Transcy: AI 語言翻譯

Transcy: AI 語言翻譯

評論 (5,960)

整體評分
4.8
各級評分數量
  • 92% 的評分為 5 顆星
  • 4% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 2% 的評分為 1 顆星
2024年3月30日

i was charged and i no longer have this app!!! :(

Phili-USA Public Library
菲律賓
使用應用程式 7個月
OneCommerce.io 已回覆 2024年4月2日

Hi Meng,

This is from Emma and we sincerely apologize for any inconvenience causing to your experience

Regarding to your concern, please let me make it clear you got the app ...

2024年6月24日

not worth it

Dubai Essentials
英國
使用應用程式 3個月
OneCommerce.io 已回覆 2024年6月25日

Hi there,

This is from Emma from Transcy

I'm sorry to hear that you found our product not worth it. We strive to provide products that meet customer expectations, and it ...

2025年2月27日

アプリはリーズナブルで多言語でまあまあの内容ですが、部分的に翻訳されていない部分が非常に多く全体が自動で翻訳されるわけではないので残念。Partly translatedやTranslation outdatedなどのセクションが多く、結局絞り込み機能を使い手動で翻訳をしないといけないでので時間が膨大にかかる。サポートですが、Chatではやり取りの途中で評価リクエストが届きこれをしないと先に進めないような対応をされ憤慨した。問題解決の途中で評価はできませんけど。Emailでサポートに連絡してもオートメールが来ただけでいまだに対応がない。このアプリのサポートの評価は、星1つです。以上

MisakaZoo
日本
OneCommerce.io 已回覆 2025年3月2日

Hi sir,

This is Brian and we're deeply sorry for any inconvenience causing to your experience

- For the unexpected support from the agent, we will have a proper training to ...

2024年5月7日

Bait and switch. They claim that they offer you unlimited AI translations for 1 language, only to find out that the app is completely useless without the paid subscription.

Ghany Moteleb | Effective mental health treatment
埃及
使用應用程式 24分鐘
OneCommerce.io 已回覆 2024年5月8日

Hi there,

This is Andy and I apologize for any inconvenience causing to your experience

- We understand that the free plan may not have met all of your expectations. Our free ...

編輯時間:2022年11月13日

I expect much more from an app that costs us 480 USD/year! It's awesome that Transcy can translate 3rd party apps, but the problem is that only machine translation is available for 3rd party apps. Unfortunately the machine translations are sometimes quite poor, which makes us look unprofessional to our customers, something that also affect their trust for us negatively. The app is quite buggy as ...

Audeor
瑞典
使用應用程式 3年多
OneCommerce.io 已回覆 2022年2月14日

Hi Mårten,

Here's Henry from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience caused to your store.

...

2024年2月1日

The "attention required" flag is for apps that need technical attention. Transcy uses this alert to push sales, which is really shady and inappropriate.

Sleep First
美國
使用應用程式 2年多
OneCommerce.io 已回覆 2024年2月4日

Hi there,

This is Brian and we're truly sorry for this inconvenience causing to your experience

In relation to your concern about the app notification, actually in order to ...

編輯時間:2025年1月2日

They would not refund charges, holding on to funds until we simply gave up. Scandalous customer service.

The app itself is great but no go for me, as we could not sort this out.

SEEDFUL Store
英國
使用應用程式 2年多
OneCommerce.io 已回覆 2022年3月25日

Hi there,

This is Brian from Transcy and we're deeply sorry for this inconvenience causing to your experience

- First of all, we have noted this information bringing to the ...

2023年11月18日

I must urgently warn everyone against this app – it's a complete disaster. The experience is frustrating, especially when switching to the German language interface, as it forces you to manually reset settings for other languages. Despite shelling out 598 annually for their premium version, the app's deficiencies are painfully evident.

The customer support is downright atrocious. I implore you ...

TESmart.DE
德國
使用應用程式 2年多
OneCommerce.io 已回覆 2023年11月20日

Hi Alexander,

This is John and we would like to apologize for any inconvenience causing to your experience

We have not received any contact from you since October 25th, 2023. ...

2021年6月3日

The app is very slow and lag all the time, really frustrating. Also, hundreds of random words from my themes are taken into consideration, even though they are not present on my website. It becomes impossible to find a word to translate in particular. And the team is not helpful with that.

Altterre
加拿大
使用應用程式 接近2年
OneCommerce.io 已回覆 2021年6月4日

Hi 朱大掰,

I'm Peter from Transcy - Translate Language and Convert Currency Customer Support Team and we're deeply sorry for this inconvenience caused.

Regarding to your concern ...

編輯時間:2023年8月9日

I must express my extreme disappointment with my experience using this app. While the customer service team was prompt in their responses, it became evident that they lacked a clear understanding of the issues at hand. I invested a significant amount of time attempting to resolve the problems, only to find that fixing one issue led to the distortion of another aspect. Despite my efforts to ...

Organic Blank
西班牙
使用應用程式 接近2年
OneCommerce.io 已回覆 2022年10月24日

Hi Alejandro,

Here's Iris from Transcy and we personally apologize for this inconvenience causing to your experience

1. For unexpected support from our agents, we will ...