Transcy： 人工智能语言翻译
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
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The App is agreat idea, but it is pure pain to implement everything correctly. In the end it didnt work, it messed my my whole currency section, displayed ridiculous prices. nobody from the support could help me/ understand the problem. the support is prompt and really tries its best. They directly come in your shop and try to fix things, but that made everything worse in my case.
Because its dealing with very sensitive topics like currencies and dislayed prices, which can only be realtime edited (formatting etc.) be very careful. I lost a lot of money and customers thanks to this app.
Hi Adrian,
This is Kate from Transcy
First of all, I sincerely apologize for the inconvenience caused to you
At the moment, since you also use Shopify Payment and set up the currency on Markets, the currencies are managed by both Shopify Payment and Transcy.
I have explained to you how the currency works in each situation via our support ticket.
I am still looking forward to hearing from you so that I can provide a proper explanation based on your Shopify Markets' settings.
Regards,
Kate
Transcy by OneCommerce
The "attention required" flag is for apps that need technical attention. Transcy uses this alert to push sales, which is really shady and inappropriate.
Hi there,
This is Brian and we're truly sorry for this inconvenience causing to your experience
In relation to your concern about the app notification, actually in order to remind customer by completing the set-up step, once you click on it, it will not show again. Here, maybe there's a misunderstanding and made customer confused, so the notification has been removed for a long time, however it's still showing on some customers somehow
We have seen that one of our colleagues is reaching out you, please let him know if you need further support
Regards,
Brian
Transcy by OneCommerce
DANGEROUS APP, DO NOT INSTALL IT, IT WILL DAMAGE YOUR THEME CODING, THIS IS FOR YOUR OWN SAFE..
HERE ARE THE DETAILS:
1. After I downloaded the app, I request to their chat support to change the target language as will as the currency will change to BRAZIL|BRL. Because the target language set to ARABIC and I want to change it to BRAZIL. I ask assistance from them because I have no idea how to change it theres no option to change. But after I grant their collaborator as chat support ask me.. my theme was damage everytime I open on mobile version my website chat button keep opening without tapping on it. While before installing their app my website working smoothly..
2. I said dangerous because as a store owner we don't have the ability to check perfectly on our HTML coding/theme without the help of developer.. we are just relying on the trust to them and after granting a collaborator request we don't know what they inject to our theme. knowing they have the access to theme html coding..
3. If the app is reliable why some function of the website was damage after the installation.
4. There conversion rate is higher than google conversion.. In result your product price will show pricey to the customers.. compared to the default price currency.
5. I uninstall the app the now it's back to normal.
Hi Digoy,
This is from Emma and we sincerely apologize for any inconvenience causing to your experience
In relation to your issues as following:
1. As you wanted to publish Portuguese, but unsuccessful and one of my colleagues has realized there was something wrong when doing it and asked them to wait for further investigation from Dev
2. For the main issue with the chat box on Mobile, for making it clear, although she had your access permission, she just accessed in app to check your language setting, she definitely did not touch anything on your theme, chat box as well as mobile code without your approval. Also she suggested by disabling the app temporarily to check whether it still existed or not. Finally, the root cause was probably coming from our app, however because of its urgent case and you uninstalled the app after that, so we have no chance to debug
3. As you mentioned about the conversation rate, we're depending on data from Google finance source, however our app is updating the rate daily at a certain time, not real time, so you may see there's a little bit fluctuation
We have seen that one of our colleagues is following your case via email, he gave you clear explanation, please kindly check your email and let him know if you need further support
Regards,
Emma
Transcy by OneCommerce
shitty customer service, I kept upgrading reaching 59$ per month and they didn't want to help with simple issues like having our theme to wrk with their switcher on the header. I also asked why should we pay 590$ per year just to enable DeepL translation integration which should not cost any extra just like google translation since the translation itself is not do by them. Shitty customer service and I do not recommend this app at all.
Hi there,
This is Brian from Transcy and we're deeply sorry for any inconvenience causing to your experience
- We have seen one of my colleagues has helped you customize switcher on header for desktop, however on mobile, it's not displaying properly and she have not yet checked, then you uninstalled the app, so it's hard for us to check further
- We completely understand that costs are a big part of every merchant's decision to use. Because of its complicated integration from DeepL, it's now available on Premium plan only. However, on Premium plan, there're not only DeepL function but also some advance features to provide a great benefit of this plan
- One of our colleagues is following your case, he gave you clear explanation on your case, please kindly check your email and let him know if you need further support
Looking forward to hearing from you soon
Regards,
Brian
Transcy by OneCommerce
not worth it
Hi there,
This is from Emma from Transcy
I'm sorry to hear that you found our product not worth it. We strive to provide products that meet customer expectations, and it seems like we fell short in this instance. Could you tell me more about what specifically didn't meet your expectations
We have seen that one of our colleagues is following your case, please kindly check your email and let him know if you need further support
Regards,
Emma
Transcy by OneCommerce
i was charged and i no longer have this app!!! :(
Hi Meng,
This is from Emma and we sincerely apologize for any inconvenience causing to your experience
Regarding to your concern, please let me make it clear you got the app charge although you no longer use the app, it's because you did not uninstall the app, so after your account is unfrozen, your account will be automatically resumed based on Shopify's rule
We have seen that one of our colleagues is following your case via email, she gave you clear explanation, please kindly check your email and let her know if you need further support
Regards,
Emma
Transcy by OneCommerce
Bait and switch. They claim that they offer you unlimited AI translations for 1 language, only to find out that the app is completely useless without the paid subscription.
Hi there,
This is Andy and I apologize for any inconvenience causing to your experience
- We understand that the free plan may not have met all of your expectations. Our free plan is designed to provide a basic experience with our service. We offer a range of paid plans with additional features and functionalities that may be more suitable for your needs. We'd be happy to discuss these options with you further and help you find the best solution. We are always working to improve our services and appreciate your input.
- To be specific we're offering one target language with AI translation and one target currency on Free plan. Also you're still in 7 trial days, please experience the app with any paid plans during this period of time without charge
- We have seen that one of our colleagues is reaching out you, please check your email and let him know if you need further support
Regards,
Andy
Transcy by OneCommerce
No Hebrew language from all worldwide languages. Anti-Semitic app.
Shopify should remove this app from their app store
Hi Yonatan,
This is Saha and we're deeply sorry for any inconvenience causing to your experience
- We're wondering that there was a misunderstanding because our app is still supporting Hebrew language, please go Localization => Add language => Search language you want to find, please kindly check it again
- We have seen that one of my colleagues has reached out you via email, please consider to reinstall the app and let us have a chance to support your case with the highest priority.
Best Regards
Saha
Transcy by OneCommerce
I expect much more from an app that costs us 480 USD/year! It's awesome that Transcy can translate 3rd party apps, but the problem is that only machine translation is available for 3rd party apps. Unfortunately the machine translations are sometimes quite poor, which makes us look unprofessional to our customers, something that also affect their trust for us negatively. The app is quite buggy as well sometimes, which is both frustrating and steal a lot of time. With this said, I want to highlight that the customer support is excellent, they always reply quickly and solve most problems. I just wish I didn't have to contact them so often. UPDATE: 9 months later the app is still very buggy. You better keep an eye on your website daily because you never know when there will be a bug that messes up your site. Examples: Some 3rd party apps don't get translated consistently. Sometimes they get translated, sometimes not, seems to be random. Older manual translations that have been working perfectly, suddenly gets auto translated instead without you changing anything. These auto translations are obviously not as good as manual human translations. To make it work properly again, you have to spend time with customer support. The cost of 480 USD/year is not justified. Would not recommend this app to anyone. The second we find another app that can translate 3rd party apps we will switch.
Hi Mårten,
Here's Henry from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience caused to your store.
Regarding to your concern as machine translation. For making it clear, we are using an AI Translation System including Google, so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes.
Due to the limitation of AI system, we provide Edit translation feature in case customer can modify target translation if any mistakes made by AI.
I have seen you are having an active chat with my colleague, please reply to them for further help.
Regards,
Henry
Transcy - Translate Language and Convert Currency
They would not refund charges, holding on to funds until we simply gave up. Scandalous customer service.
The app itself is great but no go for me, as we could not sort this out.
Hi there,
This is Brian from Transcy and we're deeply sorry for this inconvenience causing to your experience
- First of all, we have noted this information bringing to the negative experience for users, so we're still checking on it to have the relevant solutions to avoid in the future
- However actually, we use your information in order to provide you with the best possible use of the Site and the Services, to maintain them, improve them (all functionalities of the app such as Translation, Currency implemented properly) and in order to protect us and the Services from misuse and law violations.
- We are committed to protect your privacy according to our Private Policy and Terms of Service. So we use all above Shopify data with the application purpose only and you will not have to worry about leaking private information
- One of our colleagues is following your case, he gave you clear explanation on your case, please kindly check your email and let him know if you need further support
Looking forward to hearing from you soon
Regards,
Brian
Transcy by OneCommerce