Transcy: AI 語言翻譯
符合 Shopify 的最高品質標準，速度快、易於使用，對商家深具價值。
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Translating the store is a real chore and Shopify does not support all required translations. That is why we decided to give Transcy a try. So far, it has worked really well although it is not always intuitive to operate. The support is really good though so that problem is mitigated by the professional assistance one can get.
Hi there,
Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Regards,
Kane
Transcy by OneCommerce
Transcy is by far one of the best translation apps I've used on Shopify. The translations are accurate and professional, and the interface is very intuitive. What really stood out to me was the amazing support — quick, friendly, and incredibly helpful. I had a few questions, and the support agent Giselle guided me through everything patiently and clearly.
Highly recommended if you're looking to sell internationally and want to offer a seamless multilingual experience to your customers. 10/10!
Hi there,
This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.
Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market.
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@transcy.io
Regards,
Patrick
Transcy by OneCommerce
Eleanor has been a big help with answering and fixing any inquiry i have had so far with them.
App itself is full of handy features & has been powerful for our business to reach other countries in the EU. Love and recommend it!
Hi there,
I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.
Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at support@transcy.io
Regards,
Bellamy
Transcy by OneCommerce
This is the biggest scam I've had to bear since I started using shopify which was more than 3 years ago. Transcy misled me into buying the annual plan when I tried to pay for my monthly plan but it suddenly switched into annual but since I had already pressed on pay it loaded the annual plan and paid for it which is 10X what I wanted to pay for this crappy software.
Then I let them know about the mistake I had made 3 seconds later and they told me that they will not assist me at all. Then I threatened to stop the transaction through my bank account but they said that's not necessary because they will give me crdits for which I explicitly asked whether they would be usable for the shopify monthly plan payment and they confrimed that after which I trusted them. Told me to uninstall the app and I would receive the credits and 3 months later I am still paying for the shopify monthly plan and I've received 0 credits from these scammers.
I can't believe shopify allows such things to even happen on their store and then say that they bare no responsibility for what happens on the shopify app store... Ridiculous stuff is happening and I still can't believe it although I've been a victim of all of it.
Watch out guys.
Hi sir,
This is David and we sincerely apologize for this inconvenience causing to your experience
- We have realized that the situation you described, with the unexpected annual plan purchase and the subsequent issues with credits
- Upon reviewing your billing history, we've confirmed that you haven't been charged for Transcy since downgrading to the Monthly Growth plan on December 30, 2024. We are currently working with Shopify to understand why the downgrade was reported as unsuccessful on their end, as this may be the reason you haven't received the prorated credit
- We have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support.
Best Regards
David
Transcy by OneCommerce
One of the worst translation apps I've used.
They take no responsibility and always blame someone else for any issue. I paid over €300 for translations, and I still had to manually fix missing parts myself. I honestly cannot recommend this app. Unfortunately, I'm now stuck with them because everything has already been translated through their system, and leaving would mean losing my entire investment.
Please be extremely careful when choosing your translation app.
You're often better off translating manually using ChatGPT – it’s far more cost-effective, and you have full control over the results.
Hi sir,
This is Brown and we're deeply sorry for any inconvenience causing to your experience
- We want to assure you that we never intend to pass the blame; we always strive to understand the root cause of any issue and provide the best possible solution. In some cases, the issue might stem from factors outside of our direct control
- We've taken note of your specific concern regarding the lost translations. Just want to shed some light on why that might have occurred. When you switch to a new theme on Shopify, it's essentially seen as a completely different structure by the system, even if it's a duplicated theme. Each theme has its own unique ID and content structure. Therefore, theme-specific translations need to be redone when you change themes
- Although this doesn't solve the immediate problem, we hope it clarifies why this happened and we have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support.
Best Regards
Brown
Transcy by OneCommerce
This app is a complete scam! I've been on a monthly plan for a long time, but the app constantly misleads users into upgrading to an annual plan, then charges the full annual fee at once.
I requested a refund and a downgrade back to the monthly plan, but they refused! They even demanded that I uninstall the app before they would partially refund me—completely unreasonable!
If I could give zero stars, I would. The product is unreliable, the interface keeps getting worse, and translation tasks take days to complete. Sometimes, it even overwrites my translations without my knowledge!
Hi sir,
This is Bevis and we are truly sorry to hear about your frustrating experience and understand your anger about being charged the annual fee unexpectedly. We take your feedback very seriously
- While we're glad we were able to provide a refund for the 11 remaining months of your annual subscription, we understand that doesn't fully resolve the initial issue. The reason we requested you uninstall the app before issuing the partial refund is to ensure there are no further charges to your account once the refund has been issued. This prevents any further confusion or billing issues, however, we understand this can be perceived as unreasonable, and we'll be exploring more user-friendly ways to accomplish this in the future.
- We have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support.
Best Regards
Bevis
Transcy by OneCommerce
Trancy is a very useful app and does provide a lot of functionality. It is helpful for our international business.
Big shout out to Eleanor for being a great sport and resolving some issues we were having on the compatibility side recently. She diagnosed and solved the problem quickly.
Hi there,
I'm Kaylin from Transcy. Thanks for your positive review.
We hope you have a good experience with our support team and Transcy app.
Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.
If you have any questions or concerns, please feel free to contact us via our live chat or email us at support@transcy.io, we are always willing to help you!
Best Regards
Kaylin
Transcy by OneCommerce
The app works good on the frontend with the switcher.
But when you use the app as a backend translator for Shopify languages, it works randomly for different languages, translating some parts of strings, and leaving others without translations.
The frontend switcher causes CLS issues.
The app support doesn't know that their app can work without the switcher, and I needed to explain the same thing to a new person again and again for two weeks already. The support is not competent in most of the cases. As for now - they are not able to resolve not translated parts via their app.
If the issues are fixed, I'll upgrade my rate for this app.
Hi there,
This is Travis from Transcy and we're deeply sorry for this inconvenience causing to your experience
- For unexpected support from the agent, we will have a proper training to improve the service to better. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, hope you sympathize for us
- Regarding your translation issue, a colleague is already following up. Please let him know if you need any further assistance.
Regards,
Travis
Transcy by OneCommerce
Just started with the app. I was looking for a good translation app for my Shopify store since the free Translate & Adapt app has a limit for 2 languages.
I needed a translation app which is affordable, good and fast customer service, minimum of 3-5 languages, easy to intall and work with, and most important, unlimited translated words.
After looking into all kinds of apps, compatible with shopify. I started with Weglot. But although they were kind, the response time was slow, only between 9am-6pm, and only by email. Moreover, within a few hours I reached the wordlimit, forcing me to upgrade to a more than twice as expensive plan.
Next in line was Transcy, and I am happy to go for this one. Easy to install. Let's you customize the switcher and most important, translated words are unlimited!!
An automated cs gives very fast and extended information. But when you need help of an actual support agent, this is done by chat which works better and faster than email. Shawn helped me out very quickly and all is working great now. Thank you Shawn!
So, hopefully Transcy will keep me happy over time :-)
Hi there,
I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you.
Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.
Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at support@transcy.io
Regards,
Bellamy
Transcy by OneCommerce
disaster for 11 euro per month I can add only one language the default language is also counted and the other plans with more features the price is insane 30 euros per month .... for the new shop this is insane . unsubscribed !!!
Hi there,
This is Brian and we're deeply sorry for any inconvenience causing to your experience
In relation to your issues as following:
- With the basic plan, you can add 2 target languages, default language is not counted. Also we have clearly stated on the pricing plan, please help me check it
- We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built our app to provide a great return on investment on all of our plans. We are confident that the app will pay itself back in full by increasing the conversion and retention of your customers.
- We have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support.
Best Regards
Brian
Transcy by OneCommerce