Transcy: AI Language Translate

Hi David,

Here's Vincent from Transcy - Translate Language and Convert Currency Support Team. We sincerely apologize for this inconvenience causing to your store.

We have seen that you uninstalled our app already. For further check your case, you please consider to reinstall our app and let us have a chance to support you with the highest priority.

Besides that our colleague is supporting your case, please kindly check the relevant channel for further help. Looking forward to hearing from you soon

Regards,
Vincent
Transcy - Translate Language and Convert Currency

Hi there,

This is Alex from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your review.

We've seen that you left us with 3 star review and concerned about the dashboard, so we are wondering that there is something wrong with our app that makes you feel unsatisfied when testing the app. My colleague has sent you a follow-up email, please let them know if you need further support.

Looking forward to hearing from you soon.

Regards,
Alex
Transcy - Translate Language and Convert Currency

Hi there,

I'm Stephen and we sincerely apologize for this inconvenience

- For AI translation, it's a known issue that we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes

- We have seen that one of our colleagues is following your case, please kindly check your email and let him know if you need further support

Looking forward to hearing from you as soon as possible

Regards,
Stephen
Transcy by OneCommerce

Hi Wendy,

I'm Anna from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

In relation to your concern, as you said that it's slow, you mean once you switch to target language, the switcher button is loading slowly, do not you? If yes, as usual, after your page fully renders, the switcher button will shown around 3 seconds. We have realized this and it will be improved in the next version.

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Anna
Transcy - Translate Language and Convert Currency

Hi Rebecca,

Here's Emma. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Emma
Transcy - Translate Language and Convert Currency

Hi Yunus,

This is Andrew and we're deeply sorry for your unexpected experience with our app

Regarding to your concern, we're offering 4 plans including Free plan as well. For Free plan, we offer this plan for stores that created within 60 days in the hopes of helping them in the early stages, in case you have not seen it from your side, please let us know for further check.

I have seen that my colleague is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support.

Regards,
Andrew
Transcy - Translate Language and Convert Currency

Hi Roman,

Here's Diego from Transcy - Translate Language and Convert Currency Customer Support Team and we're so sorry for this inconvenience that might have

With your feedback about our limitation with +1000 products, I've already forwarded to my Dev team and noted down to our update list. We're aware of this limitation would might affect not only to your business but also other customers. Because of some technical limit and server, we've been trying to improve this downside and definitely will consider and change this limitation better in the near improvement. So please stay tuned. Will keep you updated once got any news.

For translating checkout page and editing translation, you have to just add language as advance language. You added language as basic that's the reason it was not translating checkout page and you were unable to edit translation. As I have seen that my colleague has sent you follow-up email please let them know if you need further support.

Best Regards,
Diego

Hi there,

My name's Carrick from Transcy. We appreciate your feedback and comment about your experience when using Transcy and loving our support.

In relation to your issues as following:

1. For the font issue of your target language as Vietnamese, our app does not change your font when switching to target language, we just translate text and still keep the same font as your default language. For the customization of font for target language, unfortunately it is not possible to do that at the moment. However, I still note your point and our Dev team will take it into consideration in the future release, so I highly appreciate your empathy on this situation

2, "how can I setup Vietnamese first without the user to click on the dropdown to change the language?" => it's auto switch language function, it will be available from Growth plan and above

We have seen that one of our colleagues is following your case, he gave you a clear explanation, please kindly check and let him know if you need further support.

Regards,
Carrick
Transcy by OneCommerce

Hi Franco,

I'm Jolie. Thanks for taking the time to share your feedback with Transcy

However it sounds like you did not have a good time with us. For the translation quality, we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes.

Due to the limitation of AI system, we provide Edit translation feature in case customer can modify target translation if any mistakes made by AI. Note that Paid plan will be required to edit translation.

As I have seen that one of my colleague has send you follow-up emails, please kindly check it and let them know if you need further support.

Best Regards
Jolie
Transcy - Translate Language and Convert Currency

Hi there,

I'm Lucy from Transcy - Translate Language and Convert Currency Customer Support Team. We thank for your feedback and also sincerely apologize for this inconvenience caused.

Regarding to your concern, for making it clear that on boarding process, our app will let users choose sections or pages they want to translate, so I am wondering you accidentally selected all pages to translate.

As I have checked, you uninstalled our app already, could you please reinstall our app and let us have a chance to support you with the highest priority? You are having an active chat with my colleague, please let them know if you need further support.

Looking forward to hearing from you soon.

Best Regards
Lucy
Transcy - Translate Language and Convert Currency