Transcy: AI 語言翻譯

Transcy: AI 語言翻譯

評論 (2,600)

整體評分
4.5
各級評分數量
  • 89% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 5% 的評分為 1 顆星
編輯時間:2025年9月22日

Since they integrated AI, the whole system is crashing and glitching all the time. And you can't find a human support.

Aerix Co
台灣
使用應用程式 大約3年
FireGroup 已回覆 2023年9月12日

Hi there,

This is Jocelyn from Transcy, and we're deeply sorry for any inconvenience caused to your experience

When you start a new chat with us, you'll first interact with our AI assistant. We've implemented AI as an initial layer of support. Regarding the AI, I want to share that due to limited resources and our human support team not operating 24/7, . The goal is to help resolve common issues quickly, and only when the AI cannot resolve your issue is your request escalated to a human operator.

We understand that our current AI service still has limitations, and we are diligently working to improve its quality every day to provide a better and more efficient experience for our users

We have noted that one of our colleagues is assisting with your case. Please let them know if you need further support

Regards,
Jocelyn
Transcy by FireGroup Technology

2023年4月28日

後台客服處理速度快,發現問題克服會直接幫忙處理。
不過有時候,後台的程式loading會卡住,導致要微調一些工具的時候會需要一直重新整理。開啟其他app並不會有這樣的問題,希望可以再更改一下後台loading速度。

Wonderland Underwear
台灣
使用應用程式 1年多
FireGroup 已回覆 2023年5月8日

Hi there,

I'm Bellamy from Transcy. We would like to thank for your review

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Bellamy
Transcy by OneCommerce

2023年1月7日

If you looking to expand your business internationally, this app is very useful! They offer language translation and currency converters for your shop, also 24/7 customer service! Highly recommend!

SH & Co. Jewelry
台灣
使用應用程式 1天
FireGroup 已回覆 2023年1月9日

Hi Sonia,

Here's Emma from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Emma
Transcy by OneCommerce

2021年10月5日

Transcy 是人性化的翻譯軟體,操作介面直覺,同時客服人員相當可靠且非常有耐心,儘管修改翻譯過程遇到一些問題,客服人員還是不厭其煩的幫忙處理,是一個非常良好的翻譯軟體,之後有別的網站也會繼續使用。

APOTHEKE FRAGRANCE TW
台灣
使用應用程式 大約1個月
FireGroup 已回覆 2021年10月6日

Hi 傅劑綾,

Here's Amanda from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Amanda
Transcy - Translate Language and Convert Currency

2021年10月4日

很好. 不過有點難用. 教學不太清晰. 不過因為有提供24小時有客戶服務, 他們可以提供各種的支援, 需要常常找客戶服務! 如果有教學頁面就會更加好. 5星是一個鼓勵的分數, 希望可以更好的提升不同的功能

Fingertips Vintage
日本
使用應用程式 8個月
FireGroup 已回覆 2021年10月5日

Hi there,

This is Kieran from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

As you said that "the teaching is not clear", we have sent you a follow-up emails, please let my colleague know about your point, so we will note it and try to reach your expectation.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Kieran
Transcy - Translate Language and Convert Currency

2022年3月28日

Customer service immediately helped me solve the problem, very professional and good customer service support.

HaloEffect Store
香港特別行政區
使用應用程式 大約2小時
FireGroup 已回覆 2022年3月30日

Hi Zhang,

I'm Mirabel. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy - Translate Language and Convert Currency

2022年4月27日

It's working so well on my website, the customer service is the best part that they respond and fix the problem super fast.

Just Bloom HK
香港特別行政區
使用應用程式 6個月
FireGroup 已回覆 2022年5月4日

Hi Hong,

My name's Selina. We really appreciate your feedback and comment about your experience when using Transcy and loving our support.

Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Selina
Transcy - Translate Language and Convert Currency

2021年12月14日

Nice to help me for update the site actively, kind to me , and have a smooth conversation, patient to my questions, good overall <3

allprelovedonly
香港特別行政區
使用應用程式 18天
FireGroup 已回覆 2021年12月15日

Hi Guggug,

This is Timothy from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us.

Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Timothy
Transcy - Translate Language and Convert Currency

2021年9月1日

Thanks to the team at Transcy, they even fixed the switcher in a short time to match my theme menu. They did a great job and I highly recommend it!

法蘭德斯地毯
台灣
使用應用程式 3天
FireGroup 已回覆 2021年9月2日

Hi 國任 王,

Here's Oriana from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy - Translate Language and Convert Currency

2022年5月22日

The customer support is so good. I asked a lot of questions to John from the app, and he always give me answers. The app UI dashboard is clear to use and also provides video tutorials explaining how to set up on Shopify Store. I do recommend Trancy to other merchants or store owners.

Irvinglab
台灣
使用應用程式 大約5小時
FireGroup 已回覆 2022年5月23日

Hi there,

I'm Jason. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Jason
Transcy - Translate Language and Convert Currency