Transcy: AI Language Translate
ตรงตามมาตรฐานคุณภาพสูงสุดของ Shopify ในด้านความเร็ว การใช้งานง่าย และมูลค่าของผู้ขาย
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Very helpful support, app works very well with our website and was very easy to use, any problems the support team were there to help!
Great and easy to use app and extremely professional support service. Totally happy with this experience.
Hi Acetificio,
Here's Kane from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Kane
Transcy - Translate Language and Convert Currency
Too many issues with this app. Edits cannot be done on pages done with a PageBuilder, it's not compatible with 3rd party apps. The team tried to solve this and deleted our tab app without our consent to make their app work - if we hadn't asked what they did to make the app work they wouldn't have told us. All in all very unprofessional, low quality auto-translations and basically a waste of 7+ hours. If you're looking for standard translations without the need of editing anything but the standard Shopify theme pages I bet it's fine.
Hi Julie,
This is Kevin and please accept my deepest apology for this inconvenience.
For unexpected support from my agent, I personally talked directly to them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation.
For automatic translation, we are using an AI Translation System, so sometimes quality will not meet customer's expectation due to specific language or business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes
As I have seen that my colleague is reaching out you, please let them if you need further support.
Regards,
Kevin
Transcy - Translate Language and Convert Currency
if there was a zero star , i would definitely give them zero , their support team offered me to help installation . after few hours i noticed that they have messed up my store`s coding and my store got broken because of them . as a result , lost few hundreds dollars in sales and now they are just saying sorry . the worst app ever . never go for it .NEVER EVER. (10 of December update to my comment ) I am updating my review again , your technical team says that they want to send me back my subscription fee , how about my 600$ loss because of your technical team mistake , how they let themselves to touch my theme coding ? who gave them the permission to do that ? I have spent 24 hours to check everything to see if it works correctly and now you say you want to send me back my subscription fee ? is that how you support your members , or all of these reviews here that say you have good customer support are fake ? me and everyone else who want to use this app want to see how you cover your own mistake . and then you can ask me again to delete my 1 star review here !!!!! that is when I may delete my review here . not before that. and how you can ask me to re-install back the app ? how could I trust you? Haven’t you done enough with my store ? it looks like a joke , guys never go for them , you might loose whatever you have . guys before fall in trap of 5 stars reviews .read the one star reviews of other people here. (11 of December update to my comment ) still no news about my refund and covering my loss ? they promised us to cover our loss (600 dollar ) and refund our subscription fee ? no news and no one replies .more looks like a scam as so far happened to me . really be careful and do not fall into their traps , I keep updating you here each time .
Hi there,
Here's Raymond from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience caused.
Regarding to your concern, your switcher bar has not been shown on your mobile, so we have checked and fixed it already. Unfortunately, because of incompatible between your theme and our code, so the error happened and affected your theme. From our side, once the error happened, we also realized and fixed it by hiding our code as a temporary solution.
However, when our Dev team has been investigating to check and have a resolution, you uninstalled our app already. Could you please consider to re-install our app and let us have the last chance to support you with highest priority? We very much appreciate your business and hope that you will remain a valued customer.
Looking forward to hearing from you soon.
Best Regards
Raymond
Thank you Molly for the help to the installation ! It was very nice, simple and accurate. And the plugin work's very well
Hi Séverine,
This is Jocelyn from Transcy. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Jocelyn
Transcy by OneCommerce
I downloaded the app and started right away. Functionality looks very okay but what blowed my mind was their customer support. Jaxber immediately fixed all my questions. Amazing. Thank you again!
Hi there,
This is Enzo from Transcy. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Enzo
Transcy by OneCommerce
excelente servicio de la persona del chat que aparece cuando más lo necesitas, no soy experto en el tema, pero la guía fue clara y fácil de ubicar los cambios.
The app is easy to use and very clean looking. Customer support was very quick and helpful. I'm looking forward to exploring more features.
Hi Brendon,
Here's Oriana from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.
In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oriana
Transcy - Translate Language and Convert Currency
It really nice to have someone help out right away through the chat. Made all the difference for setting this up. Molly was very helpful.
Hi Frank,
I'm Bellamy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Bellamy
Transcy - Translate Language and Convert Currency
There is a reason why this is the most used app for translation and currency conversion, the interface is well designed and user-friendly, the app syncs flawlessly with no hiccups, and they have great customer service. I was in the process of setting it up and I was messaged via chat to welcome me and walk me through the steps, I'm really impressed, they get my 5 stars.
Hi Luis,
My name's Selina. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Selina
Transcy - Translate Language and Convert Currency