Transcy： 人工智能语言翻译
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
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Since the most recent change you cannot edit translations on the free plan. On top of that the edition interface is extremely slow and inconvenient to use.
Hi Alexandre,
Here's Patrick from Transcy - Translate Language and Convert Currency Customer Support Team and we are deeply sorry for this inconvenience caused.
For your case, before Aug 18 2021 your plan is Free and with the latest update, your Free plan will be automatically upgraded to Economy plan without cost per month, therefore you now can edit translation on all pages. Secondly, we have noted your point about the slow loading speed in-app and try to optimize it.
As my colleague is contacting you for further support, please let them know if you need further support.
Regards,
Patrick
Transcy - Translate Language and Convert Currency
They broke my store and never answered. My request was just to allow currency traduction in mobile version. Instead of helping me or fixing the problem, they get into my store, made some changes and after that all currencies were broken. With their changes euro = prices in dollar.
In addition, now some of my articles are displayed with a price multiplied by thousand, do you buy a t-shirt for 2.900,00 $ ???
Therefore I lost customers and sales. My store is still broken by the way without any message by technical support. Even funnier, the woman with whom I chat said : "Sorry I messed up" bye
Avoid this application as quickly as possible. I spent a lot of time and they crash everything. So do not download this app !!!
I expect a return asap and a refund.
Hi there,
Here's Peter from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience caused.
Regarding to your concern, I have re-checked with the concern agent to improve our skills and serve you better in the future. Especially, your issue is completely fixed, please kindly check it again.
I have seen you are having an active chat with my other colleagues, please let them if you need further help.
Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog
Regards,
Peter
Transcy - Translate Language and Convert Currency
***update 04/23***
Terrible! stay away from it if you want an app that works and support team that helps.
We used this app for quite some time and realised, that the auto-switcher is not working. It took us 5(!!!) days and several hours, videos, calls, etc to convince them that the problem is there. Unfortunately they just test on Windows and dont care about Android or iOS devices.
After we convinced that the app does not work properly they have been working on it for another 5 days without any result. we are getting the usually apologies and appeasements but losing hundreds of ad dollars because of the app.
If you are looking for an app dont get this. It is nerve wrecking and useless.
***original review***
I was looking for an alternative to Langify (because of pricing) and found the app. Great app, support (thank you Dory) and UX/UI! Thanks
Hi Pablo,
This is Kieran from Transcy and we personally apologize for this inconvenience causing to your experience
1. For unexpected support from our agents, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us
2. For your case, we're checking on your issue, unfortunately you uninstalled our app, please let us have a chance by reinstalling our app. We have seen that one of our colleagues is following your case, please kindly check your email and let him know if you need further support.
Regards,
Kieran
Transcy by OneCommerce
Customer service is not as claimed "24/7". The person that was appointed to us was not very professional when communicating with clients (e.g. We were requested to delete a review that they did not like after they have requested us to write one) The app has a lot of bugs and flaws when translating the website (There were many instances where we had to address the issues with the technical support team and they had to fix it "Manually"). On several occasions, There were requested changes claimed to be "impossible" to be done. The User interface is not friendly at all when editing translations (good luck in finding the word needed to be edited when the search bar is not working)
Hi there,
My name's Paul from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience caused.
Regarding to your concern, let me explain clearer about the issue on your store as following:
1. The first concern is "Customer service is not as claimed "24/7", as I have checked your conversation with my colleague, and we sincerely apologize for that when they have slow response to your queries, we will note this and improve our supporting skill in the better way to avoid in the next time.
2. Related to your translation, there are few elements on your theme not supported to translate by using the main translate function. We checked and found that the mentioned words are not included in your theme's language file (Arabic). So it means your theme does not support translating these texts officially.
However, Transcy does have another function to help you get over this problem - it is Third Party Elements. Basically, Third Party Elements function will help to translate the text which is not supported by Theme. That's why we advised you to use it for those elements. There is a disadvantage of this function is not allow you to edit the translation. It is because we have to use another third-party which is not supported by Shopify native API.
After that, you don't want to use Third Party Elements function but still want to translate those elements into your custom texts. Basically, we will not help in this situation because it was not supported by the Theme, that's why I said impossible at that time. However, we did find out a workaround solution as edit manually in the language file (Arabic) and send the request to Shopify theme.
Hope you can understand this situation. As we have sent you a follow-up email, please feel free to contact us if you need further help.
Regards,
Paul
Transcy - Translate Language and Convert Currency
I like the interface of the currency switcher, more sleek than the one i was using. However, it seems like this app slowed down my site from 36 to 13. Luckily i backed up my theme and i load them back to get to 36.
But when i reinstalled this app, it dropped down to 19 again and still dropping... So CS team, don't try to throw the ball back to me saying other apps is affecting, cos clearly it isn't true. i haven't changed anything for months, and the slowness only happens after i installed your app. So you are the culprit, no one else.
And i am good now with another app, my speed now is maintaining at 40. good enough for me. So stop bugging me, thanks.
Hi Json,
I'm Kieran from Transcy - Translate Language and Convert Currency Customer Support Team. We're deeply sorry for this inconvenience caused.
In relation to your issue as the slow loading speed after installing our app. Firstly I got your point and as you know that this issue is sensitive, it may come from different features and it doesn't come entirely from our app.
However, for further investigation and try to help you as soon as possible, could you please consider to reinstall our app and let us have one more chance to support you with the highest priority? As I have checked and seen that you're having an active chat with my colleague, please let them know if you need further support. Once again hope you sympathize for us.
Best Regards
Kieran
Transcy - Translate Language and Convert Currency
I modify my review because a customer service employee invited me to comment when I had not yet tried the application. I needed to make some modifications in the switcher and the customer service was terrible, they tried to help me but they did not have enough knowledge to do it and while they were making changes the language selector looked terrible on my online website... I will have to look for other options
Hi Carina,
I'm Vera from Transcy - Translate Language and Convert Currency Customer Support Team. Please accept our sincere apologies for the inconvenience you may have experienced with our app.
For your case, because our agent did not support you in the right way and we have a proper training for them. As I have checked because you uninstalled our app already, so we cannot help you. If possible, you please consider to reinstall our app and give us one more time to support you with the highest priority.
As I have checked and seen that you're having an active chat with my colleague, please let them know if you need further support. Once again hope you sympathize for us.
Looking forward to hearing from you soon.
Best Regards
Vera
Transcy - Translate Language and Convert Currency
Horrible translation to portuguese. If you have colors as part of variants they will not translate. For example, "orange" according to the support team it is not translated because it is complex. A lot of bugs specially with currency conversion. If you need portuguese, stay away.
Hi MANOEL,
Here's Kane from Transcy and we're deeply sorry for unexpected experience with our app
In relation to your issues as following:
1. Our app has realized that most of variant's translation like color as well as size will be translated inaccurately or its format will be broken into other languages, so once you press the button "translate" we will keep its content in target language as same as original in default language. As a result, to avoid this problem please help me go to each of them to edit for the best translation quality as your preference
2. For currency issue, we have seen that one of our colleagues is following your case, he gave you a clear explanation, please kindly check your email and let him know if you need further support.
Looking forward to hearing from you soonest
Best Regards
Kane
Transcy by OneCommerce
Horrible experience. Still having issues now after uninstalling.
Full of bugs. Wish we never installed it.
Hi Andrea,
Here's Jena and we are deeply sorry for unexpected experience with our app
I have seen that one of my colleague is reaching out you, but unsuccessful, please kindly check your email for further help. No worry, we're here to help you until it's completed resolved
Looking forward to hearing from you soonest
Regards,
Jena
Transcy - Translate Language and Convert Currency
Very bad user navigation, I get a lot problems with my store translation. The user interface don't scrolling down its very lag. I want to cancel my subscription but i don't see in any where to cancel, it this is another fall.I uninstall my app, but the company charge my the middle plan price ($17.90). When I reinstall my app to see if its work better, the app say that I need to pay the same tariff again. I WANT MY MONEY BACK !!!!!!
Hi there,
Here's Bella from Transcy - Translate Language and Convert Currency Support Team and we are truly sorry for this inconvenience caused.
In relation to your problem as following:
1. You said that "I get a lot problems with my store translation and The user interface don't scrolling down its very lag", please elaborate your concern along with your screenshot so we can help you further.
2. To cancel your subscription, you have to uninstall our app from Shopify admin then the subscription will be cancelled as well. You won't be charged on next billing.
3. App charge, for making it clear that within 30 days of your current billing cycle, you can uninstall and re-install our app several times without being double charge or multiple charges on your billing payment. (Just approve the charge, and you won't be billed twice)
As you are having an active chat with my colleague, please let them know if you need further support.
Looking forward to hearing from you soon.
Regards,
Bella
Transcy - Translate Language and Convert Currency
Cambio mi opinión, porque me solucionaron unos problemas pero me surgieron mas problemas en mi tienda con tema de códigos y demás, Ahora me toca pedir ayuda al soporte técnico del Tema para que me solucione estos Problemas, ya que no quiero dejar entrar más a esta app en mi cuenta. Si tengo surte me lo arreglaran, sino me tocara montar otra tienda Online...Además las palabras que te ofrecen por casi 20€ al mes son muy Limitadas, i si quieres más palabras a pagar más...
Hi there,
I'm Michael from Transcy - Translate Language and Convert Currency Customer Support Team and we are truly sorry for this inconvenience caused.
As I have checked your case and seen that since you met trouble with our app and my colleague has resolved it, however, from that time I have not seen you contacted my colleague to check and fix other concerns.
I have followed up your care via email, please check it and let me know if you need further help. We are always willing to help you!
Best Regards
Michael
Transcy - Translate Language and Convert Currency