Transcy: AI Language Translate

Transcy: AI Language Translate

รีวิว (5,879)

การให้คะแนนโดยรวม
4.8
จำนวนต่อระดับคะแนน
  • 92% ของการให้คะแนนคือ 5 ดาว
  • 4% ของการให้คะแนนคือ 4 ดาว
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  • 2% ของการให้คะแนนคือ 1 ดาว
23 มีนาคม 2022

Great app, very useful! Help center has been very helpful for the set up, quick answers when needed. Thanks!

ombrelle
ฝรั่งเศส
มากกว่า 2 ปี ในการใช้แอป
OneCommerce.io ตอบแล้ว 25 มีนาคม 2022

Hi Océane,

This is Jonathan. Thank you so much for your generous review.

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.

In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Jonathan
Transcy - Translate Language and Convert Currency

12 กรกฎาคม 2021

helped me set up the switcher and the one who helped me was friendly. even on free plan i can get features like these

Nectar Asia - Nectar Group Ltd
เขตปกครองพิเศษฮ่องกงแห่งสาธารณรัฐประชาชนจีน
มากกว่า 2 ปี ในการใช้แอป
OneCommerce.io ตอบแล้ว 12 กรกฎาคม 2021

Hi Simon,

Here's Ryder from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Ryder
Transcy - Translate Language and Convert Currency

แก้ไขเมื่อ 16 กันยายน 2024

It has been nearly 2 years since we installed Transcy. I did a huge study among all translation apps, and, prior to working with them, we chose Transcy because it looked like their Services Vs Price seemed to be the best. After 4 months with them, I absolutely recommend this app for several reasons:
1. Customer support is instant and they solved all my issues. Always wanting to help and I always get everything fixed. If they don't fix it on the moment, some hours later they send us an email telling me it's done.
2. You have 5 languages for the smaller price, and it's easy to configurate. If you don't get to do something, they will always help you.
3. The app is easy to understand and content is translated automatically. 4. Best price vs service This is the ONE app I would never remove.

Its being more usable every update they do.

Congratulations to all the team. Always always receive an excellent customer support. Thanks to all the team.

Mywanderstore
สเปน
มากกว่า 2 ปี ในการใช้แอป
OneCommerce.io ตอบแล้ว 10 มีนาคม 2022

Hi Triana,

This is Jane. We understand your frustration and on the behalf of my team, we sincerely apologize for any inconvenience causing to your experience

In relation to SEO impact, we have seen one of my colleagues guided you how to remove URL handles translation, because this translation is one of the main causes leading to this kind of issue, please try to follow her way

Also it's important to us that you feel heard and understood, and we want to assure you that we're committed to finding a resolution that works for you. We have seen that one of our colleagues is reaching out you, please let them know if you need further support

Hope to hear from you soon

Regards,
Jane
Transcy by OneCommerce

2 กุมภาพันธ์ 2022

I use to translate one commerce and work smoothly beside client customer service was great and super fast I definitely recommended, for translate and use it in more than this project

StudioDerma
เม็กซิโก
มากกว่า 2 ปี ในการใช้แอป
OneCommerce.io ตอบแล้ว 7 กุมภาพันธ์ 2022

Hi Rosario,

Here's Kane from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Kane
Transcy - Translate Language and Convert Currency

13 มกราคม 2022

Very nice support, still testing the app and will edit review if I found any issues, but so far so good

Kanaka Specialty Coffee Roastery
สหรัฐอาหรับเอมิเรตส์
มากกว่า 2 ปี ในการใช้แอป
OneCommerce.io ตอบแล้ว 16 มกราคม 2022

Hi Mohamed,

Here's Jena from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy - Translate Language and Convert Currency

แก้ไขเมื่อ 17 มิถุนายน 2021

The app works fine for me, But er don't understand why the product page says "translate needed" after I just have translated. It is like it chances after some time. It is always green before I activate the product but next time I check it says "translate needed"

ETÉ LIVING
เดนมาร์ก
มากกว่า 2 ปี ในการใช้แอป
OneCommerce.io ตอบแล้ว 17 มิถุนายน 2021

Hi there,

I'm Jesse from Transcy - Translate Language and Convert Currency Customer Support Team and we're deeply sorry for this inconvenience caused.

Regarding to your issue as "Update needed" status, for making it clear this status will show in-app when section/page has been translated before, but there are some parts/elements in that section/page still have not been translated completely, or its content was already updated/changed recently.

However, for your case the status shown after you just translated, we need to investigate further. As I have seen that my colleague has called and sent some follow-up email, but we have not got your response, please kindly check your the relevant active chat in-app and email and then get back to us, so we can help you out as soon as possible.

Looking forward to hearing from you soon.

Best Regards
Jesse
Transcy - Translate Language and Convert Currency

1 มีนาคม 2022

L'application est pratique j'ai eu Flora qui m'ai aidé et tout expliqué elle a vraiment été super c'est une très gentille personne :)

Anaïs Gemmes & DILOV
ฝรั่งเศส
มากกว่า 2 ปี ในการใช้แอป
OneCommerce.io ตอบแล้ว 2 มีนาคม 2022

Hi Anaïs,

I'm Kaylin. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Kaylin
Transcy - Translate Language and Convert Currency

31 ธันวาคม 2021

I just bought this app but so far so good. Customer Service is great, they answer very quickly
thank you!!!

Atelier Paolo
ฝรั่งเศส
มากกว่า 2 ปี ในการใช้แอป
OneCommerce.io ตอบแล้ว 3 มกราคม 2022

Hi Guillaume,

My name's Selina from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Selina
Transcy - Translate Language and Convert Currency

8 ธันวาคม 2021

I recommend this app! The customer service is great! They help you through out the process. This is great for beginners.

Pretty Thang
สหรัฐอเมริกา
มากกว่า 2 ปี ในการใช้แอป
OneCommerce.io ตอบแล้ว 13 ธันวาคม 2021

Hi Katherine,

I'm Stephen from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Stephen
Transcy - Translate Language and Convert Currency

12 เมษายน 2022

flora was a great help she helped in every aspect i needed.there should be more help like this on shopify

Norsewood Watches
สหราชอาณาจักร
มากกว่า 2 ปี ในการใช้แอป
OneCommerce.io ตอบแล้ว 16 เมษายน 2022

Hi Charles,

My name's Vincent. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Vincent
Transcy - Translate Language and Convert Currency