Transcy: AI Language Translate
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Recensioner (5 910)
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Horrible experience. Still having issues now after uninstalling.
Full of bugs. Wish we never installed it.
Hi Andrea,
Here's Jena and we are deeply sorry for unexpected experience with our app
I have seen that one of my colleague is reaching out you, but unsuccessful, please kindly check your email for further help. No worry, we're here to help you until it's completed resolved
Looking forward to hearing from you soonest
Regards,
Jena
Transcy - Translate Language and Convert Currency
Very bad user navigation, I get a lot problems with my store translation. The user interface don't scrolling down its very lag. I want to cancel my subscription but i don't see in any where to cancel, it this is another fall.I uninstall my app, but the company charge my the middle plan price ($17.90). When I reinstall my app to see if its work better, the app say that I need to pay the same tariff again. I WANT MY MONEY BACK !!!!!!
Hi there,
Here's Bella from Transcy - Translate Language and Convert Currency Support Team and we are truly sorry for this inconvenience caused.
In relation to your problem as following:
1. You said that "I get a lot problems with my store translation and The user interface don't scrolling down its very lag", please elaborate your concern along with your screenshot so we can help you further.
2. To cancel your subscription, you have to uninstall our app from Shopify admin then the subscription will be cancelled as well. You won't be charged on next billing.
3. App charge, for making it clear that within 30 days of your current billing cycle, you can uninstall and re-install our app several times without being double charge or multiple charges on your billing payment. (Just approve the charge, and you won't be billed twice)
As you are having an active chat with my colleague, please let them know if you need further support.
Looking forward to hearing from you soon.
Regards,
Bella
Transcy - Translate Language and Convert Currency
Cambio mi opinión, porque me solucionaron unos problemas pero me surgieron mas problemas en mi tienda con tema de códigos y demás, Ahora me toca pedir ayuda al soporte técnico del Tema para que me solucione estos Problemas, ya que no quiero dejar entrar más a esta app en mi cuenta. Si tengo surte me lo arreglaran, sino me tocara montar otra tienda Online...Además las palabras que te ofrecen por casi 20€ al mes son muy Limitadas, i si quieres más palabras a pagar más...
Hi there,
I'm Michael from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience caused.
As I have checked your case and seen that since you met trouble with our app and my colleague has resolved it, however, from that time I have not seen you contacted my colleague to check and fix other concerns.
I have followed up your care via email, please check it and let me know if you need further help. We are always willing to help you!
Best Regards
Michael
Transcy - Translate Language and Convert Currency
Plan (which is not cheap) have 100,000 words to translate. It seems is a lot but their system counts the words of shopify design (which you dont need). And dont make mistakes! Because every moment you change something, the words counter runs. My 100,000 words ended in 3 languages and no blog, no big texts... actually I dont know how they ended. I think is not transparent. Not recommended!
Hi there,
Here's Kate again. I am so sorry for the inconvenience causing to your experience.
Glad to inform that with the latest update, our app is now offering unlimited words to translate along with lots of useful functions. Hope you consider to reinstall our app and let us have a chance to support you with the highest priority
If you have any questions or need further help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards,
Kate
Transcy - Translate Language and Convert Currency
Very bad app and it is not working properly , broke 10 time for one week .Big problem for me and lost a lot of customers !!! NOT working good !!! Last time i had a lot of people contacting me to complain about the language problem !
Hi Miroslav,
This is Anna from Transcy and we're deeply sorry for your unexpected experience with our app
Regarding to your issue, because you uninstalled our app already so it's hard for us to check and reproduce the bug further, so please consider to reinstall our app and let us have a chance to support you with the highest priority.
We have seen that one of our colleagues is reaching out you, but unsuccessful, please kindly check your email and let him know if you need further support.
Regards,
Anna
Transcy by OneCommerce
they provide Chinese traditional language but the translation is totally wrong and they didn't have the Chinese Hong Kong Icon and wording. the staff should have more training before the start with their work. instead of checking he only said "unfortunately" and this guy is work in CS team. thanks to Raymond to lost 1 customer
Hi there,
This is Jacob from Transcy - Translate Language and Convert Currency Customer Support Team and we`re truly sorry for this inconvenience caused.
Regarding to your concerns as following:
1. Firstly, in case your translation does not reach your expectation, you can edit it manually in our app.
2. "they didn't have the Chinese Hong Kong Icon and wording", for making it clear, we would like to explain that the flag (icon) and its description were synced automatically from Shopify, it's a limitation from Shopify. However, we are having an internal discussion with Shopify to improve it in the better way.
3. We will note your feedback in relation to my colleague as his supporting skill about your case, also this feedback would be helpful for us to take this disadvantage experience to improve our supporting skills. Once again, we extremely apologize for this unfortunately situation which occurred to you.
You are having a follow-up email with my colleague, please let them know if you need further support.
Best Regards
Jacob
I haven't started using it yet but the setup went very smooth with all the help I was receiving from the customer service. Big help!! Thanks.
UPDATE- I've now started using the app, very disappointed since I've already spent much time translating a lot but customer service does not help me to solve my problems or questions. They answer slow and don't have any type of knowledge needed to help. The translating is not very well so you need to sit and go through every little page translated to make sure it is correctly spelled. Super time-consuming. I will stop using this app.
Hi Johanna,
My name's Vincent from Transcy - Translate Language and Convert Currency Customer Support Team. We're so sad to see your updated review, however we sincerely apologize for this inconvenience.
For unexpected support from my agent, I personally talked directly to them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation.
For your concerns, I have seen that my colleague is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check your email and let him know if you need further support.
Looking forward to hearing from you soon.
Regards,
Vincent
Transcy - Translate Language and Convert Currency
Terrible app, reviews are most likely fudged. I don't know what I could do wrong, I did everything according to the instructions which I reviewed 10 times, support helped me, but still problems remained. If you make a small change/add a product - sit in the settings for hours (considering that support helps you). Currencies, languages - there are always problems with everything. I don't recommend this app if you care about your nerves.
Hi Pavlo,
This is Peter and we're truly sorry for this inconvenience causing to your experience
In relation to your issues, we have seen that our agents tried to check and find out the relevant solution to resolve your case as soon as possible. If there's any errors still existing, please consider to reinstall our app and let us have a chance to support you
Also we have seen that one of our colleagues is reaching out you, please let him know if you need further support
Regards,
Peter
Transcy by OneCommerce
We uninstalled this app once as the staff told us that Transcy is are not compatible with other 3rd party app. After we uninstalled, Transcy's staff Jennifer begged us to reinstalled so she will look into the problem and solve it. We reinstalled eventually and Transcy's dev team gave us the same answer of their incompatibility. We are highly unimpressed. Sorry but this app will waste your time. Do not try.
Hi there,
This is Brian and please accept my deepest apology for this inconvenience.
For unexpected support from my agent, I personally talked directly to them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation
As I have seen that my colleague is reaching out you but unsuccessful, also has sent you follow-up emails, please kindly check your email for further support. Looking forward to hearing from you soon.
Regards,
Brian
Transcy - Translate Language and Convert Currency
Update: After two weeks of live testing. Visitors droped 45%.... Sales droped over 50%. Some users from germany get the english version displayed and canceled the order. I have deleted the app. Old Rating: Easy Interface, Good Design and a smooth auto translation. You can also add manual translation after. Perfect & a very helpful team which guides you thru all the setup. Thank you.
Hi Karsten,
I'm Mirabel and we sincerely apologize for this inconvenience causing to your experience.
In relation to your main issue about dropped visitors or sales, we need to check further if there's any wrong from our app. Besides that, please recheck the rest of features such as business strategy, because your issue may come from many different kinds of aspects. We find this useful as we also had a hard time gaining sales .You may check on this link we're going to provide https://www.shopifycompass.com/
As we have seen that one of our colleague is reaching out you but unsuccessful, also has sent you follow-up emails, please kindly check your email for further support. Looking forward to hearing from you soon.
Best Regards
Mirabel
Transcy - Translate Language and Convert Currency