評價 (5,729)

整體評分
4.8
各級評分數量
  • 92% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 2% 的評分為 1 顆星
2024年6月20日

I encountered Giselle, a very poor customer service representative. Not only was she slow, but she also kept me waiting for a long time. She said she would transfer me and then there was no response or action.

VegaPuff JP
香港特別行政區
使用應用程式 6個月
OneCommerce.io 已回覆 2024年6月21日

Hi there,

This is Brian and we apologize for any inconvenience causing to your experience

- Through this unexpected situation, we will recheck the agent and have a proper training to avoid this in the future, so I highly appreciate your empathy

- We have seen that one of our colleagues is reaching out you, please check your email and let him know if you need further support

Regards,
Brian
Transcy by OneCommerce

2024年7月16日

good

Jovikids
德國
使用應用程式 4個月
2024年6月13日

We have been using the app for almost 1 year now. there were a lot of issues, I can say every 2 weeks there is a new issue, and you need to keep your eyes open all the time to check everything,
All the previous issues we can accept, but the recent issue made the app completely useless and affected our customer experience very badly.
The issue is when you go to the 2nd language suddenly the filters are not translating good, or dubbel translating and we have spent to solve this issue almost now the whole week from (Saturday) until now every dag 10 hours chatting to solve this issue also with assist from our team with no results. You get always standard answer we need 6-12 hour time to solve because it is midnight here etc…… come on this is not a cooperation with companies!!!
And now the team is working on it for almost 2 months and whenever you reach out they will tell you we are working on it, despite this issue is very critical.
Very bad, not recommend at all

H&B Exclusive
荷蘭
使用應用程式 6個月
OneCommerce.io 已回覆 2024年6月16日

Hi Hamoodah,

This is from Emma from Transcy

Regarding to your concern, we understand the frustration this situation has caused, and we sincerely apologize for the delay in resolving your issue. It's a complex matter that requires the specialized knowledge of our development team, so it will take time. We've been closely monitoring the progress and appreciate the patience you've shown.

We have seen that one of our colleagues is following your case, please kindly check your email and let him know if you need further support

Regards,
Emma
Transcy by OneCommerce

2024年5月15日

Customer service is always helpful! A good app for running a language store.

Renpho EU
香港特別行政區
使用應用程式 大約1年
OneCommerce.io 已回覆 2024年5月20日

Hi Chak,

Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@fireapps.io

Regards,
Kane
Transcy by OneCommerce

2024年5月17日

The customer support team was very responsive and timely and did a great job of helping me resolve my issue.

Vatrer
中國
使用應用程式 10個月
OneCommerce.io 已回覆 2024年5月29日

Hi there,

Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy by OneCommerce

2024年7月18日

Ein super Support und eine App die zum Großteil einfach zu bedienen ist.

Der freundliche und immer verfügbare Support hat mir geholfen alte Fehler aus meinem Theme zu beheben, so das ich jetzt wieder übersetzen kann. Super arbeit!

Die App ist sehr übersichtlich aufgebaut und lässt sich gut bedienen, doch würde ich mir wünschen das ich jede Seite oder Section einzeln mit dem jeweiligen gesamten Inhalt aufrufen kann, um sie zu übersetzen. Momentan muss ich in die Suchleiste jeden Begriff eingeben um sie übersetzen zu können.
Mit dieser Verbesserung steigt nochmal die Übersichtlichkeit.

Benjis seeds
葡萄牙
使用應用程式 2個月
2024年6月24日

not worth it

Dubai Essentials
英國
使用應用程式 3個月
OneCommerce.io 已回覆 2024年6月25日

Hi there,

This is from Emma from Transcy

I'm sorry to hear that you found our product not worth it. We strive to provide products that meet customer expectations, and it seems like we fell short in this instance. Could you tell me more about what specifically didn't meet your expectations

We have seen that one of our colleagues is following your case, please kindly check your email and let him know if you need further support

Regards,
Emma
Transcy by OneCommerce

2024年6月4日

the customer support is outstanding!

Imaginedprints
比利時
使用應用程式 4個月
OneCommerce.io 已回覆 2024年6月11日

Hi Ann,

My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips.

If you need any further assistance, please let us know via our live chat or email us at support@transcy.io
Regards,
Selina
Transcy by OneCommerce

2024年5月9日

Sehr netter Support, dazu auch sehr hilfreiches Tool!

Dazzling Décor Store
德國
使用應用程式 7個月
OneCommerce.io 已回覆 2024年5月20日

Hi Armin,

Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy by OneCommerce

2024年7月5日

Good app, great customer service!

Autonlaturit.com
芬蘭
使用應用程式 大約2個月
OneCommerce.io 已回覆 2024年7月7日

Hi Peter,

I'm Kaylin from Transcy. Thanks for your positive review.

We hope you have a good experience with our support team and Transcy app.

Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy.

If you have any questions or concerns, please feel free to contact us via our live chat or email us at support@transcy.io, we are always willing to help you!

Best Regards
Kaylin
Transcy by OneCommerce