.
Hi Sally,
I'm Marry from Transcy and we're deeply sorry for any inconvenience causing to your experience
We have seen that one of our colleagues is following your case, he gave you clear explanation as well as solution for your case, please kindly check your email and let him know if you need further support
Best Regards
Marry
Transcy - Translate Language and Convert Currency
Thank you so much Flora for being so kind and kind and thank you very much for her team Thank you for wishing you all a Merry Christmas
Hi Yangzhao,
Here's Andrew from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Andrew
Transcy - Translate Language and Convert Currency
Updated feedback after some months of using the Transcy app: I would give 5 stars to the team, AMAZING team, but the app itself is starting to get on my nerves seriously. Ok fine, the team is proactive and you can join them 24/7, they're polite and they fix most of the problems quite fast, but... new problems are showing up all the time! Things that were fine suddenly got translated wrong, problems that were fixed come back, and we don't have much control on quite "normal" editing things, such as writing a text on 2 different lines. I need to ask the team to break my own text so it shows properly. That's just an exemple. If you have a lot of variants on your website, I would suggest you look for another app. They can't edit variant menus, I mean, if you have side menus showing your variants as filters, it will end up being auto-translated, with mistakes that are not editable. And mistakes keep coming back in the variants in the listing pages. One day it's ok, the other it's auto-translated with mistakes. And I go in the app to translate back properly, and of course, it's already translated as needed. Since I did this work... Also, the team keep asking to change my review to a 5 star-review. It used to be a 4-star review but I had to go down to 3, because I'm started to feel super frustrated. I need to take 1 to 5 hours a week to get problems fixed with the team, and this is valuable time that could be spent in so much more ways for me, as a small entrepreneur. Again, the big value of this app is the amazing team behind it. I'm not saying anything bad about the team, but the app is not suitable for a professional website, which I'm trying to get. *** Idea for the team of something that could be improved in the app = I would enjoy A LOT if in the product translation boxes there was a word count in the SEO parts.... Now I need to copy my SEO translations and copy them into Word to see how many characters i'm at. That little improvement would save a lot of time to users who take SEO seriously.
Hi Ruby,
I'm Bellamy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Bellamy
Transcy - Translate Language and Convert Currency
Cette application est trop lente, l'abonnement est cher dés 10 € seulement pour 2 langues ect .. Ce n'est pas assez fluide pour paramétré et mettre en place l'application.
Hi Chloe,
This is Kevin from Transcy and we sincerely apologize for your unexpected experience with our app
In relation to your concerns as following:
1. The application is too slow, unfortunately we seem not to catch your point clearly, we really appreciate if you explain it more details
2. As you mentioned the basic plan with $10 for 2 languages and it's not enough to set up. For making it clear, with basic plan, you can add two target languages including 1 basic and 1 advance language along with 167 currencies. Besides language, our app also supports to translate meta tags as well as description tags and to provide unique URLs for each language to ensure your store is easy to find on every search engine. Especially, we have an exclusive function called language and currency assignment, it means to decide which language and currency customers will be able to see. In Belgium, for example, Dutch is more common, but your customers can still browse and buy in French or any other languages.
We have seen that one of our colleagues is following your case, he gave you a clear explanation, please kindly check your email and let him know if you need further support.
Regards,
Kevin
Transcy by OneCommerce
I have my technical challenges, but support are very fast and helpfull - so far I am overall happi. I look forward to see, if it will increase sales.
Hi Martin,
This is Jocelyn. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Jocelyn
Transcy - Translate Language and Convert Currency
with the paid plan geolocalized translation is available. Racommanded. Very kind from the assistance, 1to1 steb by step guide!
Hi there,
I'm Mirabel from Transcy. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Mirabel
Transcy by OneCommerce