Transcy： 人工智能语言翻译
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
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Nightmare, been dealing with "Anna" explaining that some sections in all languages are NOT translating, related products on our product page have no images, the only advice i get is "Please run it again" wasted so much time on this during this week, And i was going to pay for the biggest subscription. Everytime I reply to "Anna" Ethan the AI bot interupts the conversation. Uninstalling
Hi sir,
This is Cris and we apologize for any inconvenience caused to your experience
I am so sorry to read about the nightmare experience you've had with our app and our support team this week. Your frustration is completely understandable, and I want to sincerely apologize for the time you've wasted and the issues you faced.
It is unacceptable that you were met with repetitive advice while dealing with critical issues like sections not translating and missing product images. That is not the standard of support we aim to provide.
You are right to be upset about the support process. The experience you described with our AI bot interrupting your conversation with a human agent is a significant failure, and I deeply apologize for how maddening that must have been. The process between our human support and AI should be seamless, and we clearly failed you here.
The fact that you were considering our largest subscription makes this failure on our part even more regrettable.
To address this properly, this has been escalated internally. One of my senior colleagues is reviewing your entire case and will be following up with you directly via email shortly to offer a more concrete solution.
Best Regards
Cris
Transcy by OneCommerce
This is the biggest scam I've had to bear since I started using shopify which was more than 3 years ago. Transcy misled me into buying the annual plan when I tried to pay for my monthly plan but it suddenly switched into annual but since I had already pressed on pay it loaded the annual plan and paid for it which is 10X what I wanted to pay for this crappy software.
Then I let them know about the mistake I had made 3 seconds later and they told me that they will not assist me at all. Then I threatened to stop the transaction through my bank account but they said that's not necessary because they will give me crdits for which I explicitly asked whether they would be usable for the shopify monthly plan payment and they confrimed that after which I trusted them. Told me to uninstall the app and I would receive the credits and 3 months later I am still paying for the shopify monthly plan and I've received 0 credits from these scammers.
I can't believe shopify allows such things to even happen on their store and then say that they bare no responsibility for what happens on the shopify app store... Ridiculous stuff is happening and I still can't believe it although I've been a victim of all of it.
Watch out guys.
Hi sir,
This is David and we sincerely apologize for this inconvenience causing to your experience
- We have realized that the situation you described, with the unexpected annual plan purchase and the subsequent issues with credits
- Upon reviewing your billing history, we've confirmed that you haven't been charged for Transcy since downgrading to the Monthly Growth plan on December 30, 2024. We are currently working with Shopify to understand why the downgrade was reported as unsuccessful on their end, as this may be the reason you haven't received the prorated credit
- We have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support.
Best Regards
David
Transcy by OneCommerce
One of the worst translation apps I've used.
They take no responsibility and always blame someone else for any issue. I paid over €300 for translations, and I still had to manually fix missing parts myself. I honestly cannot recommend this app. Unfortunately, I'm now stuck with them because everything has already been translated through their system, and leaving would mean losing my entire investment.
Please be extremely careful when choosing your translation app.
You're often better off translating manually using ChatGPT – it’s far more cost-effective, and you have full control over the results.
Hi sir,
This is Brown and we're deeply sorry for any inconvenience causing to your experience
- We want to assure you that we never intend to pass the blame; we always strive to understand the root cause of any issue and provide the best possible solution. In some cases, the issue might stem from factors outside of our direct control
- We've taken note of your specific concern regarding the lost translations. Just want to shed some light on why that might have occurred. When you switch to a new theme on Shopify, it's essentially seen as a completely different structure by the system, even if it's a duplicated theme. Each theme has its own unique ID and content structure. Therefore, theme-specific translations need to be redone when you change themes
- Although this doesn't solve the immediate problem, we hope it clarifies why this happened and we have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support.
Best Regards
Brown
Transcy by OneCommerce
Translating the store is a real chore and Shopify does not support all required translations. That is why we decided to give Transcy a try. So far, it has worked really well although it is not always intuitive to operate. The support is really good though so that problem is mitigated by the professional assistance one can get.
Hi there,
Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Regards,
Kane
Transcy by OneCommerce
The support service is very efficient !
Ive talked with Theresa and she helped me to fix my problem !
Great Customer Support, solved all issues with custom coding specific for my theme!
Had some problems with the switcher but Andy got it fixed really quick. We are working on another fix righ now, the support is great. Not 5 stars right now because we are in the middle of a fix , so I migh come back and write a 5 star review.
Very good experience with support.
Teresa is great! She helped me hard code my switcher in no time. Wonderful service!
Hi there,
I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.
Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at support@transcy.io
Regards,
Bellamy
Transcy by OneCommerce
This app is a complete scam! I've been on a monthly plan for a long time, but the app constantly misleads users into upgrading to an annual plan, then charges the full annual fee at once.
I requested a refund and a downgrade back to the monthly plan, but they refused! They even demanded that I uninstall the app before they would partially refund me—completely unreasonable!
If I could give zero stars, I would. The product is unreliable, the interface keeps getting worse, and translation tasks take days to complete. Sometimes, it even overwrites my translations without my knowledge!
Hi sir,
This is Bevis and we are truly sorry to hear about your frustrating experience and understand your anger about being charged the annual fee unexpectedly. We take your feedback very seriously
- While we're glad we were able to provide a refund for the 11 remaining months of your annual subscription, we understand that doesn't fully resolve the initial issue. The reason we requested you uninstall the app before issuing the partial refund is to ensure there are no further charges to your account once the refund has been issued. This prevents any further confusion or billing issues, however, we understand this can be perceived as unreasonable, and we'll be exploring more user-friendly ways to accomplish this in the future.
- We have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support.
Best Regards
Bevis
Transcy by OneCommerce
Eleanor helped me a lot. I tested 4 applications. This is the only one that really translates all the widgets. You should take it without hesitation.
Hi there,
I'm Kaylin from Transcy. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our live chat or email us at support@transcy.io, we are always willing to help you!
Best Regards
Kaylin
Transcy by OneCommerce